Upton Rocks Surgery
0151 511 5730
telephone: 0151 511 5730
Online consultation is a way to contact your GP surgery through the internet.
You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.
You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.
Please read this information, but if you are still having problems with online consultation, please ring our admin team on 0151 511 5730 after 10am from Monday to Friday and they will help you.
Our practice uses eConsult online consultation and to start using it see the online form on this page headed ‘Contact your doctors online’.
With eConsult, you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.
You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call or ask you to upload photographs of what is concerning you. You will be offered a face-to-face appointment if you need one after being triaged by a GP.
To use online consultation, you need to be a patient at our surgery and must input your personal details, including your date of birth, so we can correctly identify you. All information you input or are given through online consultation is totally private and secure.
You then complete the online form by answering questions and give a phone number and email address at the end. Please answer questions accurately so we can find the best way to help you.
You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.
For a video about how our online consultation works through eConsult, click here.
As well as using online consultation through the digital form on our practice web page, you can use the NHS App on your device, including a phone or tablet.
You can download the app for free on iOS (for Apple iPhones and iPads) and Android. To use it you must be aged 13 and over and registered with our surgery.
After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.
If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.
You can also access NHS App services from the browser on your desktop or laptop computer by clicking here.
Use the NHS App to:
If you have any issues using or downloading the app, check the NHS App help and support page by clicking here.
Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:
Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.
You can find out more information from the NHS about getting help at home by clicking here.
FREQUENTLY ASKED QUESTIONS
What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you by the end of the next working day. We will contact you by phone, text or by email.
What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.
What about my child? Parents can submit an online for on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.
How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old. If you are aged 16-17, select the ‘For your child’ tab. If 18 or over, submit your online form normally. If you are below 16 and wish to discuss an issue that your parents are not aware of, please phone the surgery to speak to reception.
What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on the eConsult website? If your condition is not listed, please select the option ‘Ask about general symptoms….’
Can I submit photos? You may be asked to submit a photo with your online form or after a telephone appointment to help us diagnose you. However, please do not include photos of intimate areas – for example genitalia or breasts. Click here for a video with further information on how to upload photos.
I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.
I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and clicking on ‘Ask for administrative help…’.
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Electronic Prescription Service (EPS)
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
Is this service right for you?
Yes, if you have a stable condition and you:
This service is not suitable for all patients. It may not be suitable if you:
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Benefits of EPS
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.
Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.
The Practice Nurse is Sister June Sillery, consultations by appointment for Asthma, Diabetes, Stop Smoking clinic, Travel Advice, Family Planning, Cervical Smears, Blood Tests, Health Advice, Well Person Checks etc.
Please contact reception for information regarding our clinics.
Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.
The practice will supply you with a blood form if you need a blood test, this will either be given to you at surgery or will be sent to you in the post as part of our Annual Review recall system.
Please check whether your form asks you to fast. If you are required to fast, please have only sips of water for 8 hours before the test. Please take any medication as normal.
You will need to contact the surgery between 7 to 10 days later to receive the results of your blood test and find out what you need to do next.
Upton Rocks Surgery is located on the Widnes Rugby Union Football Club car park in porta cabins on Heath Road which is off Prescot Road, Widnes WA8 7NU.
Need a routine appointment after 6.30pm midweek or at the weekend 9am - 3.30pm ?
GP EXTRA is available for Halton patients
Pre-bookable and same day appointments available for you, with prescribing practitioners
Monday - Friday 6.30pm - 9pm and Saturday - Sunday 9am - 3.30pm
When the practice is closed there will be a recorded message to advise patients if they require medical assistance which cannot wait until the surgery re-opens.
Patients will be directed to NHS 111.
Calls to the NHS 111 service are free from both landlines and mobiles.
Upton Rocks GP Surgery - Hale Village Branch Surgery Consultation.
You can complete the survey online at http://www.smartsurvey.co.uk/s/Halevillage/
Or you can pick up at paper copy at either:
Hale Village Surgery
Upton Rocks Surgery
Runcorn Town Hall
(During opening times)
Where can I get more information from?
You can visit the dedicated webpage at:
or contact Upton Rocks Surgery.
Drop in sessions: (please book in advance to attend)
Tuesday 10th July 2018 11am-2pm, Hall Village Hall
Wednesday 2nd August 2018 5pm-7pm, Hale Village Hall
For more information or to book into a drop in session please contact Upton Rocks Surgery firstname.lastname@example.org
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Upton Rocks in the last financial year was £56,529.57 before tax and NI. This calculation is for full-time GPs and 2 locum GPs, who has worked in the practice for more than 6 months.
Please click HERE to view the opening hours for our winter services.
Upton Rocks Surgery is a collection point for our local Widnes Food Bank.
Donate food TODAY!
The Trussell Trust foodbank relies on your goodwill and support.
Over 90% of the food distributed by foodbanks in The Trussell Trust network is donated by the public – that’s why your food donations are absolutely vital to our ability to give everyone referred to us a balanced and nutritious three day supply of food.
Our shopping list shows the food items that we need right now.
The Trussell Trust always welcome donations and promise to use them to provide help to people in crisis. Occasionally they send food to other nearby foodbanks to support their work particularly if they experience shortages. This ensures your donations go to help people wherever in the UK they are.
The surgery will be holding a Fundraiser on Monday 14th January 2019 for the HAEMOPHILIA SOCIETY UK.
To learn more about haemophilia and other bleeding disorders, visit www.haemophilia.org.uk
Below is more information about haemophilia and the fundraiser, featuring our Practice Nurse's grandson who has been diagnosed with this condition and is also a patient at Upton Rocks Surgery:
Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.
By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.
Please note that text-to-cancel numbers are not answered and are used for text messaging only.
You can cancel by calling the surgery directly on 0151 511 5730
Send 'cancel <your name> <date of appointment>' to 07534 173 012 .
SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.
If you live near one of our practices, register you and your family today with an NHS doctor.
Pre-register online now and confirm your details with your local surgery.
So we can offer your appointment to another patient, please let us know if you're unable to make it.
You can use our 'text-to-cancel' service,
find your text to cancel number.