Appointments

0161 736 5282

Height General Practice

355 Bolton Road, Irlams o' th' Height, Salford, M6 7NJ

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Height General Practice, 355 Bolton Road, Salford

telephone: 0161 736 5282

Online Services for Height General Practice

Online consultation is a way to contact your GP surgery through the internet.

You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.

You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device. 

Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.

Please read this information, but if you are still having problems with online consultation, please ring our admin team on 0161 736 5282 after 10am from Monday to Friday and they will help you.

Our practice uses Patchs online consultation system and to start using it see the online form on this page and click on ‘Click Here to Contact Your GP Online’. Then please register to use the service by entering your personal details.

With Patchs, you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.

Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.

The GP or other clinician may want to see you on a video call or ask you to upload photographs of what is concerning you. You will be offered a face-to-face appointment if you need one after being triaged by a GP.

You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.

For a video about how our online consultation works through Patchs, click here.

 

PATCHS APP

As well as using online consultation through the digital form on our practice web page, you can use the Patchs App on your device, including a phone or tablet.

You can download the app is available free on Android and is coming soon on iOS for Apple iPhones and iPads. To use it you must be aged 16 and over and registered with our GP surgery.

After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.

You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.

The following services are available to all registered patients:

  • GP appointments from home
  • Book/cancel appointments
  • Order repeat prescriptions
  • Message our practice

 

Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:

  • Save you time: You don’t have to travel to the surgery and wait for an appointment or wait in a busy telephone queue.
  • Are private: If you find it difficult talking things over face-to-face, an online consultation might be easier. It also means that you are in control and don’t have to tell anyone else where you’re going or ask someone to make an appointment for you.
  • Are safe and secure: Your online consultation and data are safe and secure. It will only be seen by staff that need it to help you.

Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.

You can find out more information from the NHS about getting help at home by clicking here.

 

FREQUENTLY ASKED QUESTIONS

What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.

 

When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.

 

What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.

 

What about my child? Parents can submit an online for on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.

 

How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.

 

What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.

 

What happens if my condition is not listed on the Patchs website? If your condition is not listed, please select the option ‘Ask about general symptoms….’

 

I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.

 

I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and clicking on ‘Ask for administrative help…’.

 

Take our short survey about Height General Practice

We would like you to think about your recent experience of our service

1. Are you?*

Male
Female

2. Please tell us your age range*

16 or Under
17-24
25-39
40-59
60-74
75 or Over

3. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?*

Extremely likely
Likely
Neither likely nor unlikely
Unlikely
Extremely unlikely
Dont know

4. Thinking about your response to the previous question, what is the main reason why you feel this way?*

5. This survey is anonymous, however let us know if you would prefer to remain anonymous, or are happy for comments to be made public*

I Wish To Remain Anonymous
I am Happy For My Comments to be Published

Your name*

Your contact details (phone / email)*

News from Height General Practice

Children's Initiative - more confident parents!

New and expectant parents, carers and grandparents registered with SSP practices have been hearing from the experts about how to deal with minor children’s illnesses…

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The Height General Practice rated Outstanding by CQC

Well done to all staff members at The Height General Practice for achieving an outstanding rating by the CareQuality Comission!   You can view the…

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New online access to our practice

You can now use our online consultation service at this practice to give you faster and even better care. We know that you don’t just…

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Guardian Review

 https://www.theguardian.com/healthcare-network/2018/feb/09/life-death-situation-why-gps-referring-patients-food-banks  

Read more...

Our practice scores highly in NHS survey

Our practice is overjoyed that we have scored highly in the NHS annual survey of GP surgeries. The results of the GP Patient Survey 2020…

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The Height General Practice's Carers Champion 2018

The Height General Practice's Carers Champion 2018 Chloe Stott

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Our practice scores 100% for healthcare

We are proud to say that our GP surgery has achieved a 100% rating in healthcare good practice, despite having to make huge changes in…

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Coronavirus information

INFORMATION ON CORONAVIRUS (COVID-19) If you think you have Coronavirus, also called COVID-19 and have symptoms, which can include fever, a new continuous cough, and…

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Practice continues to be Outstanding

We are overjoyed that healthcare inspectors agree that our GP practice continues to give Outstanding care to patients! The Care Quality Commission (CQC) has reviewed…

Read more...

CQC Information

Services Available

  •  GP Appointments
  •  Nurse Appointments
  •  Well Person Checks
  •  Child Health Development Clinics
  •  Child Vaccinations
  •  Smoking Cessation Services
  •  Blood Tests
  •  Travel Vaccinations
  •  Find and Treat Monitoring
  •  Stroke and Blood Pressure Monitoring
  •  Diabetes Testing and Monitoring
  •  BMI Monitoring
  •  Cervical Screening
  •  Family Planning Advice
  •  Sexual Health Services

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.

How using EPS could benefit you

If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to your nominated pharmacist to activate your EPS.

Is this service right for you?

Yes, if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription.
  • Collect your medicines from the same place most of the time or use a prescription collection service now.

This service is not suitable for all patients. It may not be suitable if you:

  • Don’t get prescriptions very often.
  • Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address. 

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor. 

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Benefits of EPS

  • More efficient and convenient for patients and staff.
  • Reduces paper.
  • Safer, faster and more efficient.
  • Patients don't have to visit their GP for a prescription.
  • Patients won't have a paper prescription to lose.

For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.

 

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

GP Appointments are available every day, please contact reception on 0161 736 5282 for more details.

We now offer online booking for appointments and ordering repeat prescriptions, please see reception for your log on details.

HCA & Nurse Appointments

Chronic Disease Management

Our nurses are here to help you manage your health if you have any of the following conditions, our nurses want to see you every year to check that everything's going OK

  • Diabetes 
  • Asthma
  • Heart Disease 
  • Chronic Obstructive Pulmonary Disease 
  • Stroke 
  • Heart Failure 
  • Coronary vascular disease prevention

 

Our Practice Nurse also provides the following clinics

  • Travel immunisations
  • Influenza clinic (winter time)
  • Phlebotomy
  • Pneumonia vaccination. This is available all year round for over 65s
  • Baby immunisations
  • Alcohol & drug misuse
  • Mental health

Clinics

Chronic Disease Management Clinics

By appointment with the Practice Nurse

 

We also offer hearing tests and hearing clinics with our audiologist, contact our reception for more information.

Well Person Checks

By appointment with the Health Care Assistant

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

Blood Tests

The practice will supply you with a blood form if you need a blood test, this will either be given to you at  surgery or will be sent to you in the post as part of our Annual Review recall system.

Please check whether your form asks you to fast. If you are required to fast, please have only sips of water for 8 hours before the test. Please take any medication as normal.

You will need to contact the surgery between 7 to 10 days later to receive the results of your blood test and find out what you need to do next.

Directions

We are located on Bolton Road off King Street, 0.57 miles from Salford. 

Out of Hours

Should you require advice or treatment outside of surgery opening hours, there are a number of options available.

 

NHS 111

During the hours the surgery is closed our calls will be diverted to NHS 111. Calls to NHS 111 are free from both mobile and landlines. If you have a life-threatening medical emergency during these times please dial 999

About Practice

Other Practice Information

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in The Heights General Practice in the last financial year was £46,979.58  before tax and NI. This calculation is for 1 full-time GPs and 2 locum GPs, who has worked in the practice for more than 6 months.

 

Information on the Baby Blues

Please click here to download a sheet full of information about the 'Baby Blues'.

 

Macmillan Coffee Morning

The Height General Practice recently participated in a Macmillan Coffee Morning and our kind patients were able to raise £36.50 for the cause, thank you for your donations!

 

The Height General Practice Christmas Opening Hours:

Monday 24th December 08:00 - 18:30
Tuesday 25th December CLOSED
Wednesday 26th December CLOSED
Thursday 27th December 08:00 - 18:30
Friday 28th Dercember 08:00 - 18:30
Monday 31st December 08:00 - 18:30
Tuesday 1st January CLOSED
Wednesday 2nd January 08:00 - 18:30 - open as usual from this date.

 

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible. 

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 0161 736 5282

To cancel by text message

Send 'cancel <your name> <date of appointment>' to 07810 706 396 .

Not registered at this practice? Register now to access NHS services

Register you and your family today

About SSP Health

SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.

Register with a GP

If you live near one of our practices, register you and your family today with an NHS doctor.

Pre-register online now and confirm your details with your local surgery.

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Cancel an appointment

So we can offer your appointment to another patient, please let us know if you're unable to make it.

You can use our 'text-to-cancel' service,
find your text to cancel number.