Railway Surgery, 2nd Floor, Kid Glove House, Golborne
telephone: 01942 481 690
Appointments
01942 481 690
Railway Surgery
2nd Floor, Kid Glove House, Kid Glove Road, Golborne, WA3 3GSGet directions
- Online Services
- Take Our Short Survey
- Practice News
- CQC Information
- Complaints
- Services Available
- GP Appointments
- HCA & Nurse Appointments
- Clinics
- Blood Tests
- Directions
- Out of Hours
- About Practice
- Other Practice Information
- Cancelling Appointments
- Patient Participation Groups
Online Services for Railway Surgery
Online consultation is a way to contact your GP surgery through the internet.
You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.
You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week. 
Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01942 481690 after 10am from Monday to Friday and they will help you.
Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.
With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.
You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.
To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.
Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.
You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.
For a video about how our online consultation works through Online Consult, click here.
PATIENT ACCESS APP
As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.
You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.
After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.
You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.
The following services are available to all registered patients:
- GP appointments from home
- Book/cancel appointments
- Order repeat prescriptions
- Message our practice
- View medical records
- Update address details
If you have any issues downloading or using the Patient Access app, you can get help by clicking here.
Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:
- Register with a letter
- Register without a letter
- Sign in for the first time
- Book an appointment
- Cancel appointment
- Request repeat medication
Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:
- Save you time: You don’t have to travel to the surgery and wait for an appointment or wait in a busy telephone queue.
- Are private: If you find it difficult talking things over face-to-face, an online consultation might be easier. It also means that you are in control and don’t have to tell anyone else where you’re going or ask someone to make an appointment for you.
- Are safe and secure: Your online consultation and data are safe and secure. It will only be seen by staff that need it to help you.
Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.
You can find out more information from the NHS about getting help at home through by clicking here.
FREQUENTLY ASKED QUESTIONS
What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.
What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.
What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.
How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.
What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’
I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.
I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.
Take our short survey about Railway Surgery
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CQC Information
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Further written information is available regarding the complaints procedure below.
However if you feel you would like to speak to the Practice Manager in the first instance then please contact the surgery.
Services Available
Booking a routine appointment
You can book a routine appointment by telephone or by calling into the practice. The receptionist will take a message and your contact number. You can book an appointment up to six weeks in advance.
Urgent appointments
The practice runs a pre-booked appointment system and book on the day, but, if you feel that your condition is urgent, you can be given an appointment on the same day.
Arriving late for an appointment
Please ensure that you arrive on time for your appointment or you may be asked to re-book.
Home visits
If you require a home visit from a doctor, please inform the surgery before 10:30am and give the receptionist the precise nature of your illness. The doctor will make a house call the same day. Home visits should be only requested when the patient is too ill to attend the practice and could only be moved by ambulance. Non-availability of public transport is NOT a valid reason for a home visit.
The practice is committed to providing an excellent standard of service and healthcare. We also undertake, as a teaching practice, to pass on our expertise by the training and development of fellow health care professionals. We accept patients from Bryn, Ashton, Golborne, Lowton East and Lowton West.
Please be aware that we are a teaching Practice and at times have medical students, trainee GPs and student nurses. You will be advised prior to consultation if they will be present. If you do not wish them to be present during your consultation please inform reception.
As a patient, you have a right to express your preference of practitioner when booking an appointment. The Administration and Reception Team will offer every assistance to identify your best source of help and course of action.
We offer all of the usual NHS GP Services as well as many enhanced services:
- Online appointment booking
- Online repeat prescription ordering
- Post Natal Checks
- Smears
- Childhood Immunisations
- Counselling
- Contraception
- Travel Immunisations
- Health Checks
- Chronic Disease Reviews
- Home Visits for housebound patients
- Minor Surgery
- INR Clinics
- Influenza Clinics (winter time)
- Pneumonia Vaccinations
- Weight Management, Exercise advice and referral
- Alcohol advice and referral
- Sexual Health Services and Contraception advice
- ECG Clinics
- Screening Programmes
Patients with Particular Needs
Our premises are fully compliant with DDA (Disability Discrimination Act).
EPS (Electronic prescription services)
The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service (see below)
Repeat prescriptions
Requests for repeat prescriptions can be made by bringing in your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask Reception for more information regarding registering online.
Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have two working days' notice to check and issue the prescription.
Always request your medication in good time and do not run out!
Systm One Online
We are now able to offer our patients, who have internet access to book, cancel and change appointments online and order medication.
If you wish to register for this service please speak to Reception staff and they will be able to advise you further.
Other services
We also provide other services which are not available on the NHS. These services include:
Sickness or Accident Insurance Forms, Private Healthcare Forms, Holiday Cancellation Forms, Fitness to Travel Certificates, HGV, Sports and Driving Medicals. Ask Reception for more details on fees.
Electronic Prescription Service (EPS)
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
Is this service right for you?
Yes, if you have a stable condition and you:
- Don’t want to go to your GP practice every time to collect your repeat prescription.
- Collect your medicines from the same place most of the time or use a prescription collection service now.
This service is not suitable for all patients. It may not be suitable if you:
- Don’t get prescriptions very often.
- Pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Benefits of EPS
- More efficient and convenient for patients and staff.
- Reduces paper.
- Safer, faster and more efficient.
- Patients don't have to visit their GP for a prescription.
- Patients won't have a paper prescription to lose.
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
Enhanced Services For This Practice
GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.
Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.
GP Appointments
Appointments can be booked by phone or in person.
By phone : Please ring and the reception staff will offer you a suitable appointment.
In Person : Request an appointment whilst you are at the surgery, for example, where the doctor has asked to see you again in 2 weeks.
Please cancel appointments if you no longer need them, or are unable to attend, so that other patients may then make use of them.
Pre-Bookable Appointments
The practice has available pre-bookable appointments, which are bookable up to six weeks in advance. These appointments can be booked online or via reception, but please note that they can be very popular and are often filled up to two weeks in advance.
Advanced Access Appointments
The practice also offers advanced access appointments. At 8.00am each weekday some appointments are made available for the same day and some are released for the following day (on Friday mornings, appointments are released for Monday).
These appointments are spread throughout the day, however, they can get booked very quickly so you are advised to call soon after 08:00am if you wish to be seen the same day.
Home Visits
Home visits are available. We must insist that only house bound patients request home visits. A request for a home visit must be made by contacting the surgery before 10.30am.
We ask that you provide the reception staff with brief details of the problem, your address and a telephone number. Please note that reception staff are unable to confirm if or when a clinician will visit.
Telephone Consultations
Under certain circumstances, the Doctor may arrange to call you to discuss your treatment. Although you will be given a general time, please be aware that the Doctor may be busy with other patients and therefore be unable to contact you at the arranged time.
HCA & Nurse Appointments
Appointments can be booked by phone or in person.
By phone : Please ring and the reception staff will offer you a suitable appointment.
In Person : Request an appointment whilst you are at the surgery, for example, where the nurse has asked to see you again in 2 weeks.
Please cancel appointments if you no longer need them, or are unable to attend, so that other patients may then make use of them.
Pre-Bookable Appointments
The practice has available pre-bookable appointments, which are bookable up to six weeks in advance. These appointments can be booked online or via reception, but please note that they can be very popular and are often filled up to two weeks in advance.
Advanced Access Appointments
The practice also offers advanced access appointments. At 8.00am each weekday some appointments are made available for the same day and some are released for the following day (on Friday mornings, appointments are released for Monday).
These appointments are spread throughout the day, however, they can get booked very quickly so you are advised to call soon after 08:00am if you wish to be seen the same day.
Home Visits
Home visits are available. We must insist that only house bound patients request home visits. A request for a home visit must be made by contacting the surgery before 10.30am.
We ask that you provide the reception staff with brief details of the problem, your address and a telephone number. Please note that reception staff are unable to confirm if or when a clinician will visit.
We offer convenient times to see our Nursing Team to suit the needs of our patients.
Our Nurse is available for appointments relating to:
- Diabetes Testing and Monitoring
- Monitoring of Respiratory condition such as COPD and Asthma
- Heart disease monitoring and annual reviews
- ECG
- Stroke and Blood Pressure Monitoring
- Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
- Childhood Immunisations
- Smoking cessation
- Well Person Checks
- Elderly Monitoring
- Influenza Clinics (winter time)
- Pneumonia Vaccinations
- NHS Health Checks
- Weight Management, Exercise advice and referral
- Alcohol advice and referral
- Family Planning Advice
- Sexual Health Services and Contraception advice
- ECG Clinics
- Screening Programmes
Clinics
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Diabetes Testing and Monitoring
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Monitoring of Respiratory condition such as COPD and Asthma
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Heart disease monitoring and annual reviews
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ECG
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Stroke and Blood Pressure Monitoring
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Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
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Childhood Immunisations
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Smoking cessation
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Well Person Checks
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Elderly Monitoring
-
Influenza Clinics (winter time)
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Pneumonia Vaccinations
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NHS Health Checks
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Weight Management, Exercise advice and referral
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Alcohol advice and referral
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Family Planning Advice
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Sexual Health Services and Contraception advice
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ECG Clinics
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Screening Programmes
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Health Promotion
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Spirometry
Travel Risk Assessment
Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.
Blood Tests
It is your responsibility as a patient to follow up on any tests you have had.
The doctor will normally contact you should they find anything in the results that needs further action but may not where the results are within the expected ranges for you.
Results for Blood or Urine tests should be back in 2-3 working days.
Directions
The practice is located in Kid Glove House, Kid Glove Road, WA3 3GS.
Parking is available for patients of the practice.
Out of Hours
During out of hours patients requiring medical attention or advice should contact:
Out of Hours: 01942 829911
**St Helens Walk in Centre: 01744 627400
Leigh Walk in Centre: 01942 483453
NHS Direct: (Advice Only) 0845 4647
www.nhsdirect.nhs.uk
**St Helens PCT is the responsible body
GP Alliance
For bookable appointments on:
Saturday 10 am to 4pm
Sunday 10 am to 4pm
Monday to Friday 6.30 - 8.30pm
Please call 01942 482 848 to be seen at one of our Wigan partner hub sites
Phone number and details are here:
http://www.wigangpalliance.org/home/
Wigan Out of Hours
If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.
To make an appointment please phone 01942 482 848
Please see this leaflet for more information
About Practice
Cancelling Your Appointments
Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.
By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.
Please note that text-to-cancel numbers are not answered and are used for text messaging only.
To cancel by phone
You can cancel by calling the surgery directly on 01942 481 690
Patient Participation Groups
Our Aim
Our aim is to work with the Practice to improve the experience of our patients when they need to access health advice or treatment.
We see ourselves as a listening ear for patients to tell us about what they like and don’t like in the Practice and we are then the ‘Patient Voice’ in taking these issues to Board or the Practice and trying to suggest appropriate improvements for the benefit of our patients.
Who Are We?
- The Patient Partnership Group was established in September 2009 and following the retirement of its founder members was re-formed in April 2014.
- Ashton and Golborne now have a joint PPG, made up of patients from both surgeries, who work together on joint enterprises like the annual Patient Survey. We would welcome patients of all ages to come and join us.
- Our meetings are held at 12noon on the second Wednesday of the month at the Ashton surgery and patients are welcome to come and meet us or pass on items they would like us to raise with the Practice. Please note we do not discuss individual medical matters.
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Achievements
PPG Meeting Minutes
The PPG meet on the second Wednesday of every month at 12.00pm at the Ashton practice.
Contact the PPG
You can contact the PPG through the surgery reception – please leave your details and a member of the group will get in touch.
- We have campaigned for improvements to the plans for the new Medical Centre in Ashton
- We encouraged the Practice to make improvements for the benefit of patients, particularly in the appointment systemWe represented the views of patients to the inspection team from the CQC (Care Quality Commission)
- We have had a PPG representative on interview panels for clinical and reception staff.
- Two of our members attend all Board meetings and take an active role in suggesting improvements to the Practice and monitoring any changes that would have an impact on our patients. We also write quarterly reports for Board on PPG activities and discussions.
- We represent our patients by attendance at Wigan Clinical Commissioning Group Locality meetings. The CCG organises most of the health services in our area
- We have created leaflets for patients on ‘Booking Appointments’, ‘Obtaining Test Results’ and ‘Referrals’, available in both paper form and on this website
- We continue to add information to the TV display and PPG noticeboard in the waiting room
- We work with staff to help in the writing of the quarterly Newsletters.
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Continuing and Future Plans
- We will continue to do our best to help ensure the continuity of good care in our practice in areas such as the contract renewal process and the future move to the new Health Centre
- We are working to ensure that our contributions to the website, TV and noticeboard stay topical and useful to our patients.
- We continue to find out about local services which may be useful to patients such as the Link Worker, Wigan and Leigh Carers Service and Dementia Buddies
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Interested?
Not registered at this practice? Register now to access NHS services
Register you and your family todayAbout SSP Health
SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.
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Cancel an appointment
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You can use our 'text-to-cancel' service,
find your text to cancel number.