Lower Ince

Appointments

01942 481140

Lower Ince

Claire House, Phoenix Way, Ince, Wigan, WN3 4NW

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Lower Ince, Claire House, Ince, Wigan

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telephone: 01942 481140

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Practice News
CQC Information
Services Available
GP Appointments
HCA & Nurse Appointments
Clinics
Blood Tests
Directions
Out of Hours
About Practice
Other Practice Information
Employee of the Month
Cancelling Appointments
Online Services
Patient Participation Groups

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News from Lower Ince

Children's Initiative - more confident parents!

New and expectant parents, carers and grandparents registered with SSP practices have been hearing from the experts about how to deal with minor children’s illnesses…

SSP Health donates £10,000 to local hospice

Heart and stroke research

Some patients at our practice are taking part in a research study to assess a new treatment for heart attacks and strokes. ORION-4 is a…

Patient Groups - Our Sincere Thanks

We are immensely grateful to our PPGs for taking time out of their busy lives to provide valuable insight and suggestions for our practices. As…

We are now on Facebook

This practice is now on social media. You can find out information about the surgery, including opening times and services, on our Facebook page. We…

Group Consultations

SSP Wigan Practices introduce a new and more convenient way for Asthmatic and Diabetic patients to have their regular checks. Our expert nursing team lead…

Our patients get their dancing shoes on

Patients and carers from Wigan GP practices came together to dance in the face of dementia. Around 100 people attended SSP Health’s Tea Dance to…

This practice supports NHS research

This practice works with the NHS National Institute for Health Research to promote research and offer our patients the opportunity to take part in ethically…

Practice officially Breastfeeding Friendly

This practice is now officially Breastfeeding Friendly! All SSP Health’s GP practices in Wigan and Leigh have made a commitment to say breast is best…

CQC Information

Services Available

GP Appointments
Nurse Appointments
Well Person Checks
Elderly Monitoring
Antenatal Services
Child HealthDevelopmentClinics
Child Vaccinations
Smoking Cessation Services
Travel Vaccinations
Influenza Clinics (winter time)
Pneumonia Vaccinations
NHS Health Checks
Stroke and Blood Pressure Monitorign
Diabetes Testing and Monitoring
Weight Management, Exercise advice and referral
Alcohol advice and referral
Family Planning Advice
ECG Clinics
Screening Programmes

Patients with Particular Needs

Our premises are fully compliant with DDA (Disability Discrimination Act)

EPS (Electronic Prescribing)

The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service (see below).

Repeat Prescriptions

Requests for repeat prescroptions can be made by bringing your repeat presciption slip (right side of your prescription) into the surgery, or online. Please ask at Reception for more informationregarding registering online. Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours notice to check and issue the prescription. Always request your medication in good time and do not run out.

Emis Online

We are now able to offer our patients, who have internet access to book, cancel and change appoointments online and order medication. If you wish to register for this service please speak to Reception staff and they will be able to advise you further.

Other Services

We also provide other services which are not available on the NHS. These services include:

Sickness or Accident Insurance Forms, Private Healthcare Forms, Holiday Cancellation Forms, Fitness to Travel Certificates, HGV, Sports and Driving Medicals. Ask at Reception for more details on fees.

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.

How using EPS could benefit you

If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to your nominated pharmacist to activate your EPS.

Is this service right for you?

Yes, if you have a stable condition and you:

Don’t want to go to your GP practice every time to collect your repeat prescription.
Collect your medicines from the same place most of the time or use a prescription collection service now.

This service is not suitable for all patients. It may not be suitable if you:

Don’t get prescriptions very often.
Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Benefits of EPS

More efficient and convenient for patients and staff.
Reduces paper.
Safer, faster and more efficient.
Patients don't have to visit their GP for a prescription.
Patients won't have a paper prescription to lose.

For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

We offer convenient times to see GPs to suit the needs of our patients, these are:

Pre Bookable appointments, Walk in appointments, Booked appointments throughout the day, Home Visits, Telephone Consultations

You can book an appointment by:

Telephone: 01942 481 140

Visiting the Surgery

Online Service - Ask at Reception for this service

You can book appointments up to four weeks in advance. You will have a choice of GP and can request to see a specific GP.

HCA & Nurse Appointments

We offer convenient times to see our Practice Nurse to suit the needs of our patients, these are:

Pre-bookable appointments
Booked appointments throughout the day
Home visits
Telephone consultations

You can book an appointment by:

Telephone: 01942 481 140
Visiting the surgery

Our Nurse is available for appointments relating to:

Anti Cogaulation
Diabetes Testing and Monitoring
Monitoring of Respiratory condition such as COPD and Asthma
Heart disease monitoring and annual reviews
ECG
Stroke and Blood Pressure Monitoring
Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
Childhood Immunisations
Smoking cessation
Well Person Checks
Elderly Monitoring
Influenza Clinics (winter time)
Pneumonia Vaccinations
NHS Health Checks
Weight Management, Exercise advice and referral
Alcohol advice and referral
Family Planning Advice
ECG Clinics
Screening Programmes

Clinics

Victoria Parkinson (Practice Nurse) is available for a wide range of clinics by appointment only. She offers the following clinics.

Diabetes Testing and Monitoring
Monitoring of Respiratory condition such as COPD and Asthma
Heart disease monitoring and annual reviews
ECG
Stroke and Blood Pressure Monitoring
Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
Childhood Immunisations
Smoking cessation
Well Person Checks
Elderly Monitoring
Influenza Clinics (winter time)
Pneumonia Vaccinations
NHS Health Checks
Weight Management, Exercise advice and referral
Alcohol advice and referral
Family Planning Advice
Sexual Health Services and Contraception advice
ECG Clinics
Screening Programmes

The practice has weekly antenatal clinics on Wednesday morning with the Community Midwife.

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

Blood Tests

We carry out blood test in surgery eveyday before 10.30 with our Nurse & Health Care Assistant

Directions

The practice is located off the roundabout on:

Warrington Road

Claire House

Pheonix Way

Lower Ince

Wigan

WN3 4NW

Please note the surgery is situated within Claire House lift building which also accommodates a Pharmacy, Mental Health Department and Community Reception that provides services such as paediatric bloods, MRI scanning and ear syringing please ensure your report to the desk titled Lower Ince Surgery SPP when coming to see us.

Out of Hours

Should you require advice or treatment outside of surgery opening hours, there are a number of options available

NHS 111

During the hours the surgery is closed our calls will be diverted to NHS 111. Calls to NHS 111 are free from both mobile and landlines. If you have a life-threatening medical emergency during these times please dial 999

Leigh Walk In Centre

Offers healthcare advice and treatment without having to make an appointment, take time off or rearrange your day. You can find it located in the last building to the left hand side of the main entrance at Leigh Infirmary. It is open from 07.00am in the morning to 9.00pm at night, seven days a week. Telephone number 01942 264002. Leigh NHS Walk-in Centre Leigh Infirmary The Avenue Leigh Lancashire WN7 1HW

GP Alliance

For bookable appointments on:

Saturday 10 am to 4pm

Sunday 10 am to 4pm

Monday to Friday 6.30 - 8.30pm

Please call 01942 482 848 to be seen at one of our Wigan partner hub sites

Phone number and details are here:

http://www.wigangpalliance.org/home/

Wigan Out of Hours

If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.

To make an appointment please phone 01942 482 848

Please see this leaflet for more information

About Practice

Other Practice Information

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Lower Ince in the last financial year was £48,190.14 before tax and NI. This calculation is for 1 full-time GPs and 2 locum GPs, who has worked in the practice for more than 6 months.

Employee of the Month

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01942 481140

To cancel by text message

Send 'cancel <your name> <date of appointment>' to 07804 524 417.

Online Services for Lower Ince

Patient Online Services
Service	What we offer patients now	What we plan to offer patients	To be available by
Online Appointment Booking	Yes – posters at reception	N/A	Available now
Online Repeat Prescriptions	Yes – posters at reception	N/A	Available now
Patient Access to GP Summary Record	Yes – posters at reception	Patient will have access to their online record via the clinical system	Available now

Medical Records
Service	What we do now	What we plan to do	To be available by
Summary Care Record (SCR)	Yes – posters at reception	N/A	Available now
Electronic Transfer of Patient Records	Yes	N/A	Available now

How can I start using GP online services?

1. Follow these steps to access GP online services:

2. Take photo ID (passport or driving licence) and proof of address (such as a utility bill) to your GP practice and tell them you want to start using their online services. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record.

3. Fill in the short registration form that you are given by your practice.

4. Once you have signed up, you will receive a letter with your unique username, password and instructions on how to log in.

Patient Participation Groups

The practice has an established patient participation group who meet at the practice; we encourage and welcome all patients to join whether this is part of our 'face to face' group or part of the 'virtual' group. This gives you the opportunity to share ideas and support the practice.

Patient Participation Group

Report 2014/2015

Not registered at this practice? Register now to access NHS services

Register you and your family today

About SSP Health

SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.

Register with a GP

If you live near one of our practices, register you and your family today with an NHS doctor.

Pre-register online now and confirm your details with your local surgery.

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Cancel an appointment

So we can offer your appointment to another patient, please let us know if you're unable to make it.

You can use our 'text-to-cancel' service,
find your text to cancel number.

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