Bee Fold Medical Centre, Bee Fold Lane, Greater Manchester
telephone: 01942 807870
Bee Fold Medical Centre
telephone: 01942 807870
Online consultation is a way to contact your GP surgery through the internet.
You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.
You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.
Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01942 876011 after 10am from Monday to Friday and they will help you.
Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.
With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.
You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.
To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.
Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.
You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.
For a video about how our online consultation works through Online Consult, click here.
As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.
You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.
After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.
You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.
The following services are available to all registered patients:
If you have any issues downloading or using the Patient Access app, you can get help by clicking here.
Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:
Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:
Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.
You can find out more information from the NHS about getting help at home through by clicking here.
What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.
What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.
What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.
How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.
What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’
I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.
I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.
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You can book a routine appointment by telephone or by calling into the practice. You can also book a telephone consultation with a doctor or nurse. The receptionist will take a message and your contact number. You can book an appointment up to six weeks in advance.
The practice runs a pre-booked appointment system, book on the day and walk in clinic but, if you feel that your condition is urgent, you can be given an appointment on the same day. You can also speak to a doctor or nurse on the telephone at the end of their surgery. The receptionist will take a message and your contact number.
Please ensure that you arrive on time for your appointment or you may be asked to re-book.
If you require a home visit from a doctor, please inform the surgery before 11am and give the receptionist the precise nature of your illness. The doctor will make a house call the same day. Home visits should be only requested when the patient is too ill to attend the practice and could only be moved by ambulance. Non-availability of public transport is NOT a valid reason for a home visit.
Beefold Medical Centre is working closely with the Military Veterans Psychological Service to help ex-Forces personnel who may be vulnerable due to exposure to military conflict.
The service, run by the Pennine Care NHS Trust, works with the veterans and their families to find solutions which address mental health conditions and improve health outcomes.
This can mean increasing access and treatment to appropriate and timely mental health services, from recognising the early signs of mental health problems and providing access to early interventions, to providing therapeutic treatment for complex mental health difficulties and psychological trauma.
Patients are also given help, where appropriate, with employment, reduction in alcohol consumption and housing and social support and the service provides treatment and support for all patients suffering from post-traumatic stress disorder.
The service comes to the practice each week on a Tuesday to see any patient who needs support.
Please ask at reception for more details.
We have a dedicated noticeboard to help give information to military veterans.
Former members of the armed forces can get extra services and help at our practice - please look at the noticeboard for more details.
Our practice's Military Veterans Champion, Diane Price, is pictured with it.
Ask for Diane at reception if you are a veteran and need help.
Our premises are also fully compliant with DDA (Disability Discrimination Act).
The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service (see below)
Requests for repeat prescriptions can be made by bringing in your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask Reception for more information regarding registering online.
Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours’ notice to check and issue the prescription. Always request your medication in good time and do not run out!
We are now able to offer our patients, who have internet access to book, cancel and change appointments online and order medication.
If you wish to register for this service please speak to Reception staff and they will be able to advise you further.
We also provide other services which are not available on the NHS. These services include:
Sickness or Accident Insurance Forms, Private Healthcare Forms, Holiday Cancellation Forms, Fitness to Travel Certificates, HGV, Sports and Driving Medicals. Ask Reception for more details on fees.
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
Yes, if you have a stable condition and you:
This service is not suitable for all patients. It may not be suitable if you:
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Yes you can.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.
Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.
We offer convenient times to see GPs to suit the needs of our patients, these are:
Pre Bookable appointments and book on the day for Mondays am & pm and Thursdays am & pm, Walk in clinics on Tuesday's am & pm, Wednesday am and Friday's am & pm, Urgent Adult and Children on the day appointments, Home Visits, Telephone Consultations, Online pre booked appointments.
We also offer appointments within the community at hubs located at Bridgewater Medical Centre and Tyldesley Health Centre.
These appointments consist of:-
Practice Nurse Appointments at Bridgewater Medical Centre
You can book appointments up to four weeks in advance. You will have a choice of GP and can request to see a specific GP.
We offer convenient times to see our Practice Nurse to suit the needs of our patients these are:
You can book appointments up to four weeks in advance.
Our Nurse is available for appointments relating to:
Sr. Janet Raftry is available for a wide range of clinics by appointment only. She offers the following clinics.
The practice has weekly antenatal clinics on Wednesday morning with the Community Midwife.
Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.
Please contact reception for information.
If you become ill when the surgery is closed and you feel it is an emergency please contact NHS 111 who will direct you to the appropriate service. NHS 111 is available 24 hours a day, 365 days a year.
Call 999 in a medical emergency, when someone is seriously ill or injured and their life is at risk.
Open 7.00am - 9.00pm every day
Tel: 01942 483 453
Text to cancel = 07483 816 049.
For bookable appointments on:
Saturday 10 am to 4pm
Sunday 10 am to 4pm
Monday to Friday 6.30 - 8.30pm
Please call 01942 482 848 to be seen at one of our Wigan partner hub sites
Phone number and details are here:
If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.
To make an appointment please phone 01942 482 848
Please see this leaflet for more information
The practice is run by GPs as part of SSP Health. We are an NHS organisation and our aim is to provide best practice by delivering excellent medical services, offering choice and working flexibly to meet patient needs.
At Bee Fold Medical Centre we will provide a wide and extensive range of services, not just looking after your existing illnesses, but by offering screening to diagnose problems such as heart disease, diabetes and blood pressure early, so you can benefit from a healthier and longer life.
In addition, we offer convenient times to see GPs and nurses to suit the needs of our patients:
Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.
By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.
Please note that text-to-cancel numbers are not answered and are used for text messaging only.
You can cancel by calling the surgery directly on 01942 807870
Send 'cancel <your name> <date of appointment>' to TBC.
The practice has an established patient participation group who meet at the practice; we encourage and welcome all patients to join whether this is part of our 'face to face' group or part of the 'virtual' group. This gives you the opportunity to share ideas and support the practice.
SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.
If you live near one of our practices, register you and your family today with an NHS doctor.
Pre-register online now and confirm your details with your local surgery.
So we can offer your appointment to another patient, please let us know if you're unable to make it.
You can use our 'text-to-cancel' service,
find your text to cancel number.