Dr Pals Surgery, Kid Glove House, Golborne

telephone: 01942 481620

Appointments

01942 481620

Dr Pals Surgery

Kid Glove House, Kid Glove Road, Golborne, WA3 3GS

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Online Services for Dr Pals Surgery

 

Online consultation is a way to contact your GP surgery through the internet.

 

You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.

You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.

Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week. 

 

 

Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01942 481620 after 10am from Monday to Friday and they will help you.

Our practice uses Patient Access Online Consult system. To start using it, see the online form on this page and click on ‘Learn more’, then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.

With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.

You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.

To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.

Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.

You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.

For a video about how our online consultation works through Online Consult, click here.

 

PATIENT ACCESS APP

As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.

You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.

After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five-digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.

 

You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.

The following services are available to all registered patients:

  • GP appointments from home

  • Book/cancel appointments

  • Order repeat prescriptions

  • Message our practice

  • View medical records

  • Update address details

If you have any issues downloading or using the Patient Access app, you can get help by clicking here

Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:

Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:

  • Save you time: You don’t have to travel to the surgery and wait for an appointment or wait in a busy telephone queue.

  • Are private: If you find it difficult talking things over face-to-face, an online consultation might be easier. It also means that you are in control and don’t have to tell anyone else where you’re going or ask someone to make an appointment for you.

  • Are safe and secure: Your online consultation and data are safe and secure. It will only be seen by staff that need it to help you.

Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.

You can find out more information from the NHS about getting help at home through by clicking here.

 

FREQUENTLY ASKED QUESTIONS

What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.

 

When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.

 

What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.

 

What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.

 

How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.

 

What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.

 

What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’

 

I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.

 

I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.

 

Take our short survey about Dr Pals Surgery

We would like you to think about your recent experience of our service

1. Are you?*

Male
Female

2. Please tell us your age range*

16 or Under
17-24
25-39
40-59
60-74
75 or Over

3. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?*

Extremely likely
Likely
Neither likely nor unlikely
Unlikely
Extremely unlikely
Dont know

4. Thinking about your response to the previous question, what is the main reason why you feel this way?*

5. This survey is anonymous, however let us know if you would prefer to remain anonymous, or are happy for comments to be made public*

I Wish To Remain Anonymous
I am Happy For My Comments to be Published

Your name*

Your contact details (phone / email)*

Services Available

  •  GP Appointments
  •  Nurse Appointments
  •  Well Person Checks
  •  Child Health Development Clinics
  •  Child Vaccinations
  •  Smoking Cessation Services
  •  Travel Vaccinations
  •  Find and Treat Monitoring
  •  Stroke and Blood Pressure Monitoring
  •  Diabetes Testing and Monitoring
  •  BMI Monitoring
  •  Cervical Screening
  •  Family Planning Advice
  •  Sexual Health Services

 

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.

 

How using EPS could benefit you

If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to your nominated pharmacist to activate your EPS.

 

Is this service right for you?

Yes, if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription.
  • Collect your medicines from the same place most of the time or use a prescription collection service now.

This service is not suitable for all patients. It may not be suitable if you:

  • Don’t get prescriptions very often.
  • Pick up your medicines from different places.

 

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address. 

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

 

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor. 

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

 

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

 

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Benefits of EPS

  • More efficient and convenient for patients and staff.
  • Reduces paper.
  • Safer, faster and more efficient.
  • Patients don't have to visit their GP for a prescription.
  • Patients won't have a paper prescription to lose.

 

For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.

 

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

GP Appointments are available every day, please contact reception for more details. Following our recent patient survey, we have adapted our appointment system to offer a range of appointments to suit all patients.

This includes:

  • Booking appointments up to 4 weeks in advance
  • Same Day appointments 

HCA & Nurse Appointments

Our nurses are here to help you manage your health if you have any of the following conditions, our nurses want to see you every year to check that everything's going OK.

  • Diabetes
  • Asthma
  • Heart Disease
  • Chronic Obstructive Pulmonary Disease
  • Stroke
  • Heart Failure

 

Travel Vaccinations

Going abroad? Give us a call and we will find out what vaccines you need and then book you to have them.

 

Childhood Immunisations

We offer childhood immunisations in surgery and hold a clinic weekly with our Practice Nurse, Chloe.

 

Child Health Surveillance

The Health Visitors can be contacted at Ashton Clinic on 01942 775300.

Post-Natal examinations and 8 week baby checks are done at the surgery. Contact reception to arrange an appointment. 

 

Cervical Screening

The NHS Cervical Screening Programme invites all women between the ages of 25 and 64 for cervical screening either 3 yearly or 5 yearly depending on your age. When you receive a letter in the post, please contact the surgery to make an appointment. 

 

For more details on Cervical Screening, follow this link, Cervical Screening.

 

Clinics

Need an MOT or just fancy a chat about lifestyle advice? 

The practice also offers NHS Health checks for our patients aged 40-74 years.  

Smoking cessation is also available. 

Please contact surgery to book an appointment for any of the above services. 

 

First Contact Physiotherapist

The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. FCPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions. They may also be known as Advanced Practice Physiotherapists (APP) or MSK Practitioners.

We offer appointments with our in-house first contact physiotherapist at the practice. Please speak to a member of our reception team if you would like to book an appointment. 

 

Minor Surgery

We offer minor surgery clinics each month including steroid injections and some minor surgical procedures, such as cryotherapy, removal of warts etc.

 

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

Blood Tests

The practice will supply you with a blood form if you need a blood test, this will either be given to you at  surgery or will be sent to you  via email or in the post as part of our Annual Review recall system.

Please check whether your form asks you to fast. If you are required to fast, please have only sips of water for 8 hours before the test. Please take any medication as normal.

You will need to contact the surgery between 7 to 10 days later to receive the results of your blood test and find out what you need to do next.

To find out how to book an appointment for your blood test, please speak to one of our reception team.

 

Directions

There is parking available at the practice.

The practice is located just off the A573 in Golborne.

The A573 can be accessed from the East Lancashire Road A580 if travelling from Manchester or Ashton.

Buses that stop near the practice are the Number 10 and 360.

 

Out of Hours

Should you require advice or treatment outside of surgery opening hours, there are several options available:

During the hours the surgery is closed our calls will be diverted to NHS 111.  Calls to NHS 111 are free from both mobile and landlines. If you have a life-threatening medical emergency during these times, please dial 999

Leigh Walk In Centre

Offers healthcare advice and treatment without having to make an appointment, take time off or rearrange your day.

You can find it located in the last building to the left-hand side of the main entrance at Leigh Infirmary.

It is open from 07.00am in the morning to 9.00pm at night, seven days a week.

 

Telephone number 01942 264002.

 

Leigh NHS Walk-in Centre,

Leigh Infirmary,

The Avenue

Leigh

Lancashire WN7 1HW

 

GP Alliance
For bookable appointments on:
Saturday 10 am to 4pm
Sunday 10 am to 4pm
Monday to Friday 6.30 - 8.30pm
Please call 01942 482 848 to be seen at one of our Wigan partner hub sites

Phone number and details are here:

http://www.wigangpalliance.org/home/

 

Wigan Out of Hours

If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.

To make an appointment please phone 01942 482 848

Please see this leaflet for more information

About Practice

Dr Pals Surgery Opening Times

 

Monday 08:00 – 18:30

Tuesday 08:00 – 18:30

Wednesday 08:00 – 18:30

Thursday 08:00 – 18:30

Friday 08:00 – 18:30

Other Practice Information

Early Years Factsheet

EARLY YEARS

FACTSHEET Dr. Pals S

Information on the Baby Blues

Information on the

Baby Blues.docx

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible. 

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01942 481620

To cancel by text message

Send 'cancel <your name> <date of appointment>' to N/A Reply to appointment reminder tex.

Patient Participation Groups

We have a well-established patient participation group who meet regularly. We encourage and welcome all patients to join whether this is part of our 'face to face' group or part of the 'virtual' group. This gives you the opportunity to share ideas and support the practice towards improving services for the patients.

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About SSP Health

SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.

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