If you think you have Coronavirus and have symptoms, which can include fever, a new continuous cough, and the loss of the sense of taste or smell, DO NOT come into your GP practice or visit any other health facility, including a pharmacy.
Please stay at home as much as you can and look at the NHS 111 web pages for advice and information.
If you think you have come into contact with someone who has Coronavirus, please go to the NHS 111 web page:
If you want general information about Coronavirus, please visit this NHS webpage:
Anyone with symptoms can get a test for COVID-19 and those with positive results will be called by the NHS Test And Trace service. This is totally free of charge.
Any patients wanting information about testing should go to the government website:
To protect patients and staff and to limit the spread of Coronavirus, our practices will ask you a series of questions when you telephone for an appointment.
You may be offered a telephone or video appointment. Video consultations will not be recorded. This is to protect our teams to ensure they can carry on providing you with safe care.
Please be patient while waiting for the phone to be answered – this is due to the large number of calls that come into the surgery.
If you leave your home, stay alert and use social distancing and handwashing to help prevent the spread of the virus.
The Government has issued guidance for people who are at very high risk of severe illness from Coronavirus because of an underlying health condition.
People who are shielding remain vulnerable and should continue to take precautions but can now leave their home if they wish, as long as they are able to maintain strict social distancing.
For more information for people who are shielding, see this web page:
During this current crisis, our practice and SSP Health takes the protection and safety of our staff and patients very seriously.
May we politely request that to help us protect you, the following points are noted:
• If you have any symptoms, please do not attend the surgery. Please contact us and we will rearrange.
• The surgery may be limiting access to the practice. You may be required to ring the doorbell/use the practice intercom to verify who you are. When the clinician is ready for you, you will be asked to enter the building. Please inform the clinician that you have been triaged and are able to attend the appointment.
• Please only attend the surgery if you are asked to do so.
• Please ensure you keep 2 metres apart and maintain social distancing where possible.
• It is advisable not to bring handbags or additional items to your appointment to minimise contact and possible spread. Please DO bring tissues to allow you to use if required and an appropriate plastic bag to dispose of any tissues used. These items will need to be taken home and disposed of by yourself.
• Please stand away from the reception desk.
• Please wear face protection when attending the surgery. Bring your own face covering to wear.
• Please wash hands on entering the premises and leaving the premises. Hand sanitiser is available if you are not able to access the handwashing facilities.
• Please attend appointments alone wherever possible unless you require a carer, interpreter, or are attending with children/babies.
• Please be aware of advice from NHS111 regarding reducing the spread of coronavirus.
• If you are due to have an injection, please wear loose clothing or clothing that is easily removable.
Please note, the above list is not exhaustive or definitive. Please do not be offended or upset if you are asked to comply with a request from a member of staff that is not in the above information.
The wearing of a face covering is now mandatory in shops and on public transport.
Some groups of people are exempt from this requirement including children under the age of 11; people with disabilities; those with breathing difficulties; those travelling with someone who relies on lip reading.
These groups of people, their parents or guardians can explain the reason, if needed, about why they are not wearing a face covering.
There is no need for our GP surgeries to issue exemption letters for patients who are unable to wear face coverings and the NHS has advised us not to do this.
Here are some useful web links which explains this further:
The Government and the NHS are well prepared to deal with this virus. But you can help, too.
Germs can live on some surfaces for hours. To protect yourself and others always carry tissues with you and use them to catch your cough or sneeze. Bin the tissue and, to kill the germs, wash your hands with soap and water or use a sanitiser gel.