telephone: 01457 832561
You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.
You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.
Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01457 832561 after 10am from Monday to Friday and they will help you.
Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.
With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.
You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.
To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.
Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.
You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.
For a video about how our online consultation works through Online Consult, click here.
PATIENT ACCESS APP
As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.
You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.
After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.
You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.
The following services are available to all registered patients:
If you have any issues downloading or using the Patient Access app, you can get help by clicking here.
Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:
Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:
Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.
You can find out more information from the NHS about getting help at home through by clicking here.
FREQUENTLY ASKED QUESTIONS
What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.
What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.
What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.
How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.
What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’
I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.
I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.
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Electronic Prescription Service (EPS)
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
Is this service right for you?
Yes, if you have a stable condition and you:
This service is not suitable for all patients. It may not be suitable if you:
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Benefits of EPS
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.
Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.
Our Practice Nurse is available on every Tuesday & Wednesday. She offers services such as travel vaccinations, child vaccinations. cervical smears and chronic disease monitoring, advice and management. Speak to reception to book an appointment.
Our HCA appointments are available every Wednesday and the 3rd Friday of every month. Donna offers services such as Carers health checks, ECG's, New patient checks, Smoking Cessation advice, Weight Management and lots more!
If you are unable to attend an appointment with the practice you are given the option to book evening and weekend appointments at Ashton Primary Care Centre, St Andrews House Medical Centre, Ann Street Health Centre, Glossop Hub (George Street) & Hyde hub (Houghton Thornley Medical Centre)
Clinics held at these hubs are Phlebotomy, Cytology, Practice Nurse appointments, Advance Nurse Practitioner & Spirometry Clinics
Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.
Blood tests, Welfare checks, B12 injections, New patient checks, NHS Health check, Carers checks, ECG, Flu or Weight loss advice available every Wednesday with our HCA Donna. Please contact the surgery for an appointment.
During the hours the surgery is closed you will need contact NHS 111. Calls to NHS 111 are free from both mobile and landlines. If you have a life-threatening medical emergency during these times please dial 999.
Urgent Treatment (including walk-in)
If you have a condition that needs prompt medical help to avoid it deteriorating, but is not life-threatening, then the new and enhanced urgent treatment centre (including walk-in access) and primary care access service is there to help you.
Urgent Treatment Centre (UTC)
A new Urgent Treatment Centre (UTC) opens on 29 April 2019 at the Tameside Hospital site (next to A&E).
The new centre – our new broader and better offer – replaces the existing Walk in Centre (WIC) at Ashton Primary Care Centre (which closes the day before).
Initially people with an urgent need will be able to seek support at the Urgent Treatment Centre (UTC) by walking in between 9.00am – 9.00pm, 7 days a week.
Later in the year as well as the ability to walk in, anyone registered with a GP practice in Tameside & Glossop will have access to a range of bookable appointments through their GP or NHS111. This will complement the range of appointments currently available in the evenings and at weekends through the Primary Care Access Service (PCAS).
Note: The current Walk In Centre (WIC) at Ashton Primary Care Centre (APCC) remains open until 28 April 2019, when it will then close, and walk-in access moves to the Urgent Treatment Centre (UTC) at the Tameside Hospital site.
Primary Care Access Service (PCAS)
The Primary Care Access Service (PCAS) started in early 2019, and provides flexible appointment times outside traditional working hours.
Patients can pre-book routine evening or weekend appointments with a healthcare professional at one of five neighbourhood hubs. When GP practices are closed, patients who have had a clinical assessment and require urgent but not life-threatening assistance may be offered an appointment at one of the five neighbourhood hubs.
Patients can access the new service through their GP practice, NHS 111, North West Ambulance Service and other healthcare professionals.
The provider for the Primary Care Access Service (PCAS) is GTD Healthcare.
Taken together this means people with an urgent (but not life threatening) condition that needs prompt attention are able to access support in their neighbourhood through the Primary Care Access Service (PCAS) or through the Urgent Treatment Centre (UTC) at the Tameside Hospital site.
Ashton GP Practice is not moving and will remain at Ashton Primary Care Centre (APCC).
See our 2018 Christmas Opening hours HERE
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in The Pike Practice in the last financial year was £48,419.00 before tax and NI. This calculation is for 0 full-time GPs and 1 locum GPs, who has worked in the practice for more than 6 months.
Please see our Autumn Newsletter for 2018.
Please see our Winter Newsletter for 2017.
Winter Pressures in General Practice
Please click HERE for more information.
Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.
By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.
Please note that text-to-cancel numbers are not answered and are used for text messaging only.
You can cancel by calling the surgery directly on 01457 832561
Send 'cancel <your name> <date of appointment>' to 07958 663403.
SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.
If you live near one of our practices, register you and your family today with an NHS doctor.
Pre-register online now and confirm your details with your local surgery.
So we can offer your appointment to another patient, please let us know if you're unable to make it.
You can use our 'text-to-cancel' service,
find your text to cancel number.