For more information read the Privacy Notice pages in the folder within the waiting area / visit the practice web site / ask at reception / e-mail in / or use the below link to read them online: SSP Health Privacy Notices
Here are links to material about our General Data Protection Regulation:
Our GDPR poster - click here GDPR Poster
Our Privacy Notice which explains what information we collect about patients, how we store this information, how long we retain it and with whom and for which legal purpose we may share it. Click here to see it: GP Privacy Notice - Patient
This Privacy Notice explains what personal information we collect from staff, how we store this personal information, how long we retain it and with whom and for which legal purpose we may share it. Click here to see it: GP Privacy Notice - Staff
This leaflet is how and why we collect information on children and what we do with it. Click here to see it: GP Privacy Leaflet - Children
This leaflet explains how and why we collect information on patients and what we do with it. Click here to see it: GP Privacy Leaflet - Patient
'We' are SSP Health Ltd, 1st Floor, 120 Wigan Road, Ashton in Makerfield, Wigan, WN4 9SU.
In general, we use the information we collect about you to:
When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about how you use this Site.
Finally, we may also collect information from any correspondance that you have with us.
Your information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Further, where you have consented, we might also use your information to email you with details about any other products or services which we offer which may be of interest to you.
The following features, by their nature, require and make use of personally identifiable information.
We retain access to all personal information that we have collected from you.
If we offer a service to you from the Site that is provided by a third party we may have to pass your information to them in order to deliver the service. By using such services you consent to us providing your information to the third party. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) your information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass your data to anyone who is not also registered with the Data Protection Act or is not subject to these or similar provisions in our contract with them and we will not allow the third party to use your information commercially without your consent.
We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law.
Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used that help us to monitor and improve the service. We cannot identify you from your log files.
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission (unless they are providing services as outlined in the 'who has access to your information' section above) and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect your information.
All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
We will retain your information for a reasonable period or for as long as is required by law.
We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this Site.
This fair processing notice explains why the practice collects information about you and how that information may be used.
The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. Hospital, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.
NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice hold about you may include the following information:
Your records will be retained in accordance with the NHS Code of Practice for Records Management
To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.
Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.
Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
Every member of staff who works for the Practice or another NHS organisation has a legal obligation to keep information about you confidential.
We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any 3rd party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on for example Child/Adult Protection and Serious Criminal Activity.
We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations or receive information from the following organisations:-
You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.
We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.
You have a right under the Data Protection Act to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:
· Your request must be made in writing to the GP - for information from the hospital you should write direct to them
· There may be a charge to have a printed copy of the information held about you
· We are required to respond to you within 40 days
· You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located
Should you have any concerns about how your information is managed at the GP, please contact the Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website. Click on the following link to go to this: www.ico.org.uk .
It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.
The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.
This information is publicly available on the Information Commissioners Office website. Click on the following link to go to it: www.ico.org.uk
The practice is registered with the Information Commissioners Office (ICO).
The Data Controller, responsible for keeping your information secure and confidential is:
Dr S. Pitalia
Facebook and other social media platforms are useful, modern methods of communication.
SSP Health and its practices use Facebook to give important information to our patients and the public.
Due to confidentiality and the sensitive nature of healthcare, we do not allow conversations to take place on our Facebook pages relating to patients or any aspect of our work with the public.
If you have any comments, suggestions or complaints, please direct them to our individual Practice Managers or to SSP Health’s Head Office.
There is no facility on our Facebook pages to give reviews or messages. Comments are automatically hidden. These can be deleted if they are deemed to be inappropriate. Conversely, comments can be unhidden if they are appropriate.
Facebook users can be prevented from commenting on Facebook posts if their comments are deleted. However, all SSP Health Facebook pages are public, so anyone prevented from commenting will still be able to see information published on our Facebook pages.
For more information on SSP Health’s use of social media, please contact our Head Office.