Waters Edge Medical Centre

Online Services for Waters Edge Medical Centre

Take our short survey about Waters Edge Medical Centre

News from Waters Edge Medical Centre

General Practice Data for Planning and Research (GPDfPR) Data Collection

Please do not contact us about COVID vaccine

Our practice's commitment to the armed forces

Children's Initiative - more confident parents!

Our practice scores highly in NHS survey

Our practice scores 100% for healthcare

Coronavirus information

CQC Information

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Further written information is available regarding the complaints procedure below.

However if you feel you would like to speak to the Practice Manager in the first instance then please contact the surgery.

Information regarding complaints

Services Available

• GP Appointments
• Nurse Appointments
• Well Person Checks
• Elderly Monitoring
• Antenatal Services
• Child Health Development Clinics
• Child Vaccinations
• Smoking Cessation Services
• Travel Vaccinations
• Influenza Clinics (winter time)
• Pneumonia Vaccinations
• NHS Health Checks
• Stroke and Blood Pressure Monitoring
• Diabetes Testing and Monitoring
• Weight Management, Exercise advice and referral
• Alcohol advice and referral
• Family Planning Advice
• Sexual Health Services and Contraception advice
• ECG Clinics
• 24 Hour Blood Pressure Monitoring
• Screening Programmes

Patients with Particular Needs

Our premises are fully compliant with DDA (Disability Discrimination Act).

EPS (Electronic prescription services)

The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service (see below)

Repeat prescriptions Requests for repeat prescriptions can be made by bringing in your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask Reception for more information regarding registering online.

Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours’ notice to check and issue the prescription.

Always request your medication in good time and do not run out!

Emis Online

We are now able to offer our patients, who have internet access to book, cancel and change appointments online and order medication.

If you wish to register for this service please speak to Reception staff and they will be able to advise you further – Photographic ID & proof of address will be required to register for this service

Other services

We also provide other services which are not available on the NHS. These services include:

Sickness or Accident Insurance Forms, Private Healthcare Forms, Holiday Cancellation Forms, Fitness to Travel Certificates, HGV, Sports and Driving Medicals.

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.

How using EPS could benefit you

If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to your nominated pharmacist to activate your EPS.

Is this service right for you?

Yes, if you have a stable condition and you:

• Don’t want to go to your GP practice every time to collect your repeat prescription.
• Collect your medicines from the same place most of the time or use a prescription collection service now.

This service is not suitable for all patients. It may not be suitable if you:

• Don’t get prescriptions very often.
• Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address. 

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor. 

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Benefits of EPS

• More efficient and convenient for patients and staff.
• Reduces paper.
• Safer, faster and more efficient.
• Patients don't have to visit their GP for a prescription.
• Patients won't have a paper prescription to lose.

For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.

GP Appointments

We offer convenient times to see GPs to suit the needs of our patients these are:

■  Pre-bookable appointments

■  Booked appointments throughout the day

■  Home visits

■  Telephone consultations

You can book an appointment by:

■ Telephone 01606 544401

■ Visiting the surgery

■ Online services, ask at Reception to register for this service

You can book appointments up to four weeks in advance. You will have a choice of GP and can request to see a specific GP.

HCA & Nurse Appointments

We offer convenient times to see our Practice Nurse to suit the needs of our patients these are:

■  Pre-bookable appointments

■  Booked appointments throughout the day

■  Home visits

■  Telephone consultations

You can book an appointment by:

■ Telephone 01606 544401

■ Visiting the surgery

■ On-line services, ask at Reception to register for this service

You can book appointments up to four weeks in advance.

Our Nurse is available for appointments relating to:

• Diabetes Testing and Monitoring

·         Monitoring of Respiratory condition such as COPD and Asthma

·         Heart disease monitoring and annual reviews

·         ECG

·         Stroke and Blood Pressure Monitoring

·         Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)

·         Childhood Immunisations 

·         Smoking cessation

• Well Person Checks

·         Elderly Monitoring

• Influenza Clinics (winter time)
• Pneumonia Vaccinations
• NHS Health Checks
• Weight Management, Exercise advice and referral
• Alcohol advice and referral
• Family Planning Advice
• Sexual Health Services and Contraception advice
• ECG Clinics
• Screening Programmes

Clinics

• Our Practice Nurse is available for a wide range of clinics by appointment only. She offers the following clinics.

• Diabetes Testing and Monitoring

·         Monitoring of Respiratory condition such as COPD and Asthma

·         Heart disease monitoring and annual reviews

·         ECG

·         Stroke and Blood Pressure Monitoring

·         Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)

·         Childhood Immunisations 

·         Smoking cessation

• Well Person Checks
• Elderly Monitoring
• Influenza Clinics (winter time)
• Pneumonia Vaccinations
• NHS Health Checks
• Weight Management, Exercise advice and referral
• Alcohol advice and referral
• Family Planning Advice
• Sexual Health Services and Contraception advice
• ECG Clinics
• Screening Programmes

The practice has weekly antenatal clinics on Thursday Afternoon with the Community Midwife.

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

Blood Tests

Please contact reception for information.

Directions

The practice is located on Leadsmithy Street in the Centre of Middlewich; set back on the left of the road if heading up the hill & opposite the Church.  Disabled parking is available at the Practice; larger public car parks are a short walk away located at both the Fire Station & Kinderton Hotel.

Out of Hours

During the hours the surgery is closed our calls will be diverted to NHS 111. Calls to NHS 111 are free from both mobile and landlines. If you have a life-threatening medical emergency during these times please dial 999

Please do not attend the A&E Dept. for non-emergency problems. Please call NHS 111 and seek advice.

A minor injury Nurse Led clinic is available at Victoria Infirmary Northwich  this is for minor injuries only; Victoria Infirmary is located at Winnington Hill Northwich CW8 1AW – telephone 01606 564000 and is open 9am – 10pm.

About Practice

Other Practice Information

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to for any judgement about GP earnings, nor to make any comparisons with other practices.

The average earnings for GPs working in the Waters Edge Medical Centre in the last financial year was £60,548 before taxation and National Insurance. This is for 3 full time GPs and 1 locum GP who worked in the practice for more than 6 months.

Cancelling Your Appointments

To cancel by phone

Patient Participation Groups