Appointments

01942 481 120

Claire House Surgery

Claire House, Phoenix Way, Ince, Wigan, Greater Manchester, WN3 4NW

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Claire House Surgery, Claire House, Phoenix Way, Wigan, Greater Manchester

telephone: 01942 481 120

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News from Claire House Surgery

SSP Health donates £10,000 to local hospice

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Dear Team SSP We are delighted to announc that SSP Health has been recognised as winners in 3 out of 6 categories at the Wigan…

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Services Available

Booking a routine appointment

You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can book an appointment up to six weeks in advance.

Urgent appointments

The practice runs a pre-booked appointment system, book on the day and walk in clinic but, if you feel that your condition is urgent, you can be given an appointment on the same day. You can also speak to a doctor or nurse on the telephone at the end of their surgery. The receptionist will take a message and your contact number.

Arriving late for an appointment

Please ensure that you arrive on time for your appointment or you may be asked to re-book.

Home visits

If you require a home visit from a doctor, please inform the surgery before 11am and give the receptionist the precise nature of your illness. The doctor will make a house call the same day. Home visits should be only requested when the patient is too ill to attend the practice and could only be moved by ambulance. Non-availability of public transport is NOT a valid reason for a home visit.

Clinical Services

The following services are available at the surgery:

  • Influenza Clinics (winter time)
  • Pneumonia Vaccinations
  • Weight Management, Exercise advice and referral
  • Alcohol advice and referral
  • Sexual Health Services and Contraception advice
  • ECG Clinics
  • Screening Programmes
  • Anticoagulation Monitoring and Dosing – In House
  • Asthma Clinic
  • Childhood Immunisations
  • Diabetes Clinic
  • Learning Disability Health Check
  • Minor Surgery
  • Phlebotomy
  • Smoking Cessation
  • Travel Health

Patients with Particular Needs

Our premises are fully compliant with DDA (Disability Discrimination Act).

EPS (Electronic prescription services)

The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service

Repeat prescriptions

Requests for repeat prescriptions can be made by bringing in your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask Reception for more information regarding registering online.

 

Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours’ notice to check and issue the prescription.

 

Always request your medication in good time and do not run out!

Vision Online

We are now able to offer our patients, who have internet access to book, cancel and change appointments online and order medication.

If you wish to register for this service please speak to Reception staff and they will be able to advise you further.

Other services

We also provide other services which are not available on the NHS. These services include:

  • Sickness or Accident Insurance Forms
  • Private Healthcare Forms
  • Holiday Cancellation Forms
  • Fitness to Travel Certificates
  • HGV, Sports and Driving Medicals.

Ask Reception for more details on fees.

 

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

  • Pre-bookable appointments
  • Walk in appointments
  • Booked appointments throughout the day
  • Home visits
  • Telephone consultations

 

You can book an appointment by:

  • Telephone 01942 481 120
  • Visiting the surgery
  • Online services, ask at Reception to register for this service

 

You can book appointments up to four weeks in advance. You will have a choice of GP and can request to see a specific GP.

Booking a routine appointment

You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can express a preference to see a particular clinician and we will try to comply with your request. However, due to availability of doctors this may not always be possible. You can book an appointment up to six weeks in advance.

Urgent Appointments

The practice offers urgent appointments which are bookable on the day.

Home Visits

If you require a home visit from a doctor, please inform the surgery before 11am. Home visits should be only requested when the patient is too ill to attend the practice.

 

HCA & Nurse Appointments

Booking a Routine Appointment

You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can express a preference to see a particular clinician and we will try to comply with your request. However, due to availability of doctors this may not always be possible. You can book an appointment up to six weeks in advance.

Urgent Appointments

The practice offers urgent appointments which are bookable on the day.

 

We offer convenient times to see our Nursing Team to suit the needs of our patients. These are:

 

Pre-bookable appointments

  • Booked appointments throughout the day
  • Home visits
  • Telephone consultations

 

You can book an appointment by:

  • Telephone 01942 481 120
  • Visiting the surgery
  • Online services, ask at Reception to register for this service

 

You can book appointments up to four weeks in advance.

 

Our Nurse is available for appointments relating to:

 

  • Diabetes Testing and Monitoring
  • Monitoring of Respiratory condition such as COPD and Asthma
  • Heart disease monitoring and annual reviews
  • ECG
  • Stroke and Blood Pressure Monitoring
  • Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
  • Childhood Immunisations 
  • Smoking cessation
  • Well Person Checks
  • Elderly Monitoring
  • Influenza Clinics (winter time)
  • Pneumonia Vaccinations
  • NHS Health Checks
  • Weight Management, Exercise advice and referral
  • Alcohol advice and referral
  • Family Planning Advice
  • Sexual Health Services and Contraception advice
  • ECG Clinics
  • Screening Programmes

Clinics

The nursing team is available for a wide range of clinics by appointment only. The team offers the following clinics.

  • Anticoagulation Clinics
  • Diabetes Testing and Monitoring
  • Child health surveillance and childhood vaccinations
  • Cervical screening
  • Minor Surgery
  • New Patient Health Checks
  • Maternity Services
  • Phlebotomy (Blood Sampling)
  • Palliative Care
  • Monitoring of Respiratory condition such as COPD and Asthma
  • Heart disease monitoring and annual reviews
  • ECG
  • Stroke and Blood Pressure Monitoring
  • Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
  • Childhood Immunisations 
  • Smoking Cessation
  • Well Person Checks
  • Elderly Monitoring
  • Influenza Clinics (winter time)
  • Pneumonia Vaccinations
  • NHS Health Checks
  • Weight Management, Exercise advice and referral
  • Alcohol advice and referral
  • Family Planning Advice
  • Sexual Health Services and Contraception advice
  • ECG Clinics
  • Screening Programmes
  • Health Promotion
  • Spirometry

 

Rivington Way Surgery has weekly antenatal clinics on Thursday Afternoons with the Community Midwife.

 

Blood Tests

The practice offers blood tests up until 10.30am, please contact reception for information.

Directions

The practice is located in the Claire House lift building off the roundabout on:

 

Warrington Road

Claire House

Pheonix Way

Lower Ince

Wigan

WN3 4NW

 

Please note the surgery is situated within Claire House lift building which also accommodates a Pharmacy, Mental Health Department and Community Reception that provides services such as paediatric bloods and MRI scanning.  Please ensure your report to the desk titled Claire House Surgery SPP when coming to see us.

Out of Hours

NHS 111 - Tel: 111 (available 24 hours a day)

 

GP Extended Access Service

GP appointments are available at the GP extended access Hubs - Call 01942 482 848 Telephone lines are open:

  • 9.30am to 7.15pm weekdays
  • 9.30am to 3.15pm weekends and Bank Holidays

Appointments are available 6.30pm to 8pm weekdays and 10am to 4pm weekends & Bank Holidays.


The hubs are located in the following areas:

  • Ashton
  • Leigh
  • Golborne
  • Pemberton
  • Hindley
  • Shevington
  • Tyldesley

Leigh Walk-In Centre

Open 7:00am – 9:00pm every day
Leigh Infirmary, The Avenue, Wigan WN7 1HW

 

 

About Practice

The practice is an established surgery offering services under an alternative primary medical services (APMS) contract to patients in and around Lower Ince and Platt Bridge.  The practice is situated in a high area of deprivation with a transient population (8%) whose first language is not English.

 

The team consists of 2 part time male salaried GPs, 2 part time female advanced nurse practitioners and a long term male locum GP.  We also have a part time Practice Nurse and Health Care Assistant working at the practice.  Our admin team consists of 2 male and 3 female staff, 3 of which have been at the practice for over 7 years.  Our Manager has been at the practice since opening over 10 years ago and has progressed from reception to her current role in leading the team.

 

The practice works closely with community services both within the building and the local area.  The practice has a branch surgery in Platt Bridge providing the same services.   

Other Practice Information

Seasonal Opening Hours

Seasonal Opening Hours
Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

 

Practice Leaflet Download

Employee of the Month

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible. 

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01942 481 120

Online Services for Claire House Surgery

The practice is signed up for online services which give patients access to view their medical information, order repeat medication, view test results and book and cancel appointments.


The service is free and available to everyone who is registered with a GP.

How can I start using GP online services?

 

Follow these steps to access GP online services:

  1. Take photo ID (passport or driving licence) and proof of address (such as a utility bill) to your GP practice and tell them you want to start using their online services. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record.
  2. Fill in the short registration form that you are given by your practice.
  3. Once you have signed up, you will receive a letter with your unique username, password and instructions on how to log in.

Patient Participation Groups

The practice has an active patient participation group (PPG) which consists of both virtual and face to face members who work with the practice to prioritise and form action plans with clear objectives.  The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided.  The practice continues to actively engage new members, if you are interested please contact the surgery on 01942 481120.

 

Not registered at this practice? Register now to access NHS services

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About SSP Health

SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.

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Cancel an appointment

So we can offer your appointment to another patient, please let us know if you're unable to make it.

You can use our 'text-to-cancel' service,
find your text to cancel number.