Wigan Road Surgery

Wigan Road Surgery, 475 Wigan Road, Leigh, Greater Manchester

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telephone: 01942 481 830

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01942 481 830

Wigan Road Surgery

475 Wigan Road, Leigh, Greater Manchester, WN7 5HQ

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Online Services
Take Our Short Survey
Practice News
CQC Information
Services Available
GP Appointments
HCA & Nurse Appointments
Clinics
Blood Tests
Directions
Out of Hours
About Practice
Other Practice Information
Cancelling Appointments
Patient Participation Groups

Online Services for Wigan Road Surgery

Online consultation is a way to contact your GP surgery through the internet.

You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.

You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.

Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.

Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01942 481830 after 10am from Monday to Friday and they will help you.

Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.

With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.

You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.

To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.

Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.

You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.

For a video about how our online consultation works through Online Consult, click here.

PATIENT ACCESS APP

As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.

You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.

After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.

You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.

The following services are available to all registered patients:

GP appointments from home
Book/cancel appointments
Order repeat prescriptions
Message our practice
View medical records
Update address details

If you have any issues downloading or using the Patient Access app, you can get help by clicking here.

Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:

Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:

Save you time: You don’t have to travel to the surgery and wait for an appointment or wait in a busy telephone queue.
Are private: If you find it difficult talking things over face-to-face, an online consultation might be easier. It also means that you are in control and don’t have to tell anyone else where you’re going or ask someone to make an appointment for you.
Are safe and secure: Your online consultation and data are safe and secure. It will only be seen by staff that need it to help you.

Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.

You can find out more information from the NHS about getting help at home through by clicking here.

FREQUENTLY ASKED QUESTIONS

What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.

When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.

What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.

What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.

How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.

What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.

What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’

I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.

I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.

Take our short survey about Wigan Road Surgery

News from Wigan Road Surgery

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CQC Information

Services Available

Booking a Routine Appointment

You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can book an appointment up to six weeks in advance.

Urgent Appointments

The practice runs a pre-booked appointment system, book on the day and walk in clinic but, if you feel that your condition is urgent, you can be given an appointment on the same day. You can also speak to a doctor or nurse on the telephone at the end of their surgery. The receptionist will take a message and your contact number.

Arriving Late for an Appointment

Please ensure that you arrive on time for your appointment or you may be asked to re-book.

Home Visits

If you require a home visit from a doctor, please inform the surgery before 11am and give the receptionist the precise nature of your illness. The doctor will make a house call the same day. Home visits should be only requested when the patient is too ill to attend the practice and could only be moved by ambulance. Non-availability of public transport is NOT a valid reason for a home visit.

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.

How using EPS could benefit you

If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to your nominated pharmacist to activate your EPS.

Is this service right for you?

Yes, if you have a stable condition and you:

Don’t want to go to your GP practice every time to collect your repeat prescription.
Collect your medicines from the same place most of the time or use a prescription collection service now.

This service is not suitable for all patients. It may not be suitable if you:

Don’t get prescriptions very often.
Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Benefits of EPS

More efficient and convenient for patients and staff.
Reduces paper.
Safer, faster and more efficient.
Patients don't have to visit their GP for a prescription.
Patients won't have a paper prescription to lose.

For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

Patient Online Service Login

Appointments

Appointments may be made either:

In person
By telephoning the practice on 01942 481 830
Online – via the link at the top of this page. You will need to ask reception for an on-line booking user name and password.

You will be asked the reason for your appointment. This is to enable us to make your appointment with the most suitable Clinician, for example, blood pressure checks and smears are undertaken by the practice nurses.

Urgent / Same Day Appointments

Please contact the practice to book an appointment for the same day.

Please note that between 08:00 and 09:00 the practice receives a high volume of calls. If your call does not relate to an appointment, you may wish to avoid this time to make your call.

Please note that for urgent appointments you will be seen by ANY available doctor. Every effort will be made for you to be seen by the doctor of your choice but this is not always possible.

Routine Appointments

Routine appointments may be made in advance (maximum 6 weeks) which will enable us to offer you an appointment at a time that is convenient for you.

Non-Urgent Appointments

If your condition is non-urgent, you can expect to see a Clinician within 5 working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within 5 working days, you have the option to book up to 6 weeks in advance if this is more convenient.

Minor Illness Clinic

Appointments are available with our minor illness nurse, please contact Reception for an appointment.

The benefits of using the Minor Illness Clinic are:

You can obtain the quick treatment of conditions you have had for a short time (less than a week) or if your asthma or bronchitis is worsening.
You can obtain appropriate medical attention for your Minor Illness.
More appointments are made available for patients with serious conditions that need to be seen by a doctor.

When you ask for an appointment kindly mention to the receptionist that you would like to be seen in the minor illness clinic but kindly give the reason why you would like to be seen so that we can check that it is appropriate for you.

Telephone Consultations

Patients can request to have a telephone consultation with the doctor. This can be useful, particularly for follow up consultations. Kindly inform the receptionist of the reason for your request and it may be possible to ask for a telephone consultation with a particular doctor.

By using the telephone consultation service you may benefit by making fewer journeys to the practice.

Cancellations

If you are late for an appointment because of circumstances beyond your control then we will try our best to see you, but please be aware that you may be offered an appointment on another day.

Extended Access Appointments, this is when the practice is closed

We also offer appointments within the community at hubs located at Bridgewater Medical Centre and Tyldesley Health Centre.

Telephone : 01942 482848

You can book an appointment at the practice by:

Calling Leigh Family Practice and asking to book an appointment at Higher Folds Surgery

Telephone : 01942 481 830

HCA & Nurse Appointments

Patient Online Service Login

HCA & Nurse Appointments

We offer convenient times to see our Nursing Team to suit the needs of our patients. These are:

Pre-bookable appointments
Booked appointments throughout the day
Home visits
Telephone consultations

You can book an appointment by:

Telephone 01942 481 830
Visiting the surgery
Online services, ask at Reception to register for this service

You can book appointments up to four weeks in advance.

Our Nursing Team is available for appointments relating to:

Diabetes Testing and Monitoring
Monitoring of Respiratory condition such as COPD and Asthma
Heart disease monitoring and annual reviews
ECG
Stroke and Blood Pressure Monitoring
Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
Childhood Immunisations
Smoking cessation
Well Person Checks
Elderly Monitoring
Influenza Clinics (winter time)
Pneumonia Vaccinations
NHS Health Checks
Weight Management, Exercise advice and referral
Alcohol advice and referral
Family Planning Advice
Sexual Health Services and Contraception advice
ECG Clinics
Screening Programmes

Appointments

Appointments may be made either:

in person
by telephoning the practice
online – via the link at the top of this page. You will need to ask reception for an on-line booking user name and password.

You will be asked the reason for your appointment. This is to enable us to make your appointment with the most suitable Clinician, for example, blood pressure checks and smears are undertaken by the practice nurses.

Urgent / Same Day Appointments

Please contact the practice to book an appointment for the same day.

Please note that between 08:00 and 09:00 the practice receives a high volume of calls. If your call does not relate to an appointment, you may wish to avoid this time to make your call.

Routine Appointments

Routine appointments may be made in advance (maximum 6 weeks) which will enable us to offer you an appointment at a time that is convenient for you.

Non-Urgent Appointments

If your condition is non-urgent, you can expect to see a Clinician within 5 working days, though you may have to wait longer if you want to see a particular Clinician. If you don’t need an appointment within 5 working days, you have the option to book up to 6 weeks in advance if this is more convenient.

Telephone Consultations

Patients can request to have a telephone consultation with the nurse. This can be useful, particularly for follow up consultations. Kindly inform the receptionist of the reason for your request and it may be possible to ask for a telephone consultation with a particular nurse.

By using the telephone consultation service you may benefit by making fewer journeys to the practice.

Cancellations

If you are late for an appointment because of circumstances beyond your control then we will try our best to see you, but please be aware that you may be offered an appointment on another day.

Nursing Services

Appointments are available with the practice nurses and their team for all of the following:

GP Appointments
Nurse Appointments
HCA Appointments
Well Person Checks
Elderly Monitoring
Influenza Clinics (winter time)
Pneumonia Vaccinations
Maternity services
Child Health Development Clinics
Child Vaccinations
Health promotion
NHS Health Checks
Weight Management, Exercise advice and referral
Alcohol advice and referral
Screening Programmes
Sexual Health Services and Contraception advice
Smoking Cessation Services
ECG Clinics
Phlebotomy (blood sampling)
Joint injection
Palliative Care
Stroke and Blood Pressure Monitoring
Diabetes Testing and Monitoring
Travel Vaccinations

Specialised Services

Minor Surgery

Patients with Particular Needs

Our premises are fully compliant with DDA (Disability Discrimination Act).

EPS (Electronic prescription services)

The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service

Repeat prescriptions

Requests for repeat prescriptions can be made by bringing in your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask Reception for more information regarding registering online.

Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours’ notice to check and issue the prescription.

Always request your medication in good time and do not run out!

Patient Online

We are now able to offer our patients, who have internet access to book, cancel and change appointments online and order medication.

If you wish to register for this service please speak to Reception staff and they will be able to advise you further.

Other services

We also provide other services which are not available on the NHS. These services include:

Sickness or Accident Insurance Forms, Private Healthcare Forms, Holiday Cancellation Forms, Fitness to Travel Certificates, HGV, Sports and Driving Medicals. Ask Reception for more details on fees.

Clinics

Our Nursing Team are available for a wide range of clinics by appointment only. They offer the following clinics.

Diabetes Testing and Monitoring
Monitoring of Respiratory condition such as COPD and Asthma
Heart disease monitoring and annual reviews
Stroke and Blood Pressure Monitoring
ECGs, Spirometry, 24 hour BP
Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
Childhood Immunisations
Smoking cessation
Well Person Checks
Elderly Monitoring
Influenza Clinics (winter time)
Pneumonia Vaccinations
NHS Health Checks
Weight Management, Exercise advice and referral
Alcohol advice and referral
Family Planning Advice
Sexual Health Services and Contraception advice
Screening Programmes
Joint injection
Phlebotomy

The practice has weekly antenatal clinics held at Bridgewater Clinic on a Thursday and Friday with the Community Midwife.

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

Blood Tests

Blood clinics are held at Bridgewater Clinic on a Monday. Please contact Reception to book an appointment, or for information on other clinics in the area.

Directions

The practice is on Wigan Road in Leigh, there is minimal parking facilities onsite however there is parking available on the road. The practice is based in a residential area and we request courtesy to our neighbours when parking on the road.

Wigan Road is off Firs Lane and is approximately 5 minute drive from Atherleigh Way (15-20 minutes walking).

Public Transport

For those travelling by public transport, the 598 bus stops on Firs Lane and then there would be a short walk to the practice.

Out of Hours

When we are Closed

If you need to access a health professional in an emergency between 18:30 and 08:00 Monday to Friday or after 12:00 on Saturday for the weekends and bank holidays, you should call NHS 111. This is a free telephone number for when your complaint is less urgent than 999.

Your call will be answered by a dedicated team.
They will ask some questions to assess the urgency of the call. You may be passed to a nurse for further assessment and advice.
Appointments are given based on the urgency of your call.
Not every caller will need to see a doctor.

In addition, your pharmacist may be able to help you.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

GP Alliance

For bookable appointments on:

Saturday 10 am to 4pm

Sunday 10 am to 4pm

Monday to Friday 6.30 - 8.30pm

Please call 01942 482 848 to be seen at one of our Wigan partner hub sites

Phone number and details are here:

http://www.wigangpalliance.org/home/

Wigan Out of Hours

If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.

To make an appointment please phone 01942 482 848

Please see this leaflet for more information

About Practice

Other Practice Information

Useful Leaflets

Information on the Baby Blues

Early Years Factsheet

Yoga for Staff

Come and join us for weekly Yoga every Wednesday 2.00-3.00pm.

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01942 481 830

Patient Participation Groups

Download Patient Participation Registration Form

Not registered at this practice? Register now to access NHS services

Register you and your family today

About SSP Health

SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.

Register with a GP

If you live near one of our practices, register you and your family today with an NHS doctor.

Pre-register online now and confirm your details with your local surgery.

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Cancel an appointment

So we can offer your appointment to another patient, please let us know if you're unable to make it.

You can use our 'text-to-cancel' service,
find your text to cancel number.

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