CQC OUTSTANDING rating for Bolton General Practice

CQC OUTSTANDING rating for Bolton General Practice


SSP Health is delighted to announce that its Bolton General Practice on Marsden Road has been rated as overall ‘Outstanding’ by the CQC.


Noeleen Bailey, Chief Operating Officer at SSP Health said, “We are pleased that CQC has acknowledged the team work and cross-practice work we have pioneered in Bolton for the past 8 years. The practice has robust support from a team of centralised clinical and managerial staff. This has been so important to allow the lead GP, Dr Jay Mylvaganam, with Jane Wallace, Practice Manager, to really focus on patient services.”


SSP Health pioneered federated working in General Practice over 15 years ago and have led the way with innovative solutions to support NHS surgeries of all sizes to cope with the immense challenges of today’s National Health Service.


Dr Shikha Pitalia, GP and co-founder of SSP Health, noted, “We have implemented many high impact changes over the years to streamline care and improve patient services. In Bolton we invested significant sums to provide a gym and fitness centre, with free access to all our registered patients. We felt supporting our patients with free ‘exercise on prescription’ would have a beneficial effect on their health and general wellbeing. The results have been impressive, with an average reduction of 5% in weight for those attending regularly. All patients who attend have a baseline health check, and it is reassuring that a number of patients have managed to get better control of their high blood pressure, without the need for more medication.”


Julie Cheetham, SSP Health’s Head of HR, said, “With the current shortage of GPs nationally, as a larger organisation we are able to offer ‘portfolio’ career options to doctors. This flexible approach has really helped with our GP recruitment and retention.”


Dr Jay, who has worked at the practice for almost 8 years, shared his experience, "The surgery and patients are integral parts of our Bolton community. We have immense mutual respect with our patients. They make coming to work very meaningful. The support we receive from the practice staff and SSP Health give us GPs the freedom to focus on our patients' wishes and best interests. " 


Jane Wallace, Practice Manager at Bolton General Practice, “I am delighted the CQC has recognised the hard work of the team at surgery. We benefit hugely from being part of SSP Health and from their central team’s expert guidance, support and encouragement which helps us all to deliver the best care we can for our patients.” - SSP Health Spokesperson 


Local community news outlet The Bolton News has reported on this.

To read the article please click HERE


Jeremy Hunt also wrote a letter congratulating the staff at Bolton General Practice!