Appointments
Routine Appointments
At our clinic, we prioritise your health and well-being. For routine appointments, such as regular check-ups, prescription renewals, or non-urgent consultations, we follow NHS guidelines to ensure timely and effective care. Please book in advance either online or by phone. We strive to accommodate your schedule and provide the best possible care. Remember, these appointments are not for urgent issues, which require immediate attention.
Urgent Appointments
For urgent medical needs that are not life-threatening, our clinic offers prompt appointments in line with NHS guidelines. If you are experiencing symptoms that require immediate attention but are not an emergency, please contact us immediately. Our dedicated team will assess your situation and schedule a prompt consultation. For life-threatening emergencies, always call 999 or visit A&E.
Cancelling Appointments
If you need to cancel your appointment, please do so as early as possible to free up the slot for others in need. You can easily cancel by calling our reception or replying to the text you receive. This helps us manage our schedules more effectively and ensures timely care for all patients. Remember, every appointment counts.
Prescriptions
At our GP surgery, managing your prescriptions is a seamless and efficient process. We handle repeat prescriptions, medication reviews, and adjustments based on your ongoing health needs. Our team collaborates closely with local pharmacies to ensure your medication is prepared and available when you need it. For new prescriptions or changes to your current medication, consultations can be arranged with a GP to discuss the best options for your health. Trust us to provide comprehensive and personalised prescription care.
Ordering your repeat prescription is straightforward and convenient with our online services. Simply log into the NHS App or our clinic's online system to request your medication. Ensure you do so well in advance of running out, allowing at least 72 hours for processing. Your prescription can then be sent directly to your chosen pharmacy, ready for collection or delivery, ensuring continuity in your medication regime.
If you have any questions or concerns about your medication, don't hesitate to get in touch. You can submit your query through the NHS App, our clinic's online portal, or by calling our reception. Our skilled pharmacists or GPs will provide you with the information and guidance you need to ensure safe and effective use of your medication. We're here to support you with expert advice and clarity on your prescriptions.
Pharmacies play a crucial role in your healthcare journey. Beyond dispensing prescriptions, they offer expert advice on various over-the-counter medications, help manage long-term conditions, provide flu vaccinations, and conduct medicine reviews. For minor ailments, your pharmacist can be the first point of contact, offering quick, confidential advice without the need for an appointment. Utilize your local pharmacy's knowledge and services to support your health and well-being.
Online Services
Experience the convenience of managing your healthcare at your fingertips with the NHS App. This user-friendly app allows you to book GP appointments, order repeat prescriptions, view your medical records, and access NHS services directly from your phone. It's a secure and efficient way to take control of your health. Download the app today from NHS App download page and discover a simpler way to stay healthy and informed. Test Results The most efficient way you can find out about your test results by checking your NHS App. Most results are ready within a few days, but some tests take longer. If you have questions about your results or need more information, you can always ask us for help by calling us after 11:00am. Everything is kept private and safe. If you need to talk more about your results, feel free contact us. If you don't have the NHS app, you can download it or find out more by clicking the button below. What is Proxy access? Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account. The proxy (parent, family member or carer) is given their own online access account (rather than using the patient’s login details). How can I request Proxy access for someone I care for? If you need to request Proxy access, you can do this by contacting the practice reception team who can assist you. You will be required to provide copies of identification for us to complete this request.
Who's who in your practice?
We aim to improve the understanding of the different professionals working in a general practice, including the skills, experience and benefits that different roles bring to patient care. Services in general practice and the community are being transformed to make it easier for patients to access a wider range of help from general practice, closer to home by phone or online. When you contact your practice for an appointment, you’ll often expect to speak directly with a GP in the first instance, even if that may not be the most appropriate person to help you. In addition to the excellent non-clinical support staff, the general practice team has expanded to include a wide range of healthcare professionals who work alongside GPs and nurses to ensure patients receive the care they need as quickly as possible. This includes clinical pharmacists, physiotherapists, physician associates, social prescribing link workers and many more. Over the last few years general practice has gone through many changes, with more than 19,000 staff being recruited nationally. These new roles are part of the Additional Roles Reimbursement Scheme (ARRS) and have already made a real impact in general practice and in the community delivering care to patients.Every GP practice is different, each offering different healthcare professionals who can support delivery of your care, so you access the most appropriate care and services from the right healthcare professional.
Services Available
The following services are available to all registered patients.
- GP Appointments
- Nurse Appointments
- Well Person Checks
- Elderly Monitoring
- Antenatal Services
- Child Health Development Clinics
- Child Vaccinations
- Smoking Cessation Services
- Travel Vaccinations
- Influenza Clinics (winter time)
- Pneumonia Vaccinations
- NHS Health Checks
- Stroke and Blood Pressure Monitoring
- Diabetes Testing and Monitoring
- Weight Management, Exercise advice and referral
- Alcohol advice and referral
- Family Planning Advice
- Sexual Health Services and Contraception advice
- ECG Clinics
- Screening Programmes
- Heart Disease
- Diabetes Clinic
- Asthma Clinic
- Stroke Clinic
- Chronic Obstrtuctive Pulmanary Disease Clinic
- Underactive Thyroid Clinic
How-To Videos and Help
Watch helpful tutorial videos on how to use our services.
Register with a letter
Patient Access
Register without a letter
Patient Access
Sign in for the first time
Patient Access
Book an appointment
Patient Access
Cancel appointment
Patient Access
Request repeat medication
Patient Access
Travel Risk Assessment
Our patients all have access to our comprehensive travel health services.
We use NaTHNaC, a network for up-to-date guidance and resources about travel destinations, set up by the UK Department of Health to help British travellers care for their health abroad. We encourage you to look at this prior to your appointment, you will find travel information and recommendations on the vaccinations you need, plus a host of information on your chosen destination for safe travelling, it can be accessed through google.It is essential that you plan ahead, we advise at least six weeks prior to travel where possible, this is to ensure that we can offer you an appropriate appointment and order any required vaccinations in time for your journey. Please note not all vaccines are available in surgery and you may be signposted to a travel clinic.
When we're closed
Out of Hours
As a patient at our practice, if you would like to see a GP or Practice Nurse for a routine appointment in an evening or at the weekend, we are able to offer you weekday evening and weekend appointments at one of the Bolton GP Extended Access Hubs in Bolton. Bolton’s GP practices have joined together, through their Federation, to offer appointments in the evenings and at weekends. These appointments are with Bolton GPs and Bolton Practice Nurses and are available at a via the Extended Primary Care Service provided by Bolton GP Federation on behalf of practices across Bolton. You can make an appointment to see a Doctor, an Advanced Nurse Practitioner or Practice Nurse in one of the Hubs in the same way as you book appointments with us, through the practice Reception. Appointments are available across Bolton hosted at the following sites:| Deane Medical Centre | Serving the South East of Bolton |
| Waters Meeting Health Centre | Serving the North East of Bolton |
| Winifred Kettle Health Centre | Serving the West of Bolton |
| Monday - Friday | 18:30 - 21:30 |
| Saturday | 09:30 - 13:00 |
| Sunday | 09:30 - 13:00 |
3D Medical Centre
Patient
Information
Carers
BOLTON CARERS
Telephone: 01204 363 056 – lines are open 24/7
Email: info@boltoncarers.org.uk
Website: https://boltoncarers.org.uk/
All carers are entitled to a carers assessment through Adult Social Care - 01204 338027
Bolton Carers Support: Thicketford Centre, Thicketford Road, Bolton, BL2 2LW
CARERS UK
They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.
Telephone: 020 7378 4999
Website: www.carersuk.org
BOLTON ASIAN ELDERS SUPPORT
Asian Elders Resource Centre
1st Floor Shanti Medical Centre
160 St. Helens Road
BOLTON
BL3 3PH.
Phone: 01204651123.
Email: email@aercbolton.co.uk
Patient Participation Group
Our Patient Participation Group, works in partnership with the GPs and Practice team to ensure the patients perspective is at the heart of local provision and that services are of a high quality standard and are continuously monitored and improved. Groups also provide practical support in the surgery and maintain robust communication between the practice and the patients. The meetings can be virtual or face to face.
We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you feel you would like to be a part of this group so you can have your say then please follow the link below and submit the form.
Policies
As an employer, the practice is obligated to ensure the health and safety of its staff and provide a secure working environment as per legal requirements. Thus, the practice is firmly committed to safeguarding staff, patients, and visitors from unacceptable behaviour, maintaining a 'zero tolerance' stance toward any actions causing harm, alarm, damage, or distress.
Our practice staff are dedicated to assisting you, striving to be courteous and helpful to all patients. If you feel treated unfairly, please ask the reception staff to contact our Practice Manager, who will address your concerns. However, any form of shouting or swearing at practice staff will not be tolerated, and patients engaging in abusive behaviour may be removed from the practice list.
Examples of unacceptable behaviour include:
- Physical violence or aggression
- Verbal abuse or aggression
- Racial abuse or sexual harassment
- Offensive or threatening behaviour
- Causing damage to or stealing from practice premises
- Abusing alcohol or drugs on practice premises
- Obtaining drugs or medical services fraudulently
Additionally, the practice will not hesitate to take legal action when deemed appropriate.
Rights
- All patients registered at the practice have a named, accountable GP responsible for their overall care, but any patient can see any doctor or nurse they choose.
- Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
- Registered patients are invited to have a health check from time to time. We hope you will take up this service.
- We also offer all patients over 40 an NHS Health Check every 5 years. Please contact reception to discuss this.
- Patients have the right to see their own health records, subject to the terms of the Data Protection Act.
Responsibilities
- Please arrive on time for your appointment. That way clinics are more likely to run on time.
- Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
- Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients. In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the surgery.
- Please make requests for repeat prescriptions in good time. We suggest at least up to one week before you need more medication.
- Please co-operate with all practice staff and treat them courteously. They are trying to help you.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
FAQs
Our surgery is accessible to patients with different access needs as follows:
• Wheelchair accessible
• Reception desk has wheelchair access
• Portable induction loop system to aid the deaf and hearing impaired
• Translation services available including British Sign Language
• Accessible toilet facilities
Please let us know if you require any other adjustments to assist with your visit.
If you face challenges hearing your name when called to see the doctor or nurse, kindly inform us. We can set up an alert on your medical records and personally escort you from the waiting room. Alternatively, we offer a portable induction loop. If you wish to use this service, please request assistance at the reception.
Please note: We do not have automatic doors or disabled parking.
What is a named accountable GP?
As mandated by the GP contract terms, the practice is obligated to assign a named accountable GP to each patient. The government and we believe that having a consistent doctor adds value to your consultations, especially for those with long-term medical issues. We've always supported this approach, particularly for patients with complex health conditions.
Will having a named accountable mean I will always see that GP?
No. While having a named GP means one clinician has the overall responsibility for the care you receive, it doesn't guarantee their availability or reduce appointment waiting times.
Will the quality of my care be affected if I see a different GP?
No. Our clinicians keep detailed records of every consultation in your medical file. If you see a different doctor, your full medical history, including correspondence, test results, and medication details, will be readily available. This ensures that any clinician can provide appropriate care without compromising quality.
Do I need to do anything?
No further action is required, all patients registered at our practice have a named accountable GP.
Integrated care boards (ICBs) are NHS organisations responsible for planning health services for their local population. They manage the NHS budget and work with local providers of NHS services, such as hospitals and GP practices, to agree a joint five-year plan which says how the NHS will contribute to the ICP’s integrated care strategy.
More information can be found here: NHS England Integrated Care
Your practice ICB information can be found below:
Greater Manchester ICB
Please submit one online form per problem. This will allow us to gather more accurate information to help you.
If you've moved house, or changed phone number and want to inform us you can fill submit a form by clicking here. This will send a message to the practice who will process your request for you. The practice may be in contact should they require any further information.
SSP is proud to be an award-winning training provider for student doctors. We work in affiliation with Manchester University, Edge Hill University and The University of Central Lancashire Medical Schools. During their placements, medical students are closely supervised by our highly trained General Practitioners who help students develop their clinical acumen and practical skills to prepare them for a fruitful career. Our students get to experience the entire breadth of general practice including vaccination programs, scrubbing in minor surgery, audits, and the organisational setup of primary care.
The clinician will review your response and get back to you within two working days. We will contact you by phone, text or email.
They may be able to use a relative’s internet. Otherwise they can call the surgery as usual on the practice telephone number.
Parents or carers can submit an online form on behalf of their children if they are over six months old. For children younger than six months, please phone the surgery.
You can submit your own online form once you are 16 years old.
A GP or other clinician will review your online consultation form, and if you need to be seen for a face-to-face appointment, you will be advised of this.
Please click on ‘general health query’ if your condition is not listed.
This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone, and we will deal with this promptly.
You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and searching for ‘general administrative query’.
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
- More efficient and convenient for patients and staff.
- Reduces paper.
- Safer, faster and more efficient.
- Patients don't have to visit their GP for a prescription.
- Patients won't have a paper prescription to lose.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Requests for repeat prescriptions can be made by bringing your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask at Reception for more information regarding registering online. Please do not request repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours' notice to check and issue the prescription. Always request your medication in good time and do not run out.
Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Average earnings calculation for the year ended 31st March 2023 Declaration to be published on the practice website all GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The mean earnings for GPs working in 3D Medical Centre in the financial year ended 31st March 2023 was £49,077.50 before deduction of employee’s superannuation contributions, tax and National Insurance. This is the average pay for the 0 full-time GPs, 2 part-time GPs, and 0 locum GPs who worked in the practice for more than 6 months during that year.
NHS Cancer Screening Information for our LGBTQ+ Patients
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