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Railway Surgery

Appointments

01942 481 690

Railway Surgery

2nd Floor, Kid Glove House, Kid Glove Road, Golborne, WA3 3GS

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Railway Surgery, 2nd Floor, Kid Glove House, Golborne

telephone: 01942 481 690

Take our short survey about Railway Surgery

We would like you to think about your recent experience of our service

1. Are you?*

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2. Please tell us your age range*

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17-24
25-39
40-59
60-74
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3. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?*

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Neither likely nor unlikely
Unlikely
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4. Thinking about your response to the previous question, what is the main reason why you feel this way?*

5. This survey is anonymous, however let us know if you would prefer to remain anonymous, or are happy for comments to be made public*

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Services Available

The practice is committed to providing an excellent standard of service and healthcare. We also undertake, as a teaching practice, to pass on our expertise by the training and development of fellow health care professionals. We accept patients from Bryn, Ashton, Golborne, Lowton East and Lowton West.
Please be aware that we are a teaching Practice and at times have medical students, trainee GPs and student nurses.  You will be advised prior to consultation if they will be present. If you do not wish them to be present during your consultation please inform reception.
As a patient, you have a right to express your preference of practitioner when booking an appointment.  The Administration and Reception Team will offer every assistance to identify your best source of help and course of action.

We offer all of the usual NHS GP Services as well as many enhanced services:

  • Evening and weekend appointments
  • Online appointment booking
  • Online repeat prescription ordering
  • Post Natal Checks
  • Smears
  • Childhood Immunisations
  • Counselling
  • Contraception
  • Travel Immunisations
  • Health Checks
  • Chronic Disease Reviews
  • Home Visits for housebound patients
  • Minor Surgery
  • INR Clinics
Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

Appointments can be booked by phone or in person.
By phone : Please ring and the reception staff will offer you a suitable appointment.
In Person : Request an appointment whilst you are at the surgery, for example, where the doctor has asked to see you again in 2 weeks.

Please cancel appointments if you no longer need them, or are unable to attend, so that other patients may then make use of them.
 

Pre-Bookable Appointments


The practice has available pre-bookable appointments, which are bookable up to six weeks in advance. These appointments can be booked online or via reception, but please note that they can be very popular and are often filled up to two weeks in advance.
 

Advanced Access Appointments


The practice also offers advanced access appointments. At 8.00am each weekday some appointments are made available for the same day and some are released for the following day (on Friday mornings, appointments are released for Monday).
These appointments are spread throughout the day, however, they can get booked very quickly so you are advised to call soon after 08:00am if you wish to be seen the same day.
 

Home Visits


Home visits are available. We must insist that only house bound patients request home visits. A request for a home visit must be made by contacting the surgery before 10.30am.
We ask that you provide the reception staff with brief details of the problem, your address and a telephone number. Please note that reception staff are unable to confirm if or when a clinician will visit.
 

Telephone Consultations


Under certain circumstances, the Doctor may arrange to call you to discuss your treatment. Although you will be given a general time, please be aware that the Doctor may be busy with other patients and therefore be unable to contact you at the arranged time.

 

 

HCA & Nurse Appointments

Appointments can be booked by phone or in person.
By phone : Please ring and the reception staff will offer you a suitable appointment.
In Person : Request an appointment whilst you are at the surgery, for example, where the nurse has asked to see you again in 2 weeks.

Please cancel appointments if you no longer need them, or are unable to attend, so that other patients may then make use of them.
 

Pre-Bookable Appointments


The practice has available pre-bookable appointments, which are bookable up to six weeks in advance. These appointments can be booked online or via reception, but please note that they can be very popular and are often filled up to two weeks in advance.
 

Advanced Access Appointments


The practice also offers advanced access appointments. At 8.00am each weekday some appointments are made available for the same day and some are released for the following day (on Friday mornings, appointments are released for Monday).
These appointments are spread throughout the day, however, they can get booked very quickly so you are advised to call soon after 08:00am if you wish to be seen the same day.
 

Home Visits


Home visits are available. We must insist that only house bound patients request home visits. A request for a home visit must be made by contacting the surgery before 10.30am.
We ask that you provide the reception staff with brief details of the problem, your address and a telephone number. Please note that reception staff are unable to confirm if or when a clinician will visit.

 

Clinics

INR Clinics

Blood Tests

It is your responsibility as a patient to follow up on any tests you have had.
The doctor will normally contact you should they find anything in the results that needs further action but may not where the results are within the expected ranges for you.
Results for Blood or Urine tests should be back in 2-3 working days.

Directions

Reviews

Out of Hours

During out of hours patients requiring medical attention or advice should contact:

Out of Hours:    01942 829911
**St Helens Walk in Centre: 01744 627400
Leigh Walk in Centre:    01942 483453
NHS Direct: (Advice Only)    0845 4647
www.nhsdirect.nhs.uk

**St Helens PCT is the responsible body

About Practice

Monday          08:00 -18:30
Tuesday          08:00 -18:30
Wednesday    08:00 -18:30
Thursday        08:00 -18:30
Friday              08:00 - 18:30
Saturday         Closed
Sunday           Closed

Other Practice Information

 

Information Leaflets Available




 

Please click on any of the links below to download various practice and general health information leaflets. Some of the practice leaflets have been kindly prepared by our Patient Partnership Groups.

Printed copies of our practice leaflets can be requested from reception.





 

Practice Leaflets



These are leaflets specifically about the Dr Alistair Practice.

 

  • Dr Alistair Ashton and Golborne Practice Leaflet
  • Appointments Booking Information Leaflet
  • Minor Surgery Information Leaflet
  • Referrals Information Leaflet
  • Obtaining Test Results Leaflet


 

NHS Information Leaflets



These are external leaflets about health and conditions in general.

 

  • Health and Wellbeing (Health Trainers) Service Leaflet
  • Wigan and Leigh Hospice
  • 111 Telephone Service
  • Alcohol Information Leaflet
  • Food and Diabetes
  • Carers Support Team Info and Referral
  • Eat Well guide to Healthy Eating

Employee of the Month

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible. 

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01942 481 690

Online Services for Railway Surgery



With the introduction of a new clinical system, we are now able to offer online services meaning that you can book and cancel your own appointments and order repeat prescriptions. You can also send non-urgent messages and queries directly to the practice.

To be able to access the online services you will need to obtain a login username and password by asking reception.

Please note that for security reasons Systmonline does not work outside of the UK. This is beyond our control as a practice.





 

Access to Records





We are now able to offer online access to detailed coded medical records for patients aged over 18. In order to access your record, you will need to read the information leaflet and complete an application form. The application form can be downloaded from the website or collected from reception.

If you would like to apply for access to your record and are over 18, please bring your completed application form to the practice along with your photo ID (driving licence or passport).



 

Get the App





Once you have your login details, you can use them to log in to SystmOnline and book appointments from your phone using the ‘SystmOnline’ app for Apple or Android.


 

Log on via the Web





Once you have received your username and password, click the SystmOnline banner at the top right of each page of our website to be directed to the SystmOnline login page.

 

Patient Participation Groups

 

Our Aim



 

Our aim is to work with the Practice to improve the experience of our patients when they need to access health advice or treatment.  

We see ourselves as a listening ear for patients to tell us about what they like and don’t like in the Practice and we are then the ‘Patient Voice’ in taking these issues to Board or the Practice and trying to suggest appropriate improvements for the benefit of our patients.
 

Who Are We?

 

  • The Patient Partnership Group was established in September 2009 and following the retirement of its founder members was re-formed in April 2014.
  • Ashton and Golborne now have a joint PPG, made up of patients from both surgeries, who work together on joint enterprises like the annual Patient Survey. We would welcome patients of all ages to come and join us.
  • Our meetings are held at 12noon on the second Wednesday of the month at the Ashton surgery and patients are welcome to come and meet us or pass on items they would like us to raise with the Practice.  Please note we do not discuss individual medical matters.


.

Achievements






 

PPG Meeting Minutes

The PPG meet on the second Wednesday of every month at 12.00pm at the Ashton practice.
 

PPG Reports


 

April 2018

March 2018

February 2018

January 2018

November 2017
October 2017
September 2017
August 2017
 

PPG Annual Report 2016
PPG Annual Report 2015
 

Contact the PPG




You can contact the PPG through the surgery reception – please leave your details and a member of the group will get in touch.


 

 

  • We have campaigned for improvements to the plans for the new Medical Centre in Ashton
  • We encouraged the Practice to make improvements for the benefit of patients, particularly in the appointment systemWe represented the views of patients to the inspection team from the CQC (Care Quality Commission)
  • We have had a PPG representative on interview panels for clinical and reception staff.
  • Two of our members attend all Board meetings and take an active role in suggesting improvements to the Practice and monitoring any changes that would have an impact on our patients.  We also write quarterly reports for Board on PPG activities and discussions.
  • We represent our patients by attendance at Wigan Clinical Commissioning Group Locality meetings.  The CCG organises most of the health services in our area
  • We have created leaflets for patients on ‘Booking Appointments’, ‘Obtaining Test Results’ and ‘Referrals’, available in both paper form and on this website  
  • We continue to add information to the TV display and PPG noticeboard in the waiting room
  • We work with staff to help in the writing of the quarterly Newsletters.


.

Continuing and Future Plans

 

  • We will continue to do our best to help ensure the continuity of good care in our practice in areas such as the contract renewal process and the future move to the new Health Centre
  • We are working to ensure that our contributions to the website, TV and noticeboard stay topical and useful to our patients.
  • We continue to find out about local services which may be useful to patients such as the Link Worker, Wigan and Leigh Carers Service and Dementia Buddies


.
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