Claire House Surgery, Claire House, Phoenix Way, Wigan, Greater Manchester
telephone: 01942 481 120
Appointments
01942 481 120
Claire House Surgery
Claire House, Phoenix Way, Ince, Wigan, Greater Manchester, WN3 4NWGet directions
- Online Services
- Take Our Short Survey
- Practice News
- CQC Information
- Complaints
- Services Available
- GP Appointments
- HCA & Nurse Appointments
- Clinics
- Blood Tests
- Directions
- Out of Hours
- About Practice
- Other Practice Information
- Cancelling Appointments
- Patient Participation Groups
Online Services for Claire House Surgery
Online consultation is a way to contact your GP surgery through the internet.
You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.
You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week. 
Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01942 481120 after 10am from Monday to Friday and they will help you.
Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.
With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.
You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.
To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.
Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.
You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.
For a video about how our online consultation works through Online Consult, click here.
PATIENT ACCESS APP
As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.
You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.
After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.
You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.
The following services are available to all registered patients:
- GP appointments from home
- Book/cancel appointments
- Order repeat prescriptions
- Message our practice
- View medical records
- Update address details
If you have any issues downloading or using the Patient Access app, you can get help by clicking here.
Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:
- Register with a letter
- Register without a letter
- Sign in for the first time
- Book an appointment
- Cancel appointment
- Request repeat medication
Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:
- Save you time: You don’t have to travel to the surgery and wait for an appointment or wait in a busy telephone queue.
- Are private: If you find it difficult talking things over face-to-face, an online consultation might be easier. It also means that you are in control and don’t have to tell anyone else where you’re going or ask someone to make an appointment for you.
- Are safe and secure: Your online consultation and data are safe and secure. It will only be seen by staff that need it to help you.
Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.
You can find out more information from the NHS about getting help at home through by clicking here.
FREQUENTLY ASKED QUESTIONS
What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.
What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.
What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.
How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.
What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’
I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.
I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.
Take our short survey about Claire House Surgery
News from Claire House Surgery
General Practice Data for Planning and Research (GPDfPR) Data Collection
NHS Digital have recently announced it is setting up a new primary care data collection service which will begin on the 1st July 2021. For…
Patient Groups - Our Sincere Thanks
We are immensely grateful to our PPGs for taking time out of their busy lives to provide valuable insight and suggestions for our practices. As…
What to expect at your COVID vaccination
SSP Health has created a walk-through video of the vaccine centre in Hindley, where most of our patients will receive their COVID-19 vaccination. Our surgery…
Group Consultations
SSP Wigan Practices introduce a new and more convenient way for Asthmatic and Diabetic patients to have their regular checks. Our expert nursing team lead…
What to expect at your COVID vaccination
SSP Health has created a walk-through video of the vaccine centre in Hindley, where most of our patients will receive their COVID-19 vaccination. Our surgery…
Children's Initiative - more confident parents!
New and expectant parents, carers and grandparents registered with SSP practices have been hearing from the experts about how to deal with minor children’s illnesses…
Our surgery is giving vaccines at care homes
The SSP Health vaccination team at our Ince surgeries has been given an award by one of the care homes where they administered their vaccines.…
Vaccination centre running for our patients
The Hindley and Ince vaccination centre is now up and running at St Peter's Pavilion. St Peter’s Pavilion in Hindley has been transformed into a…
Please do not contact us about COVID vaccine
Please do not contact your GP surgery about the COVID-19 vaccine – when you are required to attend for your vaccination you will be contacted.…
CQC Information
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Further written information is available regarding the complaints procedure below.
However if you feel you would like to speak to the Practice Manager in the first instance then please contact the surgery.
Services Available
Booking a routine appointment
You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can book an appointment up to six weeks in advance.
Urgent appointments
The practice runs a pre-booked appointment system, book on the day and walk in clinic but, if you feel that your condition is urgent, you can be given an appointment on the same day. You can also speak to a doctor or nurse on the telephone at the end of their surgery. The receptionist will take a message and your contact number.
Arriving late for an appointment
Please ensure that you arrive on time for your appointment or you may be asked to re-book.
Home visits
If you require a home visit from a doctor, please inform the surgery before 11am and give the receptionist the precise nature of your illness. The doctor will make a house call the same day. Home visits should be only requested when the patient is too ill to attend the practice and could only be moved by ambulance. Non-availability of public transport is NOT a valid reason for a home visit.
Clinical Services
The following services are available at the surgery:
- Influenza Clinics (winter time)
- Pneumonia Vaccinations
- Weight Management, Exercise advice and referral
- Alcohol advice and referral
- Sexual Health Services and Contraception advice
- ECG Clinics
- Screening Programmes
- Anticoagulation Monitoring and Dosing – In House
- Asthma Clinic
- Childhood Immunisations
- Diabetes Clinic
- Learning Disability Health Check
- Minor Surgery
- Phlebotomy
- Smoking Cessation
- Travel Health
Patients with Particular Needs
Our premises are fully compliant with DDA (Disability Discrimination Act).
EPS (Electronic prescription services)
The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service (see below).
Repeat prescriptions
Requests for repeat prescriptions can be made by bringing in your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask Reception for more information regarding registering online.
Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours’ notice to check and issue the prescription.
Always request your medication in good time and do not run out!
Vision Online
We are now able to offer our patients, who have internet access to book, cancel and change appointments online and order medication.
If you wish to register for this service please speak to Reception staff and they will be able to advise you further.
Other services
We also provide other services which are not available on the NHS. These services include:
- Sickness or Accident Insurance Forms
- Private Healthcare Forms
- Holiday Cancellation Forms
- Fitness to Travel Certificates
- HGV, Sports and Driving Medicals.
Ask Reception for more details on fees.
Electronic Prescription Service (EPS)
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
Is this service right for you?
Yes, if you have a stable condition and you:
- Don’t want to go to your GP practice every time to collect your repeat prescription.
- Collect your medicines from the same place most of the time or use a prescription collection service now.
This service is not suitable for all patients. It may not be suitable if you:
- Don’t get prescriptions very often.
- Pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Benefits of EPS
- More efficient and convenient for patients and staff.
- Reduces paper.
- Safer, faster and more efficient.
- Patients don't have to visit their GP for a prescription.
- Patients won't have a paper prescription to lose.
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
Enhanced Services For This Practice
GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.
Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.
GP Appointments
-
Pre-bookable appointments
-
Walk in appointments
-
Booked appointments throughout the day
-
Home visits
-
Telephone consultations
You can book an appointment by:
- Telephone 01942 481 120
- Visiting the surgery
- Online services, ask at Reception to register for this service
You can book appointments up to four weeks in advance. You will have a choice of GP and can request to see a specific GP.
Booking a routine appointment
You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can express a preference to see a particular clinician and we will try to comply with your request. However, due to availability of doctors this may not always be possible. You can book an appointment up to six weeks in advance.
Urgent Appointments
The practice offers urgent appointments which are bookable on the day.
Home Visits
If you require a home visit from a doctor, please inform the surgery before 11am. Home visits should be only requested when the patient is too ill to attend the practice.
HCA & Nurse Appointments
Booking a Routine Appointment
You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can express a preference to see a particular clinician and we will try to comply with your request. However, due to availability of doctors this may not always be possible. You can book an appointment up to six weeks in advance.
Urgent Appointments
The practice offers urgent appointments which are bookable on the day.
We offer convenient times to see our Nursing Team to suit the needs of our patients. These are:
Pre-bookable appointments
- Booked appointments throughout the day
- Home visits
- Telephone consultations
You can book an appointment by:
- Telephone 01942 481 120
- Visiting the surgery
- Online services, ask at Reception to register for this service
You can book appointments up to four weeks in advance.
Our Nurse is available for appointments relating to:
- Diabetes Testing and Monitoring
- Monitoring of Respiratory condition such as COPD and Asthma
- Heart disease monitoring and annual reviews
- ECG
- Stroke and Blood Pressure Monitoring
- Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
- Childhood Immunisations
- Smoking cessation
- Well Person Checks
- Elderly Monitoring
- Influenza Clinics (winter time)
- Pneumonia Vaccinations
- NHS Health Checks
- Weight Management, Exercise advice and referral
- Alcohol advice and referral
- Family Planning Advice
- Sexual Health Services and Contraception advice
- ECG Clinics
- Screening Programmes
Clinics
The nursing team is available for a wide range of clinics by appointment only. The team offers the following clinics.
- Anticoagulation Clinics
- Diabetes Testing and Monitoring
- Child health surveillance and childhood vaccinations
- Cervical screening
- Minor Surgery
- New Patient Health Checks
- Maternity Services
- Phlebotomy (Blood Sampling)
- Palliative Care
- Monitoring of Respiratory condition such as COPD and Asthma
- Heart disease monitoring and annual reviews
- ECG
- Stroke and Blood Pressure Monitoring
- Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
- Childhood Immunisations
- Smoking Cessation
- Well Person Checks
- Elderly Monitoring
- Influenza Clinics (winter time)
- Pneumonia Vaccinations
- NHS Health Checks
- Weight Management, Exercise advice and referral
- Alcohol advice and referral
- Family Planning Advice
- Sexual Health Services and Contraception advice
- ECG Clinics
- Screening Programmes
- Health Promotion
- Spirometry
Rivington Way Surgery has weekly antenatal clinics on Thursday Afternoons with the Community Midwife.
Travel Risk Assessment
Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.
Blood Tests
The practice offers blood tests up until 10.30am, please contact reception for information.
Directions
The practice is located in the Claire House lift building off the roundabout on:
Warrington Road
Claire House
Pheonix Way
Lower Ince
Wigan
WN3 4NW
Please note the surgery is situated within Claire House lift building which also accommodates a Pharmacy, Mental Health Department and Community Reception that provides services such as paediatric bloods and MRI scanning. Please ensure your report to the desk titled Claire House Surgery SPP when coming to see us.
Out of Hours
NHS 111 - Tel: 111 (available 24 hours a day)
GP Extended Access Service
GP appointments are available at the GP extended access Hubs - Call 01942 482 848 Telephone lines are open:
- 9.30am to 7.15pm weekdays
- 9.30am to 3.15pm weekends and Bank Holidays
Appointments are available 6.30pm to 8pm weekdays and 10am to 4pm weekends & Bank Holidays.
The hubs are located in the following areas:
- Ashton
- Leigh
- Golborne
- Pemberton
- Hindley
- Shevington
- Tyldesley
Leigh Walk-In Centre
Open 7:00am – 9:00pm every day
Leigh Infirmary, The Avenue, Wigan WN7 1HW
GP Alliance
For bookable appointments on:
Saturday 10 am to 4pm
Sunday 10 am to 4pm
Monday to Friday 6.30 - 8.30pm
Please call 01942 482 848 to be seen at one of our Wigan partner hub sites
Phone number and details are here:
http://www.wigangpalliance.org/home/
Wigan Out of Hours
If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.
To make an appointment please phone 01942 482 848
Please see this leaflet for more information
About Practice
The practice is an established surgery offering services to patients in and around Lower Ince and Platt Bridge. The practice is situated in a high area of deprivation with a transient population (8%) whose first language is not English.
The team consists of 2 part time male salaried GPs, 2 part time female advanced nurse practitioners and a long term male locum GP. We also have a part time Practice Nurse and Health Care Assistant working at the practice. Our admin team consists of 2 male and 3 female staff, 3 of which have been at the practice for over 7 years. Our Manager has been at the practice since opening over 10 years ago and has progressed from reception to her current role in leading the team.
The practice works closely with community services both within the building and the local area. The practice has a branch surgery in Platt Bridge providing the same services.
Other Practice Information
Seasonal Opening Hours
| Seasonal Opening Hours | |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | Closed |
| Sunday | Closed |
Useful Leaflets
Practice Leaflet Download
Cancelling Your Appointments
Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.
By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.
Please note that text-to-cancel numbers are not answered and are used for text messaging only.
To cancel by phone
You can cancel by calling the surgery directly on 01942 481 120
Patient Participation Groups
The practice has an active patient participation group (PPG) which consists of both virtual and face to face members who work with the practice to prioritise and form action plans with clear objectives. The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided. The practice continues to actively engage new members, if you are interested please contact the surgery on 01942 481120.
Not registered at this practice? Register now to access NHS services
Register you and your family todayAbout SSP Health
SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.
Register with a GP
If you live near one of our practices, register you and your family today with an NHS doctor.
Pre-register online now and confirm your details with your local surgery.
Jump to practice
To quickly go to a practice,
select from the dropdown list below.
Cancel an appointment
So we can offer your appointment to another patient, please let us know if you're unable to make it.
You can use our 'text-to-cancel' service,
find your text to cancel number.