Bolton General Practice has implemented Patient Education Sessions as we recognise the importance of understanding the difficulties of language barriers to optimise the use health care.
Not only will this reduce health costs but also make the usage of health more appropriate and relevant to their needs.
The first education session took place on Thursday 20th February 2014; this event was for all Arabic speaking patients.
Further education sessions are to be held monthly, in languages to accommodate our patient demographic.
The team at Bolton General Practice worked extremely hard to complete a presentation which is to the point and very professional so that the interpreter can effectively deliver our message to the patients.
This gives the basic but very important information which should assist the front line staff when dealing with the daily challenges, language issues, patient needs and more importantly assist the patient when accessing the surgery and understanding how each process works. Cue cards and other documents have been developed in Arabic and also other languages which represent our patient demographic.
We liaised with external agencies BRASS, BAND, Refugee Action, Pharmacists and of course our patients to ensure that our interpretation is accurate so that our patients are fully informed and confident in attending the surgery or when accessing other services.
Arabic information leaflet/invites were developed and produced in advance of the event which are fully informative, addressing all areas of General Practice.
The event went extremely well, in excess of 30 patients in attendance, one per family and we could not have wished for better feedback as this was very positive, BRASS and BAND are committed to work with us on our next event and that we are Trail Blazers in Bolton delivering this service, providing a unique service way ahead of it's times, see this link, which clearly demonstrates this.