Appointments

01204 521000

Bolton General Practice

2-4 Moor Lane, Bolton, BL1 4TH

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Bolton General Practice, 2-4 Moor Lane, Bolton

telephone: 01204 521000

Online Services for Bolton General Practice

Online consultation is a way to contact your GP surgery through the internet.

You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.

You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.

Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week. 

Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01204 521000 after 10am from Monday to Friday and they will help you.

Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.

With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.

You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.

To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.

Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.

You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.

For a video about how our online consultation works through Online Consult, click here.

 

PATIENT ACCESS APP

As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.

You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.

After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.

You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.

The following services are available to all registered patients:

  • GP appointments from home
  • Book/cancel appointments
  • Order repeat prescriptions
  • Message our practice
  • View medical records
  • Update address details

If you have any issues downloading or using the Patient Access app, you can get help by clicking here

Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:

Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:

  • Save you time: You don’t have to travel to the surgery and wait for an appointment or wait in a busy telephone queue.
  • Are private: If you find it difficult talking things over face-to-face, an online consultation might be easier. It also means that you are in control and don’t have to tell anyone else where you’re going or ask someone to make an appointment for you.
  • Are safe and secure: Your online consultation and data are safe and secure. It will only be seen by staff that need it to help you.

Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.

You can find out more information from the NHS about getting help at home through by clicking here.

 

FREQUENTLY ASKED QUESTIONS

What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.

 

When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.

 

What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.

 

What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.

 

How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.

 

What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.

 

What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’

 

I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.

 

I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.

 

Take our short survey about Bolton General Practice

We would like you to think about your recent experience of our service

1. Are you?*

Male
Female

2. Please tell us your age range*

16 or Under
17-24
25-39
40-59
60-74
75 or Over

3. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?*

Extremely likely
Likely
Neither likely nor unlikely
Unlikely
Extremely unlikely
Dont know

4. Thinking about your response to the previous question, what is the main reason why you feel this way?*

5. This survey is anonymous, however let us know if you would prefer to remain anonymous, or are happy for comments to be made public*

I Wish To Remain Anonymous
I am Happy For My Comments to be Published

Your name*

Your contact details (phone / email)*

News from Bolton General Practice

Children's Initiative - more confident parents!

New and expectant parents, carers and grandparents registered with SSP practices have been hearing from the experts about how to deal with minor children’s illnesses…

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Baby Shower Lunch

We all wish Leesa all the very best for her up coming maternity leave.  Leesa is a very valued member of our admin team and multiple…

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Our practice scores highly in NHS survey

Our practice is overjoyed that we have scored highly in the NHS annual survey of GP surgeries. The results of the GP Patient Survey 2020…

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GDPR Training at BGP

GDPR Training!   Donna our Cares Champion has competed the GDPR training, please see attached certificate.     If you would like any more information…

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New online access to our practice

You can now use our online consultation service at this practice to give you faster and even better care. We know that you don’t just…

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SSP Health donates £10,000 to local hospice

Our practice scores 100% for healthcare

We are proud to say that our GP surgery has achieved a 100% rating in healthcare good practice, despite having to make huge changes in…

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Our practice scores 100% for healthcare

We are proud to say that our GP surgery has achieved a 100% rating in healthcare good practice, despite having to make huge changes in…

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Coronavirus: Phone before you come to surgery

Due to the risk of Coronavirus and to prevent it spreading, please telephone practice reception for an appointment BEFORE coming into the surgery. This is…

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CQC Information

Services Available

Service Available
  • GP Appointments
  • Nurse Appointments
  • Well Person Checks
  • Elderly Monitoring
  • Antenatal Services
  • Child HealthDevelopmentClinics
  • Child Vaccinations
  • Smoking Cessation Services 
  • Travel Vaccinations 
  • Influenza Clinics (winter time) 
  • Pneumonia Vaccinations 
  • NHS Health Checks 
  •  Stroke and Blood Pressure Monitoring 
  • Diabetes Testing and Monitoring 
  • Weight Management, Exercise advice and referral 
  • Alcohol advice and referral 
  • Family Planning Advice 
  • Sexual Health Services and Contraception advice 
  • ECG Clinics 
  • Screening Programmes
 
Patients with Particular Needs
Our premises are fully compliant with DDA (Disability Discrimination Act)
 
EPS (Electronic Prescribing)
The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service (see below).
 
Repeat Prescriptions
Requests for  repeat prescroptions can be made by bringing your repeat presciption slip (right side of your prescription) into the surgery, or online. Please ask at Reception for more information regarding registering online.
Pleas do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours notice to check and issue the prescription. Always request your medication in good time and do not run out.
 
Vision Online
We are able to offer our patients, who have internet access to book, cancel and change appoointments online and order medication. If you wish to register for this service please speak to Reception staff and they will be able to advise you further.
 
Other Services
We also provide other services which are not available on the NHS. These services include:
Sickness or Accident Insurance Forms, Private Healthcare Forms, Holiday Cancellation Forms, Fitness to Travel Certificates, HGV, Sports and Driving Medicals. Ask at Reception for more details on fees.  
 

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.

How using EPS could benefit you

If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to your nominated pharmacist to activate your EPS.

Is this service right for you?

Yes, if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription.
  • Collect your medicines from the same place most of the time or use a prescription collection service now.

This service is not suitable for all patients. It may not be suitable if you:

  • Don’t get prescriptions very often.
  • Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address. 

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor. 

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Benefits of EPS

  • More efficient and convenient for patients and staff.
  • Reduces paper.
  • Safer, faster and more efficient.
  • Patients don't have to visit their GP for a prescription.
  • Patients won't have a paper prescription to lose.

For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.

 

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

We offer convenient times to see GPs to suit the needs of our patients, these are:
Pre Bookable appointments,  Book on the day appointments,  Urgent Adult and Children on the day appointments,  Home Visits,  Telephone Consultations
 
You can book an appointment by:
 
Telephone : 01204 521000
 
Visiting the Surgery
Online services, ask at Reception to register for this service
You can book appointments up to four weeks in advance. 
 
Please note that if you require an appointment over the weekend then we are able to book you an appointment at our local HUB whom offer appointments with the GP and Nurse - Please ask reception if you would like more information. 
 
You can book appointments up to four weeks in advance. You will have a choice of GP and can request to see a specific GP.
 

 

GP Appointments at the Practice


We offer convenient times to see GPs to suit the needs of our patients, these are:
Pre Bookable appointments,  Book on the day appointments,  Urgent Adult and Children on the day appointments,  Home Visits,  Telephone Consultations, Online pre booked appointments. 

 

 

 

Extended Access Appointments, this is when the practice is closed

 

We also offer appoints within the community at the hub located at Deane Medical Centre
These appointments consist of:-
 
Practice Nurse Appointments at Deane Medical Centre
Phlebotomy clinic  Deane Medical Centre
Any other services Deane Medical Centre

 

You can book an appointment by:

Contacting Bolton General Practice on 01204 521000, a receptionist will then book you an appointment at the Hub.

 

HCA & Nurse Appointments

We offer convenient times to see our Health Care Assistant and Practice Nurse to suit the needs of our patients, these are:
 
Pre-bookable appointments
  • Booked appointments throughout the day
  • Home visits
  • Telephone consultations
 
You can book an appointment by:
  • Telephone 01204 521000
  • Visiting the surgery
  • The Practice has appointments available on a Wednesday morning 7.00-8.00am
 
Our HCA is available for appointments relating to:
  • ECG
  • Blood Pressure Monitoring
  • Bloods 
  • Smoking cessation
  • Welfare Chats 
  • NHS and NPC Health Checks 
  • Influenza Clinics (winter time)
  • B12 Injections 
  •  Weight Management, Exercise advice and referral
  •  Alcohol advice and referral
  •  Screening Programmes
 
Our Nurse is available for appointments relating to:
 
  • Diabetes Testing and Monitoring
  • Monitoring of Respiratory condition such as COPD and Asthma 
  • Heart disease monitoring and annual reviews
  • Stroke Monitoring 
  • Dementia Reviews 
  • Learning Disability Reviews 
  • Welfare Checks 
  • Travel Vaccinations (please ring or call into the surgery to complete our request form the nurse will then contact you with an appointment)
  • Childhood Immunisations 
  • Post-natal appointments 
  • Elderly Monitoring
  • Influenza Clinics (winter time)
  • Pneumonia Vaccinations
  • Family Planning Advice
  • Sexual Health Services and Contraception advice

Clinics

We have various regular GP's and a Advanced Nurse Practitioner that work throughout the week at Bolton General Practice 
  • Dr Jay (Lead Male GP) works Monday, Tuesday, Wednesday, Thursday and Friday AM 
  • The Practice has appointments available on a Wednesday 7.00-8.00am with Dr Jay - these are pre-booked appointments only.
  • Dr Sheth (Male GP) works on a Monday and Tuesday 
  • Dr Tang (Male GP) works on a Monday and Wednesday 
  • Trudi (Female Advanced Nurse Practitioner) works on a Tuesday 
  • Dr Hussain (Female GP) works on a Wednesday PM, Thursday AM and Friday 
  • Dr Rahman (Male GP) works on a Thursday 
  • Dr Sen (Male GP) works on a Thursday afternoon 
 
Our Practice Nurse Lyndsay works on a Monday, Tuesday, Wednesday and Friday 
 
Our Health Care Assistant Donna works on a Tuesday, Wednesday and Friday
 

Health Improvement Practitioners 

You are now able to book an appointment with our Health Improvement Practitioner on a Wednesday and Thursday for a NHS Health Check - Please contact reception for more information 
 

Mental Health Practitioner 

We are now offering appointments with our Mental Health Practitioner - Please contact reception to book an appointment 
 

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

 

Blood Tests

The practice will supply you with a blood form if you need a blood test, this will either be given to you at  surgery or will be sent to you in the post as part of our Annual Review recall system.
 
Please check whether your form asks you to fast. If you are required to fast, please have only sips of water for 8 hours before the test. Please take any medication as normal.
 
You will need to contact the surgery between 7 to 10 days later to receive the results of your blood test and find out what you need to do next. 
 

Directions

Car Parking 
There are 30 minute waiting bays situated outside the practice, however, there is also a car park on King Street (off of Deansgate), directly behind the practice. Marsden House is a tall, red brick, modern building with a curve to it at the corner of Deansgate.
 
From Chorley New Road
Head East on Chorley New Road (A673) towards Bolton Town Centre. The A673 merges with St. Georges Road, at the next junction, turn right onto Marsden Road. The practice is located 400m from the junction, on the left hand side, in the parade of shops.
 
From Deane Road
Head East along Deane Road and then North onto Moor Lane (A676) towards Deansgate, at the next junction, you'll see the practice at straight ahead of you to the right in the parade of shops.
 
From the A666/St Peter's Way
Continue along the A666 through Bolton Town Centre until you reach the junction of Topp Way, Kay Street, and Turton Street. Kay Street will be opposite you. Make a left turn and follow Topp Way to the next junction and get in the right hand land to go straight across and not turn off onto Marsden Road. The practice will be located 400m from the junction on the left hand side, in the parade of shops.

Out of Hours

During the hours the surgery is closed our calls will be diverted to the Out Of Hours Service. Calls to 0161 763 8940 are free from both mobile and landlines. If you have a life-threatening medical emergency during these times please dial 999
 
Please do not attend the A&E Dept for non-emergency problems. 

About Practice

Bolton General Practice operates an APMS contract (Alternative Provider of Medical Services)

Bolton General Practice is open Monday to Friday between the hours of 8am to 6.30pm. This enables the surgery to offer patients a wide range of appointment times to meet their circumstances

We offer extra services and community services at Bolton General Practice such as phlebotomy clinics, childhood immunisation clinics, flu vaccination clinics along with chronic disease management. We are Domestic Violence accredited referral centre

If you have any queries our friendly reception team are here to help. If you would like to discuss your query in more depth, our Practice Manager and Assistant Practice Manager are always available.

GP Appointments are available every day, please contact reception for more details.

We have 3 regular male GP'S, 1 female

The practice has a variety of appointments to offer daily, both pre-bookable and also book on the day appointments.

Other Practice Information

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Bolton General Practice in the last financial year was £55,160.04  before tax and NI. This calculation is for 1 full-time GPs and 2 locum GPs, who has worked in the practice for more than 6 months.
 
Winter Pressures in General Practice
Please Click Here for more information
 
Summary Care Records
Please be aware that all patients are automatically opted in to Summary Care Records if you would like to opt out of this then please complete the document attached and hand to reception Click Here
 
If you would like more information as to what summary care records are then please see attached document Click Here

 

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible. 

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01204 521000

To cancel by text message

Send 'cancel <your name> <date of appointment>' to 07561 227101.

Patient Participation Groups

The practice has an established patient participation group who meet at the practice; we encourage and welcome all patients to join whether this is part of our 'face to face' group or part of the 'virtual' group. This gives you the opportunity to share ideas and support the practice.

 

Please view our 2017-18 Practice Survey

Download the PPG report here.

 

Patient Participation report 2016/17

Download the PPG report here.

 

Patient Participation report 2015/16

Download the PPG report here.

 

Patient Participation report 2014/15

Download the PPG report here.

 

Meeting minutes from PPG

February 2015

April 2015

May 2015

June 2015

July 2015

August/September 2015

October/November 2015

December 2015

January 2016

June 2017

Septemeber 2017

Decemeber 2017

March 2018

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About SSP Health

SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.

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Cancel an appointment

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You can use our 'text-to-cancel' service,
find your text to cancel number.