SSP Health's leadership praised as 'Outstanding'

SSP Health's leadership praised as 'Outstanding'

THE leadership of an SSP Health GP practice has been described as “Outstanding” by healthcare inspectors.

Leigh Sports Village practice was given an overall ‘Good’ rating after a recent inspection by NHS watchdog, the CQC – and inspectors said it was ‘Outstanding’ for well-led services.

It is part of SSP Health, which also runs Leigh Family Practice as well as branch surgeries in Higher Folds and on Wigan Road and a more than 30 other practices across the North West.

The inspectors said the practice at Leigh Sports Village – which has 4,000 patients – was “outstanding for providing well-led services because:

  • Staff told us the practice management team and the SSP leadership team were inspirational, progressive, cohesive and innovative with a mature approach and clear purpose. The practice management team were compassionate and caring. Quality and integrity were at the heart of what they did resulting in an exceptional caring culture within a strong practice. Opportunities provided for staff development were exemplary. 
  • The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care.
  • There was strong collaboration across all staff and a common focus on engaging with patients and other services to improve quality of care and the patient experience.
  • The practice embraced social prescribing for the community to ensure patients received timely intervention when they needed it most, signposted them to services that could help them and ensured support was offered locally so the patient population could easily attend appointments.”

The inspectors also judged as “Outstanding” an afternoon tea which was organised by the practice for carers where support groups helped those who came. They also praised kits given out to people believed to be in fuel poverty and practice champions for cancer and carers who were trained in the safeguarding of vulnerable patients.

SSP Health’s Director, GP Dr Shikha Pitalia, said: “It is fantastic that the CQC has recognised the highly professional leadership that underpins the excellent healthcare we give to our patients in Leigh.

“This inspection report means our patients at Leigh Sports Village can be confident that they are receiving high quality care and services at this practice.”