0151 928 7576
telephone: 0151 928 7576
Online consultation is a way to contact your GP surgery through the internet.
You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.
You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.
Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.
Please read this information, but if you are still having problems with online consultation, please ring our admin team on 0151 928 7576 after 10am from Monday to Friday and they will help you.
Our practice uses eConsult online consultation and to start using it see the online form on this page headed ‘Contact your doctors online’.
With eConsult, you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.
You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call or ask you to upload photographs of what is concerning you. You will be offered a face-to-face appointment if you need one after being triaged by a GP.
To use online consultation, you need to be a patient at our surgery and must input your personal details, including your date of birth, so we can correctly identify you. All information you input or are given through online consultation is totally private and secure.
You then complete the online form by answering questions and give a phone number and email address at the end. Please answer questions accurately so we can find the best way to help you.
You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.
For a video about how our online consultation works through eConsult, click here.
As well as using online consultation through the digital form on our practice web page, you can use the NHS App on your device, including a phone or tablet.
You can download the app for free on iOS (for Apple iPhones and iPads) and Android. To use it you must be aged 13 and over and registered with our surgery.
After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.
If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.
You can also access NHS App services from the browser on your desktop or laptop computer by clicking here.
Use the NHS App to:
If you have any issues using or downloading the app, check the NHS App help and support page by clicking here.
Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:
Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.
You can find out more information from the NHS about getting help at home by clicking here.
FREQUENTLY ASKED QUESTIONS
What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you by the end of the next working day. We will contact you by phone, text or by email.
What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.
What about my child? Parents can submit an online for on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.
How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old. If you are aged 16-17, select the ‘For your child’ tab. If 18 or over, submit your online form normally. If you are below 16 and wish to discuss an issue that your parents are not aware of, please phone the surgery to speak to reception.
What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on the eConsult website? If your condition is not listed, please select the option ‘Ask about general symptoms….’
Can I submit photos? You may be asked to submit a photo with your online form or after a telephone appointment to help us diagnose you. However, please do not include photos of intimate areas – for example genitalia or breasts. Click here for a video with further information on how to upload photos.
I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.
I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and clicking on ‘Ask for administrative help…’.
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Electronic Prescription Service (EPS)
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.
How using EPS could benefit you
If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive
Please speak to your nominated pharmacist to activate your EPS.
Is this service right for you?
Yes, if you have a stable condition and you:
This service is not suitable for all patients. It may not be suitable if you:
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address.
Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can.
If you don’t want your prescription to be sent electronically, tell your GP.
If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Benefits of EPS
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.
Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.
We offer 2 ways to book appointment pre-bookable and book on the day. You can book appointments up to 1 week ahead. Each week appointments are released on a Friday afternoon. Book on the day appointments are released at 8.30am that day.
We are a Training Practice, therefore we may have Medical Students at the practice at the time of your appointment.
We offer this service to all women between the ages of 25 and 65 and is taken by our Practice Nurse. It is recommended that a smear test is carried out either 3yearly or 5 yearly depending on your age.
All reviews are done by our Practice Nurse
Chronic Obstructive Pulmonary Disease
Our Practice Nurse also provides the following clinics
Influenza clinic (winter time)
Pneumonia vaccination. This is available all year round for over 65%u2019s
Well persons checks
Well Women check eg, smears, contraceptive advice.
We hold a baby clinic on alternate Thursdays between 10.30am and 12.00. The Health Visitor is also available during these clinics. Please telephone the surgery to arrange an appointment.
By appointment on Monday afternoons, please telephone the surgery for further information.
Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.
The practice will supply you with a blood form if you need a blood test, this will either be given to you at surgery or will be sent to you in the post as part of our Annual Review recall system.
Please check whether your form asks you to fast. If you are required to fast, please have only sips of water for 8 hours before the test. Please take any medication as normal.
You will need to contact the surgery between 7 to 10 days later to receive the results of your blood test and find out what you need to do next.
Turn onto Knowsley Road, carry on down Knowsley Road to the very bottom then at the T junction turn Right A565 -Keep to the left hand lane and continue to roundabout (under the fly over) at the roundabout take the 2nd exit onto Princess Way A5036 -When on princess way take the 1st exit left onto Rawson Road -Continue down Rawson Road crossing Claremont Road -Continue on and you will pass Sandunes Nursery on the right, continue forward and the surgery is just on the right hand side opposite shops the Doric public house From Litherland area -Follow direction to Gorsey Lane/Sefton Road, B5422 in the direction as if you were travelling to city centre -When at the end of Sefton Road turn left at the roundabout, then at the traffic light (not pedestrian lights) turn right on to dual carriageway A5036 -Go over the flyover then at roundabout continue straight on, which takes you onto Princess Way A5036 -Go straight down princess way to the end, at the roundabout, take the 3rd exit onto A5036 Princess Way, take the 1st exit left on to Rawson Road -Continue straight down Rawson road, over Claremont Road passed Sandunes Nursery were we are situation on the right opposite shops and the Doric public house.
A565 which in a continuation from Formby Bypass -Continue forward on Liverpool Road following signs for Liverpool city centre -You will pass the following landmarks, Merchant Taylors School on the right hand side, straight on through the traffic lights; you will pass Crosby Plaza on the right hand side, carry straight on through the traffic lights. Continue forward and you will pass fire station on the right side, you will come to a set of pedestrian light just after the lights take your first turining on the left into Sandringham Road -Continue to the end of Sandringham Road then turn right onto Cambridge Road, take you first turning left which Rawson Road -Continue for roughly 150yds, the surgery is on the left hand corner. We do not have a car park but there is adequate parking on Rawson Road or Doric Street.
When leaving the motorway follow direction to Seaforth Docks. Continue on until you reach the last roundabout which is under a flyover (as above), then follow the directions from the roundabout as stated above from Princess Way.
GP 7 Day Extra Services
If you are registered with a GP surgery in South Sefton you are now able to book routine, non-urgent evening and weekend appointments with a Doctor, Practice Nurse or other Healthcare Professional through a new service, which launched on 1 October 2018.
GP Extra Services operates:
Monday to Friday 5pm – 8pm
Saturdays and Sundays from 10am – 1pm
Appointments must be booked as this is not a drop in centre. The receptionist at your practice can book these appointment for you. If you need further details please ask the staff.
When and where will appointments be available?
Litherland Town Hall
Hatton Hill Road
How will patients access these services?
All patients registered with Rawson Road Medical Centre will be able to book appointments with their local extended access service via the practice.
Anyone contacting NHS 111 who may be appropriately seen by the extended GP access service will also be offered an appointment by the call handler.
Are there things the new services won’t offer?
These are not ‘list based’ services, so patients cannot register with them like a regular GP practice. It is therefore not intended to offer all services that you would expect from a traditional GP practice.
Whilst the services will prescribe any medicines that patients’ need as a result of their appointment, they will not be able to issue repeat prescriptions. This remains the responsibility of the GP practice the patient is registered with.
During the hours the surgery is closed our calls will be diverted to NHS 111. Calls to NHS 111 are free from both mobile and landlines. If you have a life-threatening medical emergency during these times please dial 999.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Rawson Road in the last financial year was £44,240.53 before tax and NI. This calculation is for 0 full-time GPs and 2 locum GPs, who has worked in the practice for more than 6 months.
Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.
By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.
Please note that text-to-cancel numbers are not answered and are used for text messaging only.
You can cancel by calling the surgery directly on 0151 928 7576
Send 'cancel <your name> <date of appointment>' to 07804 524451.
SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.
If you live near one of our practices, register you and your family today with an NHS doctor.
Pre-register online now and confirm your details with your local surgery.
So we can offer your appointment to another patient, please let us know if you're unable to make it.
You can use our 'text-to-cancel' service,
find your text to cancel number.