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Shanti Medical Centre
Welcome to Shanti Medical Centre's website. We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer.
Contact Details:
- Practice Phone Number: 01204 665354
- Reception Email: ooh.p82609@nhs.net
160 St Helens Road, Bolton, BL3 3PH
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Who's who in your practice?
We aim to improve the understanding of the different professionals working in a general practice, including the skills, experience and benefits that different roles bring to patient care. Services in general practice and the community are being transformed to make it easier for patients to access a wider range of help from general practice, closer to home by phone or online. When you contact your practice for an appointment, you’ll often expect to speak directly with a GP in the first instance, even if that may not be the most appropriate person to help you. In addition to the excellent non-clinical support staff, the general practice team has expanded to include a wide range of healthcare professionals who work alongside GPs and nurses to ensure patients receive the care they need as quickly as possible. This includes clinical pharmacists, physiotherapists, physician associates, social prescribing link workers and many more. Over the last few years general practice has gone through many changes, with more than 19,000 staff being recruited nationally. These new roles are part of the Additional Roles Reimbursement Scheme (ARRS) and have already made a real impact in general practice and in the community delivering care to patients.Every GP practice is different, each offering different healthcare professionals who can support delivery of your care, so you access the most appropriate care and services from the right healthcare professional.
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How it Works
Stress-Free Consultations
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier, and more conveniently. You can get advice and information through online consultation or arrange an appointment without having to wait on the phone or come into the surgery for non-urgent requests. Access online consultation through your device and visit your practice page or use our app. Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured, and their life is at risk. If you are worried about a medical concern that isn’t an emergency, but you’re not sure what to do, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser. You can find out more information about getting help at home from the NHS. To start using our Online Consult system, see the online form on the link below. You can find out about the most common health problems, see information leaflets, check your symptoms, and request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy. Please answer the questions accurately so we can find the best way to help you. You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message, or email. If you have any problems with online consultation, ring our admin team on 01204 665354 after 10 am from Monday to Friday, and they will help you. You can also ask for an appointment from one of our clinicians by filling out the online form. The doctor or clinician may want to see you on a video call. After being triaged by a GP, you will be offered a face-to-face appointment if you need one. To contact our practice about your problem, you must be a patient at our surgery living in the UK.
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Services Available
The following services are available to all registered patients.
- GP Appointments
- Nurse Appointments
- Well Person Checks
- Elderly Monitoring
- Antenatal Services
- Child Health Development Clinics
- Child Vaccinations
- Smoking Cessation Services
- Travel Vaccinations
- Influenza Clinics (winter time)
- Pneumonia Vaccinations
- NHS Health Checks
- Stroke and Blood Pressure Monitoring
- Diabetes Testing and Monitoring
- Weight Management, Exercise advice and referral
- Alcohol advice and referral
- Family Planning Advice
- Sexual Health Services and Contraception advice
- ECG Clinics
- Screening Programmes
- Heart Disease
- Diabetes Clinic
- Asthma Clinic
- Stroke Clinic
- Chronic Obstrtuctive Pulmanary Disease Clinic
- Underactive Thyroid Clinic
How-To Videos and Help
Watch helpful tutorial videos on how to use our services.
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Shanti Medical Centre
Patient
Information
Carers
BOLTON CARERS
Telephone: 01204 363 056 – lines are open 24/7
Email: info@boltoncarers.org.uk
Website: https://boltoncarers.org.uk/
All carers are entitled to a carers assessment through Adult Social Care - 01204 338027
Bolton Carers Support: Thicketford Centre, Thicketford Road, Bolton, BL2 2LW
CARERS UK
They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.
Telephone: 020 7378 4999
Website: www.carersuk.org
BOLTON ASIAN ELDERS SUPPORT
Asian Elders Resource Centre
1st Floor Shanti Medical Centre
160 St. Helens Road
BOLTON
BL3 3PH.
Phone: 01204651123.
Email: email@aercbolton.co.uk
Patient Participation Group
Our Patient Participation Group, works in partnership with the GPs and Practice team to ensure the patients perspective is at the heart of local provision and that services are of a high quality standard and are continuously monitored and improved. Groups also provide practical support in the surgery and maintain robust communication between the practice and the patients. The meetings can be virtual or face to face.
We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you feel you would like to be a part of this group so you can have your say then please follow the link below and submit the form.
Policies
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
FAQs
Navigate to your practice page to view specific out-of-hours information. This is where you can see options for contacting your practice outside of open hours. During the hours the surgery is closed our calls will be diverted to the out-of-hours service.
If you have a life-threatening medical emergency during these times, please dial 999. Please do not attend the A&E department for non-emergency problems.
If you've moved house, or changed phone number and want to inform us you can fill submit a form by clicking here. This will send a message to the practice who will process your request for you. The practice may be in contact should they require any further information.
Please submit one online form per problem. This will allow us to gather more accurate information to help you.
The clinician will review your response and get back to you within two working days. We will contact you by phone, text or email.
They may be able to use a relative’s internet. Otherwise they can call the surgery as usual on the practice telephone number.
Parents or carers can submit an online form on behalf of their children if they are over six months old. For children younger than six months, please phone the surgery.
You can submit your own online form once you are 16 years old.
A GP or other clinician will review your online consultation form, and if you need to be seen for a face-to-face appointment, you will be advised of this.
Please click on ‘general health query’ if your condition is not listed.
This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone, and we will deal with this promptly.
You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and searching for ‘general administrative query’.
Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Average earnings calculation for the year ended 31st March 2023 Declaration to be published on the practice website all GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The mean earnings for GPs working in Shanti Medical Centre in the financial year ended 31st March 2023 was £47,004.38 before deduction of employee’s superannuation contributions, tax and National Insurance. This is the average pay for the 0 full-time GPs, 3 part-time GPs, and 1 locum GPs who worked in the practice for more than 6 months during that year.
NHS Cancer Screening Information for our LGBTQ+ Patients
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