If you think you have Coronavirus and have symptoms, which can include fever, DO NOT come into your GP practice or visit any other health facility, including a pharmacy.
Please stay at home and look at the NHS 111 web pages below for advice and information.
If you think you have come into contact with someone who may have Coronavirus or you have returned from one of the specified at-risk countries in the past 14 days and feel unwell with symptoms of Coronavirus, please go to the NHS 111 web page: https://111.nhs.uk/service/covid-19
If you want general information about Coronavirus, please visit this NHS webpage: https://www.nhs.uk/conditions/coronavirus-covid-19/
To protect patients and staff and to limit the spread of Coronavirus, our practices will ask you a series of questions when you telephone for an appointment.
If the query is about Coronavirus, please go to the webpages above.
If it is something else, we may be able to deal with your query over the phone.
You may be offered a telephone or video appointment. This is to protect our teams to ensure they can carry on providing you with safe care in the coming weeks.
Please be patient with our staff who are under immense pressure and remember they are working hard to help many patients.
Please also be patient while waiting for the phone to be answered – this is due to the large amount of calls which come into the surgery.
Government restrictions mean that you should leave home only for:
Shopping for basic necessities
One form of exercise a day
Any medical need / care for vulnerable person
Travelling to and from work, only if absolutely necessary
If you do not follow these restrictions you may be fined by the Police.
The Government has issued new guidance for people who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition.
If you're at high risk, you will be contacted by the NHS by Sunday 29 March and strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks from the day you receive your letter.
GP surgeries are facing unprecedented challenges at the moment. Please DO NOT contact your GP or healthcare team at this stage to ask if you’re going to receive a letter – please wait to be contacted by the NHS.
For more information see this web page:
The Government and the NHS are well prepared to deal with this virus. You can help, too.
Germs can live on some surfaces for hours. To protect yourself and others always carry tissues with you and use them to catch your cough or sneeze. Bin the tissue and, to kill the germs, wash your hands with soap and water or use a sanitiser gel.
Washing your hands regularly and properly for at least 20 seconds with soap and warm water is the best way to slow the spread of almost any germs, including Coronavirus, which is also called COVID-19.
Our practices are receiving requests for travel cancellation forms from people who want to cancel trips because of the risk of getting Coronavirus.
For advice from the Foreign Office regarding travelling to specific areas of the world, see this web page: https://www.gov.uk/foreign-travel-advice
Depending on your travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advise not to travel. No certificate from your GP is required.
Our surgeries are unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel plans.
For more information, speak to your travel insurance provider or holiday company.
You can find general travel advice in relation to Coronavirus here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus