Railway Surgery

Appointments

01942 481 690

Railway Surgery

2nd Floor, Kid Glove House, Kid Glove Road, Golborne, WA3 3GS

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Railway Surgery, 2nd Floor, Kid Glove House, Golborne

telephone: 01942 481 690

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Services Available

Booking a routine appointment

You can book a routine appointment by telephone or by calling into the practice. The receptionist will take a message and your contact number. You can book an appointment up to six weeks in advance.

Urgent appointments

The practice runs a pre-booked appointment system and book on the day, but, if you feel that your condition is urgent, you can be given an appointment on the same day.

Arriving late for an appointment

Please ensure that you arrive on time for your appointment or you may be asked to re-book.

Home visits

If you require a home visit from a doctor, please inform the surgery before 10:30am and give the receptionist the precise nature of your illness. The doctor will make a house call the same day. Home visits should be only requested when the patient is too ill to attend the practice and could only be moved by ambulance. Non-availability of public transport is NOT a valid reason for a home visit.

 

The practice is committed to providing an excellent standard of service and healthcare. We also undertake, as a teaching practice, to pass on our expertise by the training and development of fellow health care professionals. We accept patients from Bryn, Ashton, Golborne, Lowton East and Lowton West.


Please be aware that we are a teaching Practice and at times have medical students, trainee GPs and student nurses.  You will be advised prior to consultation if they will be present. If you do not wish them to be present during your consultation please inform reception.
As a patient, you have a right to express your preference of practitioner when booking an appointment.  The Administration and Reception Team will offer every assistance to identify your best source of help and course of action.

We offer all of the usual NHS GP Services as well as many enhanced services:

  • Online appointment booking
  • Online repeat prescription ordering
  • Post Natal Checks
  • Smears
  • Childhood Immunisations
  • Counselling
  • Contraception
  • Travel Immunisations
  • Health Checks
  • Chronic Disease Reviews
  • Home Visits for housebound patients
  • Minor Surgery
  • INR Clinics
  • Influenza Clinics (winter time)
  • Pneumonia Vaccinations
  • Weight Management, Exercise advice and referral
  • Alcohol advice and referral
  • Sexual Health Services and Contraception advice
  • ECG Clinics
  • Screening Programmes

Patients with Particular Needs

Our premises are fully compliant with DDA (Disability Discrimination Act).

EPS (Electronic prescription services)

The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service

Repeat prescriptions

Requests for repeat prescriptions can be made by bringing in your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask Reception for more information regarding registering online.

 

Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have two working days' notice to check and issue the prescription.

 

Always request your medication in good time and do not run out!

Systm One Online

We are now able to offer our patients, who have internet access to book, cancel and change appointments online and order medication.

If you wish to register for this service please speak to Reception staff and they will be able to advise you further.

Other services

We also provide other services which are not available on the NHS. These services include:

Sickness or Accident Insurance Forms, Private Healthcare Forms, Holiday Cancellation Forms, Fitness to Travel Certificates, HGV, Sports and Driving Medicals. Ask Reception for more details on fees.

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

Appointments can be booked by phone or in person.
By phone : Please ring and the reception staff will offer you a suitable appointment.
In Person : Request an appointment whilst you are at the surgery, for example, where the doctor has asked to see you again in 2 weeks.

Please cancel appointments if you no longer need them, or are unable to attend, so that other patients may then make use of them.
 

Pre-Bookable Appointments


The practice has available pre-bookable appointments, which are bookable up to six weeks in advance. These appointments can be booked online or via reception, but please note that they can be very popular and are often filled up to two weeks in advance.
 

Advanced Access Appointments


The practice also offers advanced access appointments. At 8.00am each weekday some appointments are made available for the same day and some are released for the following day (on Friday mornings, appointments are released for Monday).
These appointments are spread throughout the day, however, they can get booked very quickly so you are advised to call soon after 08:00am if you wish to be seen the same day.
 

Home Visits


Home visits are available. We must insist that only house bound patients request home visits. A request for a home visit must be made by contacting the surgery before 10.30am.
We ask that you provide the reception staff with brief details of the problem, your address and a telephone number. Please note that reception staff are unable to confirm if or when a clinician will visit.
 

Telephone Consultations


Under certain circumstances, the Doctor may arrange to call you to discuss your treatment. Although you will be given a general time, please be aware that the Doctor may be busy with other patients and therefore be unable to contact you at the arranged time.

 

 

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HCA & Nurse Appointments

Appointments can be booked by phone or in person.
By phone : Please ring and the reception staff will offer you a suitable appointment.
In Person : Request an appointment whilst you are at the surgery, for example, where the nurse has asked to see you again in 2 weeks.

Please cancel appointments if you no longer need them, or are unable to attend, so that other patients may then make use of them.
 

Pre-Bookable Appointments


The practice has available pre-bookable appointments, which are bookable up to six weeks in advance. These appointments can be booked online or via reception, but please note that they can be very popular and are often filled up to two weeks in advance.
 

Advanced Access Appointments


The practice also offers advanced access appointments. At 8.00am each weekday some appointments are made available for the same day and some are released for the following day (on Friday mornings, appointments are released for Monday).
These appointments are spread throughout the day, however, they can get booked very quickly so you are advised to call soon after 08:00am if you wish to be seen the same day.
 

Home Visits


Home visits are available. We must insist that only house bound patients request home visits. A request for a home visit must be made by contacting the surgery before 10.30am.
We ask that you provide the reception staff with brief details of the problem, your address and a telephone number. Please note that reception staff are unable to confirm if or when a clinician will visit.

 

We offer convenient times to see our Nursing Team to suit the needs of our patients.

 

Our Nurse is available for appointments relating to:

  • Diabetes Testing and Monitoring
  • Monitoring of Respiratory condition such as COPD and Asthma
  • Heart disease monitoring and annual reviews
  • ECG
  • Stroke and Blood Pressure Monitoring
  • Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
  • Childhood Immunisations 
  • Smoking cessation
  • Well Person Checks
  • Elderly Monitoring
  • Influenza Clinics (winter time)
  • Pneumonia Vaccinations
  • NHS Health Checks
  • Weight Management, Exercise advice and referral
  • Alcohol advice and referral
  • Family Planning Advice
  • Sexual Health Services and Contraception advice
  • ECG Clinics
  • Screening Programmes

Clinics

  • Diabetes Testing and Monitoring
  • Monitoring of Respiratory condition such as COPD and Asthma
  • Heart disease monitoring and annual reviews
  • ECG
  • Stroke and Blood Pressure Monitoring
  • Travel Vaccinations (please ring or complete our request form to find out which ones when making your appointment)
  • Childhood Immunisations 
  • Smoking cessation
  • Well Person Checks
  • Elderly Monitoring
  • Influenza Clinics (winter time)
  • Pneumonia Vaccinations
  • NHS Health Checks
  • Weight Management, Exercise advice and referral
  • Alcohol advice and referral
  • Family Planning Advice
  • Sexual Health Services and Contraception advice
  • ECG Clinics
  • Screening Programmes
  • Health Promotion
  • Spirometry

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

Blood Tests

It is your responsibility as a patient to follow up on any tests you have had.
The doctor will normally contact you should they find anything in the results that needs further action but may not where the results are within the expected ranges for you.
Results for Blood or Urine tests should be back in 2-3 working days.

Directions

The practice is located in Kid Glove House, Kid Glove Road, WA3 3GS.

 

Parking is available for patients of the practice.

Out of Hours

During out of hours patients requiring medical attention or advice should contact:

Out of Hours:    01942 829911
**St Helens Walk in Centre: 01744 627400
Leigh Walk in Centre:    01942 483453
NHS Direct: (Advice Only)    0845 4647
www.nhsdirect.nhs.uk

**St Helens PCT is the responsible body

GP Alliance

For bookable appointments on:

Saturday 10 am to 4pm

Sunday 10 am to 4pm

Monday to Friday 6.30 - 8.30pm

Please call 01942 482 848 to be seen at one of our Wigan partner hub sites

 

Phone number and details are here:

http://www.wigangpalliance.org/home/

Wigan Out of Hours

If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.

 

To make an appointment please phone 01942 482 848

 

Please see this leaflet for more information

About Practice

Other Practice Information

Useful Leaflets

Information on the Baby Blues

 

Early Years Factsheet

Employee of the Month

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible. 

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01942 481 690

Online Services for Railway Surgery



With the introduction of a new clinical system, we are now able to offer online services meaning that you can book and cancel your own appointments and order repeat prescriptions. You can also send non-urgent messages and queries directly to the practice.

To be able to access the online services you will need to obtain a login username and password by asking reception.

Please note that for security reasons Systmonline does not work outside of the UK. This is beyond our control as a practice.

How can I start using GP online services?

 

1.     Follow these steps to access GP online services: 

2.     Take photo ID (passport or driving licence) and proof of address (such as a utility bill) to your GP practice and tell them you want to start using their online services. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record.

3.     Fill in the short registration form that you are given by your practice.

4.     Once you have signed up, you will receive a letter with your unique username, password and instructions on how to log in. 







Access to Records





We are now able to offer online access to detailed coded medical records for patients aged over 18. In order to access your record, you will need to read the information leaflet and complete an application form. The application form can be downloaded from the website or collected from reception.

If you would like to apply for access to your record and are over 18, please bring your completed application form to the practice along with your photo ID (driving licence or passport).



 

Get the App





Once you have your login details, you can use them to log in to SystmOnline and book appointments from your phone using the ‘SystmOnline’ app for Apple or Android.


 

Log on via the Web





Once you have received your username and password, click the SystmOnline banner at the top right of each page of our website to be directed to the SystmOnline login page.

 

Patient Participation Groups

 

Our Aim



 

Our aim is to work with the Practice to improve the experience of our patients when they need to access health advice or treatment.  

We see ourselves as a listening ear for patients to tell us about what they like and don’t like in the Practice and we are then the ‘Patient Voice’ in taking these issues to Board or the Practice and trying to suggest appropriate improvements for the benefit of our patients.
 

Who Are We?

 

  • The Patient Partnership Group was established in September 2009 and following the retirement of its founder members was re-formed in April 2014.
  • Ashton and Golborne now have a joint PPG, made up of patients from both surgeries, who work together on joint enterprises like the annual Patient Survey. We would welcome patients of all ages to come and join us.
  • Our meetings are held at 12noon on the second Wednesday of the month at the Ashton surgery and patients are welcome to come and meet us or pass on items they would like us to raise with the Practice.  Please note we do not discuss individual medical matters.


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Achievements






 

PPG Meeting Minutes

The PPG meet on the second Wednesday of every month at 12.00pm at the Ashton practice.
 

Contact the PPG

You can contact the PPG through the surgery reception – please leave your details and a member of the group will get in touch.

  • We have campaigned for improvements to the plans for the new Medical Centre in Ashton
  • We encouraged the Practice to make improvements for the benefit of patients, particularly in the appointment systemWe represented the views of patients to the inspection team from the CQC (Care Quality Commission)
  • We have had a PPG representative on interview panels for clinical and reception staff.
  • Two of our members attend all Board meetings and take an active role in suggesting improvements to the Practice and monitoring any changes that would have an impact on our patients.  We also write quarterly reports for Board on PPG activities and discussions.
  • We represent our patients by attendance at Wigan Clinical Commissioning Group Locality meetings.  The CCG organises most of the health services in our area
  • We have created leaflets for patients on ‘Booking Appointments’, ‘Obtaining Test Results’ and ‘Referrals’, available in both paper form and on this website  
  • We continue to add information to the TV display and PPG noticeboard in the waiting room
  • We work with staff to help in the writing of the quarterly Newsletters.


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Continuing and Future Plans

 

  • We will continue to do our best to help ensure the continuity of good care in our practice in areas such as the contract renewal process and the future move to the new Health Centre
  • We are working to ensure that our contributions to the website, TV and noticeboard stay topical and useful to our patients.
  • We continue to find out about local services which may be useful to patients such as the Link Worker, Wigan and Leigh Carers Service and Dementia Buddies


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Interested?
 

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About SSP Health

SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.

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