As part of routine inspections, the CQC felt that the practice did not meet in full the criteria it required. We are writing to the CQC to ask for the report to be reviewed as we are concerned that the CQC has failed to follow its own processes in reaching these conclusions.
We apologise for any worry or distress this news may cause patients and confirm that we have always been and remain committed to providing GP services which are of the highest possible standards for patients.
It appears that the CQC team who inspected the practice have perhaps been unduly influenced by some politically-motivated individuals and have reached incorrect, subjective and disproportionate conclusions.
The doctors and staff have worked incredibly hard to improve the health outcomes for patients. In the last two years significantly more patients have been seen for annual reviews of their long-term conditions such as heart disease and asthma than ever before. The CQC felt this was inadequate care.
More hard to reach groups have been contacted and the practice is actively working within the community to increase knowledge and improve health for minority groups and those with mental health problems. The CQC felt this was inadequate care.
The practice was the first in the area to introduce the innovation of telemedicine ECGs so that patients have quick and local access to the test at surgery, reducing anxiety and the need to travel to the hospital. The CQC felt this was inadequate care.
The practice is one of the first in the country to work directly with consultants in the community. 100% of our over 75 year old patients were reviewed and all patients in care homes were assessed by the specialist team. The CQC felt this was inadequate care.
The practice offers same day advice or an appointment for all children registered with us when their parents or carers are worried about their child. Immunisation rates for children have also been increased. The CQC felt this was inadequate care.
The practice has multilingual staff with language prompts in multiple languages reducing barriers for everyone to access health care. The CQC felt this was inadequate care.
Safer systems to improve prescribing have been implemented to reduce the risk of side effects from medication. The CQC felt this was inadequate care.
Despite the national shortage of doctors the practice has successfully appointed new GPs and regularly offers more appointments than NHS England expects of it. The CQC felt this was inadequate care.
The practice has regular team meetings with its doctors and staff and an active patient participation group. Systems and processes are constantly reviewed, working with the CCG and NHS England to improve services at all times. The CQC felt this was inadequate care.
All of this information plus much more was available to the CQC during their inspection. Sadly the inspection team on the day has failed to appreciate the phenomenal health benefits the practice has achieved in the last two years for many of our patients.
We fully support the role of the CQC to monitor, inspect and regulate services. We are keen to co-operate fully with the CQC and have assured them of our on-going commitment to delivering safe patient services and care. However, it is of serious concern that some inspectors are using subjective opinions to reach mis-leading conclusions which have far reaching consequences for the care and services of our patients. We take this very seriously and will be formally challenging the CQC decision.
Spokesperson for Princes Park Health Centre
6 August 2015