Claire House Surgery

Take our short survey about Claire House Surgery

We would like you to think about your recent experience of our service

1. Are you?*

Male
Female

2. Please tell us your age range*

16 or Under
17-24
25-39
40-59
60-74
75 or Over

3. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?*

Extremely likely
Likely
Neither likely nor unlikely
Unlikely
Extremely unlikely
Dont know

4. Thinking about your response to the previous question, what is the main reason why you feel this way?*

5. This survey is anonymous, however let us know if you would prefer to remain anonymous, or are happy for comments to be made public*

I Wish To Remain Anonymous
I am Happy For My Comments to be Published

Your name*

Your contact details (phone / email)*

News from Claire House Surgery

Children's Initiative - more confident parents!

SSP Health donates £10,000 to local hospice

Information for parents on going back to school

Patient Groups - Our Sincere Thanks

New online access to our practice

Group Consultations

Our practice scores 100% for healthcare

Coronavirus information

Heart and stroke research

Services Available

Booking a routine appointment

You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can book an appointment up to six weeks in advance.

Urgent appointments

The practice runs a pre-booked appointment system, book on the day and walk in clinic but, if you feel that your condition is urgent, you can be given an appointment on the same day. You can also speak to a doctor or nurse on the telephone at the end of their surgery. The receptionist will take a message and your contact number.

Arriving late for an appointment

Please ensure that you arrive on time for your appointment or you may be asked to re-book.

Home visits

If you require a home visit from a doctor, please inform the surgery before 11am and give the receptionist the precise nature of your illness. The doctor will make a house call the same day. Home visits should be only requested when the patient is too ill to attend the practice and could only be moved by ambulance. Non-availability of public transport is NOT a valid reason for a home visit.

Clinical Services

The following services are available at the surgery:

• Influenza Clinics (winter time)
• Pneumonia Vaccinations
• Weight Management, Exercise advice and referral
• Alcohol advice and referral
• Sexual Health Services and Contraception advice
• ECG Clinics
• Screening Programmes
• Anticoagulation Monitoring and Dosing – In House
• Asthma Clinic
• Childhood Immunisations
• Diabetes Clinic
• Learning Disability Health Check
• Minor Surgery
• Phlebotomy
• Smoking Cessation
• Travel Health

Patients with Particular Needs

Our premises are fully compliant with DDA (Disability Discrimination Act).

EPS (Electronic prescription services)

The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service (see below).

Repeat prescriptions

Requests for repeat prescriptions can be made by bringing in your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask Reception for more information regarding registering online.

 

Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours’ notice to check and issue the prescription.

 

Always request your medication in good time and do not run out!

Vision Online

We are now able to offer our patients, who have internet access to book, cancel and change appointments online and order medication.

If you wish to register for this service please speak to Reception staff and they will be able to advise you further.

Other services

We also provide other services which are not available on the NHS. These services include:

• Sickness or Accident Insurance Forms
• Private Healthcare Forms
• Holiday Cancellation Forms
• Fitness to Travel Certificates
• HGV, Sports and Driving Medicals.

Ask Reception for more details on fees.

 

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.

How using EPS could benefit you

If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to your nominated pharmacist to activate your EPS.

Is this service right for you?

Yes, if you have a stable condition and you:

• Don’t want to go to your GP practice every time to collect your repeat prescription.
• Collect your medicines from the same place most of the time or use a prescription collection service now.

This service is not suitable for all patients. It may not be suitable if you:

• Don’t get prescriptions very often.
• Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address. 

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor. 

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Benefits of EPS

• More efficient and convenient for patients and staff.
• Reduces paper.
• Safer, faster and more efficient.
• Patients don't have to visit their GP for a prescription.
• Patients won't have a paper prescription to lose.

For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.

 

 

GP Appointments

• Pre-bookable appointments
• Walk in appointments
• Booked appointments throughout the day
• Home visits
• Telephone consultations

 

You can book an appointment by:

• Telephone 01942 481 120
• Visiting the surgery
• Online services, ask at Reception to register for this service

 

You can book appointments up to four weeks in advance. You will have a choice of GP and can request to see a specific GP.

Booking a routine appointment

You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can express a preference to see a particular clinician and we will try to comply with your request. However, due to availability of doctors this may not always be possible. You can book an appointment up to six weeks in advance.

Urgent Appointments

The practice offers urgent appointments which are bookable on the day.

Home Visits

If you require a home visit from a doctor, please inform the surgery before 11am. Home visits should be only requested when the patient is too ill to attend the practice.

 

HCA & Nurse Appointments

Booking a Routine Appointment

You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can express a preference to see a particular clinician and we will try to comply with your request. However, due to availability of doctors this may not always be possible. You can book an appointment up to six weeks in advance.

Urgent Appointments

The practice offers urgent appointments which are bookable on the day.

 

We offer convenient times to see our Nursing Team to suit the needs of our patients. These are:

 

Pre-bookable appointments

• Booked appointments throughout the day
• Home visits
• Telephone consultations

 

You can book an appointment by:

• Telephone 01942 481 120
• Visiting the surgery
• Online services, ask at Reception to register for this service

 

You can book appointments up to four weeks in advance.

 

Our Nurse is available for appointments relating to:

 

• Diabetes Testing and Monitoring
• Monitoring of Respiratory condition such as COPD and Asthma
• Heart disease monitoring and annual reviews
• ECG
• Stroke and Blood Pressure Monitoring
• Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
• Childhood Immunisations 
• Smoking cessation
• Well Person Checks
• Elderly Monitoring
• Influenza Clinics (winter time)
• Pneumonia Vaccinations
• NHS Health Checks
• Weight Management, Exercise advice and referral
• Alcohol advice and referral
• Family Planning Advice
• Sexual Health Services and Contraception advice
• ECG Clinics
• Screening Programmes

Clinics

The nursing team is available for a wide range of clinics by appointment only. The team offers the following clinics.

• Anticoagulation Clinics

• Diabetes Testing and Monitoring
• Child health surveillance and childhood vaccinations
• Cervical screening
• Minor Surgery
• New Patient Health Checks
• Maternity Services
• Phlebotomy (Blood Sampling)
• Palliative Care
• Monitoring of Respiratory condition such as COPD and Asthma
• Heart disease monitoring and annual reviews
• ECG
• Stroke and Blood Pressure Monitoring
• Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
• Childhood Immunisations 
• Smoking Cessation
• Well Person Checks
• Elderly Monitoring
• Influenza Clinics (winter time)
• Pneumonia Vaccinations
• NHS Health Checks
• Weight Management, Exercise advice and referral
• Alcohol advice and referral
• Family Planning Advice
• Sexual Health Services and Contraception advice
• ECG Clinics
• Screening Programmes
• Health Promotion
• Spirometry

 

Rivington Way Surgery has weekly antenatal clinics on Thursday Afternoons with the Community Midwife.

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

Blood Tests

The practice offers blood tests up until 10.30am, please contact reception for information.

Directions

The practice is located in the Claire House lift building off the roundabout on:

 

Warrington Road

Claire House

Pheonix Way

Lower Ince

Wigan

WN3 4NW

 

Please note the surgery is situated within Claire House lift building which also accommodates a Pharmacy, Mental Health Department and Community Reception that provides services such as paediatric bloods and MRI scanning.  Please ensure your report to the desk titled Claire House Surgery SPP when coming to see us.

Out of Hours

NHS 111 - Tel: 111 (available 24 hours a day)

 

GP Extended Access Service

GP appointments are available at the GP extended access Hubs - Call 01942 482 848 Telephone lines are open:

• 9.30am to 7.15pm weekdays
• 9.30am to 3.15pm weekends and Bank Holidays

Appointments are available 6.30pm to 8pm weekdays and 10am to 4pm weekends & Bank Holidays.

The hubs are located in the following areas:

• Ashton
• Leigh
• Golborne
• Pemberton
• Hindley
• Shevington
• Tyldesley

Leigh Walk-In Centre

Open 7:00am – 9:00pm every day
Leigh Infirmary, The Avenue, Wigan WN7 1HW

GP Alliance

For bookable appointments on:

Saturday 10 am to 4pm

Sunday 10 am to 4pm

Monday to Friday 6.30 - 8.30pm

Please call 01942 482 848 to be seen at one of our Wigan partner hub sites

 

Phone number and details are here:

http://www.wigangpalliance.org/home/

Wigan Out of Hours

If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.

 

To make an appointment please phone 01942 482 848

 

Please see this leaflet for more information

About Practice

The practice is an established surgery offering services to patients in and around Lower Ince and Platt Bridge. The practice is situated in a high area of deprivation with a transient population (8%) whose first language is not English.

 

The team consists of 2 part time male salaried GPs, 2 part time female advanced nurse practitioners and a long term male locum GP.  We also have a part time Practice Nurse and Health Care Assistant working at the practice.  Our admin team consists of 2 male and 3 female staff, 3 of which have been at the practice for over 7 years.  Our Manager has been at the practice since opening over 10 years ago and has progressed from reception to her current role in leading the team.

 

The practice works closely with community services both within the building and the local area.  The practice has a branch surgery in Platt Bridge providing the same services.   

Other Practice Information

Seasonal Opening Hours

Seasonal Opening Hours
Monday	08:00 - 18:30
Tuesday	08:00 - 18:30
Wednesday	08:00 - 18:30
Thursday	08:00 - 18:30
Friday	08:00 - 18:30
Saturday	Closed
Sunday	Closed

Useful Leaflets

Practice Leaflet Download

 

Information on the Baby Blues

 

Early Years Factsheet

Employee of the Month

Cancelling Your Appointments

To cancel by phone

Online Services for Claire House Surgery

Patient Participation Groups