What happens if I have more than one issue?
Please submit one online form per problem. This will allow us to gather more accurate information to help you.
How do I change my details?
If you’ve moved house, or changed phone number and want to inform us you can fill submit a form by clicking here.
This will send a message to the practice who will process your request for you. The practice may be in contact should they require any further information.
Alternatively, you can change your phone number and email address within the NHS app.
This will send a message to the practice who will process your request for you. The practice may be in contact should they require any further information.
Alternatively, you can change your phone number and email address within the NHS app.
When will I get a response back?
The clinician will review your response and get back to you within two working days. We will contact you by phone, text or email.
What about people without the internet?
They may be able to use a relative’s internet. Otherwise they can call the surgery as usual on the practice telephone number.
Can I submit online consultations about my child?
Parents or carers can submit an online form on behalf of their children if they are over six months old. For children younger than six months, please phone the surgery.
How old do I need to be to use online consultation?
You can submit your own online consultations once you are 16 years old. If you are younger but need to get in touch please call the practice.
What if you want a face-to-face appointment?
A GP or other clinician will review your online consultation form, and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on our Online Consult website?
Sometimes when using our Online platform you may not always find a specific form for your problem or condition. If this happens use the ‘General health query’ form or call the surgery direct and we will assist you.
I completed an online form but have not heard back from the practice. What should I do?
This should not happen. However, if it does and you have not heard back from the practice within 72 working hours, please contact the surgery by phone, and we will assist with your query.
I have an administrative request. How do I send it to you?
You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and searching for ‘general administrative query’.
What is the Electronic Prescription Service (EPS)?
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your reception team or nominated pharmacist to activate your EPS.
Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your reception team or nominated pharmacist to activate your EPS.
The benefits of Electronic Prescription Service (EPS)
1. More efficient and convenient for patients and staff.
2. Reduces paper use.
3. Safer, faster and more efficient.
4. Patients don’t have to visit their GP for a prescription.
5. Patients won’t have a paper prescription to lose.
If you don’t want your prescription to be sent electronically, please tell our reception team.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
2. Reduces paper use.
3. Safer, faster and more efficient.
4. Patients don’t have to visit their GP for a prescription.
5. Patients won’t have a paper prescription to lose.
If you don’t want your prescription to be sent electronically, please tell our reception team.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
Is Electronic Prescription Service (EPS) reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
How can I use Electronic Prescription Service (EPS)?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
GP Earnings
Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Average earnings calculation for the year ended 31st March 2023 Declaration to be published on the practice website all GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The mean earnings for GPs working in The Height GP Practice in the financial year ended 31st March 2023 was £67,897.37 before deduction of employee’s superannuation contributions, tax and National Insurance. This is the average pay for the 1 full-time GPs, 6 part-time GPs, and 0 locum GPs who worked in the practice for more than 6 months during that year.
Average earnings calculation for the year ended 31st March 2023 Declaration to be published on the practice website all GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The mean earnings for GPs working in The Height GP Practice in the financial year ended 31st March 2023 was £67,897.37 before deduction of employee’s superannuation contributions, tax and National Insurance. This is the average pay for the 1 full-time GPs, 6 part-time GPs, and 0 locum GPs who worked in the practice for more than 6 months during that year.