Bolton General Practice, 2-4 Moor Lane, Bolton
telephone: 01204 521000
Bolton General Practice
telephone: 01204 521000
Online consultation is a way to contact your GP surgery through the internet.
You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.
You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.
Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01204 521000 after 10am from Monday to Friday and they will help you.
Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.
With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.
You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.
To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.
Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.
You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.
For a video about how our online consultation works through Online Consult, click here.
As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.
You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.
After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.
You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.
The following services are available to all registered patients:
If you have any issues downloading or using the Patient Access app, you can get help by clicking here.
Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:
Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:
Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.
You can find out more information from the NHS about getting help at home through by clicking here.
What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.
What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.
What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.
How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.
What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’
I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.
I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.
New and expectant parents, carers and grandparents registered with SSP practices have been hearing from the experts about how to deal with minor children’s illnesses…
We all wish Leesa all the very best for her up coming maternity leave. Leesa is a very valued member of our admin team and multiple…
Please do not contact your GP surgery about the COVID-19 vaccine – when you are required to attend for your vaccination you will be contacted.…
GDPR Training! Donna our Cares Champion has competed the GDPR training, please see attached certificate. If you would like any more information…
Here are our surgery’s Christmas and New Year opening times. CHRISTMAS EVE – 8am-6.30pm CHRISTMAS DAY – CLOSED BOXING DAY – CLOSED Sunday December…
SSP Health has shown its commitment to our armed forces and veterans by pledging to support them in its GP practices across the North West.…
Our practice is overjoyed that we have scored highly in the NHS annual survey of GP surgeries. The results of the GP Patient Survey 2020…
You can now use our online consultation service at this practice to give you faster and even better care. We know that you don’t just…
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
Yes, if you have a stable condition and you:
This service is not suitable for all patients. It may not be suitable if you:
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Yes you can.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.
Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.
We also offer appoints within the community at the hub located at Deane Medical Centre
These appointments consist of:-
Practice Nurse Appointments at Deane Medical Centre
Phlebotomy clinic Deane Medical Centre
Any other services Deane Medical Centre
Contacting Bolton General Practice on 01204 521000, a receptionist will then book you an appointment at the Hub.
Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.
Bolton General Practice operates an APMS contract (Alternative Provider of Medical Services)
Bolton General Practice is open Monday to Friday between the hours of 8am to 6.30pm. This enables the surgery to offer patients a wide range of appointment times to meet their circumstances
We offer extra services and community services at Bolton General Practice such as phlebotomy clinics, childhood immunisation clinics, flu vaccination clinics along with chronic disease management. We are Domestic Violence accredited referral centre
If you have any queries our friendly reception team are here to help. If you would like to discuss your query in more depth, our Practice Manager and Assistant Practice Manager are always available.
GP Appointments are available every day, please contact reception for more details.
We have 3 regular male GP'S, 1 female
The practice has a variety of appointments to offer daily, both pre-bookable and also book on the day appointments.
Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.
By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.
Please note that text-to-cancel numbers are not answered and are used for text messaging only.
You can cancel by calling the surgery directly on 01204 521000
Send 'cancel <your name> <date of appointment>' to 07561 227101.
SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.
If you live near one of our practices, register you and your family today with an NHS doctor.
Pre-register online now and confirm your details with your local surgery.
So we can offer your appointment to another patient, please let us know if you're unable to make it.
You can use our 'text-to-cancel' service,
find your text to cancel number.