MESSAGE TO ALL OUR PATIENTS
We would like to apologise to all our patients for the continued problems you are facing in trying to contact our practice by phone.
Our staff are equally as frustrated that the telephone system is not functioning properly and giving you the service you should expect – or that our practice would want you to receive.
Unfortunately, resolving these issues is taking much longer than we expected. This is especially frustrating as we are now housed in the new Ashton Health Centre, which is a superb facility for our patients and the rest of the community.
We have escalated the issues to Wigan Borough Clinical Commissioning Group (CCG), which is working with the telephone system providers to get the problems resolved as soon as possible.
We have been assured that this is being treated as the highest priority and the CCG is pushing to get it sorted out.
In the meantime, if you do face problems getting through, please try one of these alternative ways to contact the practice:
· Email address: firstname.lastname@example.org
· Online services (including NHS App)
· Face-to-face in the practice
Thank-you and apologies again to all our patients.