BOLTON Medical Centre has been praised by inspectors at the CQC

BOLTON Medical Centre has been praised by inspectors at the Care Quality Commission

BOLTON Medical Centre has been praised by inspectors at the Care Quality Commission

BOLTON Medical Centre has been praised by inspectors at the Care Quality Commission following its latest review.


The centre in Rupert Street was rated ‘good’ across the board for safety, effectiveness, caring, responsiveness and leadership.
Inspectors at the health watchdog praised staff for their work in assessing and managing patient risks and their treatment of patients.


Summarising the report, which was released on Thursday following on inspection in October, chief inspector of general practice Professor Steve Field said:

 

“Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.”


He added:

“Patients said they were treated with compassion, dignity and respect, and they were involved in their care and decisions about their treatment. Information about services and how to complain was available and easy to understand. Patients said they found it easy to make appointments and that there was continuity of care, with urgent appointments available the same day."


“The practice had good facilities, was well equipped to treat patients and meet their needs. There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.”


The practice was also rated as outstanding in one area as inspectors noted the centre has access to an onsite gym that offered free membership to registered patients, which they said had improved some patients’ health.