Astley General Practice
telephone: 01942 876339
Online consultation is a way to contact your GP surgery through the internet.
You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.
You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.
Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01942 876339 after 10am from Monday to Friday and they will help you.
Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.
With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.
You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.
To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.
Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.
You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.
For a video about how our online consultation works through Online Consult, click here.
PATIENT ACCESS APP
As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.
You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.
After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.
You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.
The following services are available to all registered patients:
If you have any issues downloading or using the Patient Access app, you can get help by clicking here.
Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:
Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:
Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.
You can find out more information from the NHS about getting help at home through by clicking here.
FREQUENTLY ASKED QUESTIONS
What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.
What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.
What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.
How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.
What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’
I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.
I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.
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Electronic Prescription Service (EPS)
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
Is this service right for you?
Yes, if you have a stable condition and you:
This service is not suitable for all patients. It may not be suitable if you:
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Benefits of EPS
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.
Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.
All consultations are by appointment only. Please phone or call in.
Please let us know if you cannot keep an appointment.
Our practice nurse is available for booked appointments only on a Monday evening until 7.30pm.
She is available for appointments relating to:
Sr. Stephanie Ackerley is available for a wide range of clinics by appointment only.
The practice has bi-weekly antenatal clinics on Wednesday morning with the Community Midwife.
The practice has regulary 'Hearing Test Clinics' which are held on a two Thursday afternoon in the month, please ask reception for more details.
Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.
Please contact reception for information.
The practice is located on the A572, just of the East Lancashire Road (A580) in Astley.
If you are travelling from the direction of Manchester, the practice is located on the left hand side, just after the entrance to St Stephen's School and before the mini roundabaout for Princes Road.
Our car park is at the rear of the building, entrance to the car park is at the side of the Pharmacy next door to the surgery.
Note: There are two Manchester Roads in close proximity in this area, if you are coming to the practice using a SATNAV system please ensure you have selected Manchester Road Astley and not Manchester Road Tyldesley.
During the hours the surgery is closed our calls will be diverted to NHS 111. Calls to NHS 111 are free from both mobile and landlines. If you have a life-threatening medical emergency during these times please dial 999
Please do not attend the A&E Dept. for non emergency problems. Please use the local walk-in-centre
Leigh Walk-In Centre has facilities for Minor Injuries, Minor Illness, Sexual Health and Contraception Advice
For bookable appointments on:
Saturday 10 am to 4pm
Sunday 10 am to 4pm
Monday to Friday 6.30 - 8.30pm
Please call 01942 482 848 to be seen at one of our Wigan partner hub sites
Phone number and details are here:
If you have received your invitation to have your next Cervical screening test and would like to have it done outside of practice hours, Wigan GP Alliance now offer cervical screening appointments at evenings and weekends.
To make an appointment please phone 01942 482 848
Please see this leaflet for more information
Astley General operates an PMS contract (Provider of Medical Services)
Note to patients: Dr Izotova is the Lead GP and Safeguarding Lead at Astley General Practice.
Please see below our opening times for the Practice, this enables the surgery to offer patients a wide range of appointment times to meet their circumstances.
We offer extra services and community services at Astley General Practice such as phlebotomy clinics, childhood immunisation clinics, flu vaccination clinics along with chronic disease management. If you have any queries our friendly reception team are here to help.
If you would like to discuss your query in more depth, our Practice Manager is always available.
GP Appointments are available every day, please contact reception for more details. We have 1 Female and 1 male GP.
The practice has a variety of appointments to offer daily, both pre-bookable and also book on the day appointments.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Astley General Practice in the last financial year was £34,348.16 before tax and NI. This calculation is for 1 full-time GPs and 2 locum GPs, who has worked in the practice for more than 6 months.
The staff at Astley General Practice held a Macmillan coffee morning on Tuesday 25th September 2018 to raise money for Macmillan cancer support we raised £145.65 in total. Thank You to all the staff and patients for your cake donations and for members of our PPG who kindly helped out on the day it is very much appreciated.
On the 10th October 2018, Astley General Practice held a fully funded paediatric first aid course which was offered to all new parents under the SSP Childhood Initiative Scheme.
This was well attended and lots of positive feedback was received from the new mums!
Astley General Practice held a carers event for all of our registered carers on Monday 13th August 2018 at St Stephens Church Hall Astley. We offered health mots, local community services were in attendance to answer any questions and provide support. It was well attended and supported by our PPG.
On Saturday the 27th October 2018 as part of a CCG incentive, we held a walk in fluathon at the practice to encourage all our 2-3 year old children to be vaccinated against the flu. During the 2 hour clinic we managed to vaccinate 19 children!
Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.
By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.
Please note that text-to-cancel numbers are not answered and are used for text messaging only.
You can cancel by calling the surgery directly on 01942 876339
Send 'cancel <your name> <date of appointment>' to 07804524437.
The practice has a well established partient participation group who meet regular, we encourage and welcome all patients to join whether this is part of our 'face to face' group or part of the 'virual' group. This gives you the opportunity to share ideas and support the practice.
Patient Participation Group
SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.
If you live near one of our practices, register you and your family today with an NHS doctor.
Pre-register online now and confirm your details with your local surgery.
So we can offer your appointment to another patient, please let us know if you're unable to make it.
You can use our 'text-to-cancel' service,
find your text to cancel number.