Practice's 'Outstanding' work with vulnerable people

Practice's 'Outstanding' work with vulnerable people

Claire House Surgery has been awarded an ‘Outstanding’ rating for its work with vulnerable people.

The practice and its branch site, Rivington Way Surgery, were marked as ‘Good’ overall in a comprehensive review by independent inspectors from the Care Quality Commission (CQC), after visits earlier this month.

Inspectors also gave the practice an ‘Outstanding’ care rating for “people whose circumstances may make them vulnerable” after hearing about its work with a local women’s refuge.

The CQC report - featured in a Wigan Evening Post article - notes that the practice, in Ince, Wigan, was closely involved with the refuge and provided single point of contact primary health care to all the people living there. This also included immediate access to services when needed.


The report added: “They also supported the refuge by providing donations such as clothing, baby items and toiletries. Staff also bought presents for the children of the residents at Christmas out of their own money. The refuge commented positively regarding the impact of the service on its residents.”

Rivington Way Surgery and Claire House Surgery were taken over by SSP Health in August of last year and the CQC has not identified any areas for improvement after the change in management.

Inspectors gave ‘Good’ ratings after looking at whether the practice’s services were safe, effective, caring, responsive and well-led. They found that:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment were delivered according to evidence-based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

SSP Health runs 36 GP practices across the North West, with two practices rated as ‘Outstanding’ and the rest classed as ‘Good’.

Rivington Way Surgery and Claire House Surgery Practice Manager Claire Doherty thanked staff for working hard since the change of management and was pleased the CQC praised the high level of care SSP Health is providing.

She said: “It is really good news for all our patients and staff that the CQC has recognised the high-quality care we offer at Rivington Way and Claire House. It has been hard work – but these ratings prove that it has been worth it.

“I am really proud of the strong link that we have built with our local women’s refuge over the years. Some people would say that it is going above and beyond normal practice, but to us all at Claire House it is just the way we work.

“Our priority is our patients and we are one big family. We see vulnerability every day and we are always here to support anyone in any way that we can.”