Nelson Street's 'Outstanding' work with vulnerable people

Nelson Street GP practice has been awarded an ‘Outstanding’ rating for its work with vulnerable people.

Poplar Street Surgery, in Tyldesley, and its branch site of Nelson Street Surgery, in Atherton, were marked as ‘Good’ overall in a comprehensive review by independent inspectors from the Care Quality Commission (CQC), after visits earlier this month.

Inspectors also gave the practice an ‘Outstanding’ care rating for “people whose circumstances may make them vulnerable”.

A CQC report says the practice helps many homeless people and substance misuse patients, including ex-offenders. As well as their health needs being looked after, the practice works with other agencies to support these patients and make sure their needs are met. 

“The GP did exemplary work with these ex-offenders to address their often unmet health needs and substance misuse problems,” the report states.

Inspectors also praised the practice for giving out blankets, gloves, hats, mugs and temperature monitors to vulnerable patients last winter.

Poplar Street Surgery and Nelson Street Surgery were taken over by healthcare provider SSP Health last August and the CQC has not identified any areas for improvement after the change in management.

Inspectors gave ‘Good’ ratings after looking at whether the practice’s services were safe, effective, caring, responsive and well-led. They found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.

• Patients received effective care and treatment that met their needs.

• Staff dealt with patients with kindness and respect and involved them in decisions about their care.

• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

SSP Health runs 35 GP practices across the North West, with two practices rated as ‘Outstanding’ and the rest classed as ‘Good’.

Poplar Street Surgery and Nelson Street Surgery Practice Manager Simon Carr thanked staff for working hard since the change of management and was pleased that the CQC had praised the high level of care SSP Health was providing.

He said: “I am extremely proud that the CQC has recognised that our patients are receiving excellent care at our surgeries. It is hard work to ensure all areas of our service are performing well – but these inspection findings prove it is paying off.

“We are especially pleased that the inspectors have acknowledged the work we do with homeless people and patients who come to us showing signs of substance misuse.

“We try to help them get the support they need in other areas of their lives as well as tackling their health issues.”