Appointments

01228 536303

Warwick Road Surgery

65 Warwick Road , Carlisle, CA1 1EB

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Warwick Road Surgery, 65 Warwick Road , Carlisle

telephone: 01228 536303

Online Services for Warwick Road Surgery

Online consultation is a way to contact your GP surgery through the internet.

You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.

You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.

Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week. 

Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01228 536303 after 10am from Monday to Friday and they will help you.

Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.

With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.

You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.

To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.

Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you. Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.

You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.

For a video about how our online consultation works through Online Consult, click here.

 

PATIENT ACCESS APP

As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.

You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.

After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.

You can also access the Patient Access app services from the browser on your desktop or laptop computer by clicking here.

The following services are available to all registered patients:

  • GP appointments from home
  • Book/cancel appointments
  • Order repeat prescriptions
  • Message our practice
  • View medical records
  • Update address details

If you have any issues downloading or using the Patient Access app, you can get help by clicking here

Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:

Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:

  • Save you time: You don’t have to travel to the surgery and wait for an appointment or wait in a busy telephone queue.
  • Are private: If you find it difficult talking things over face-to-face, an online consultation might be easier. It also means that you are in control and don’t have to tell anyone else where you’re going or ask someone to make an appointment for you.
  • Are safe and secure: Your online consultation and data are safe and secure. It will only be seen by staff that need it to help you.

Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit www.111.nhs.uk or call 111 to speak to a fully trained adviser.

You can find out more information from the NHS about getting help at home through by clicking here.

 

FREQUENTLY ASKED QUESTIONS

What happens if I have more than one issue? Please submit one online form per problem. This will allow us to gather more accurate information to help you.

 

When will I get a response back? The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.

 

What about people without the internet? They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.

 

What about my child? Parents or carers can submit an online form on behalf of their children if they are over 6 months old. For children younger than 6 months, please phone the surgery.

 

How old do I need to be to use online consultation? You can submit your own online form once you are 16 years old.

 

What if you want a face-to-face appointment? Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.

 

What happens if my condition is not listed on the Online Consult website? If your condition is not listed, please click on ‘General health query’

 

I completed an online form, but I have not heard back from the practice. What should I do? This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.

 

I have an administrative request. How do I send it to you? You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.

 

Take our short survey about Warwick Road Surgery

We would like you to think about your recent experience of our service

1. Are you?*

Male
Female

2. Please tell us your age range*

16 or Under
17-24
25-39
40-59
60-74
75 or Over

3. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?*

Extremely likely
Likely
Neither likely nor unlikely
Unlikely
Extremely unlikely
Dont know

4. Thinking about your response to the previous question, what is the main reason why you feel this way?*

5. This survey is anonymous, however let us know if you would prefer to remain anonymous, or are happy for comments to be made public*

I Wish To Remain Anonymous
I am Happy For My Comments to be Published

Your name*

Your contact details (phone / email)*

News from Warwick Road Surgery

Important information on our practice

Changes to where we hold face-to-face appointments Due to the Coronavirus outbreak, our practice is working tremendously hard to ensure your healthcare needs are met…

Read more...

Children's Initiative - more confident parents!

New and expectant parents, carers and grandparents registered with SSP practices have been hearing from the experts about how to deal with minor children’s illnesses…

Read more...

Coronavirus information

INFORMATION ON CORONAVIRUS (COVID-19) If you think you have Coronavirus, also called COVID-19 and have symptoms, which can include fever, a new continuous cough, and…

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Improving access

IMPROVING ACCESS – WARWICK ROAD SURGERY   At Warwick Road Surgery we are working hard to improve access for our patients.   To help with this…

Read more...

We are now on Facebook

This practice is now on social media.  You can find out information about the surgery, including opening times and services, on our Facebook page. We…

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Change to pain relief rules

IMPORTANT INFORMATION   In accordance with NHS England’s self-care agenda, Warwick Road Surgery will no longer be routinely prescribing Paracetamol. This can be bought cheaply…

Read more...

CQC Information

Services Available

  • GP Appointments
  • Nurse Appointments
  • Well Person Checks
  • Child Vaccinations
  • Blood tests
  • Travel Vaccinations
  • Stroke & Blood Pressure Monitoring
  • Diabetes Testing & Monitoring
  • BMI Monitoring
  • Asthma & COPD reviews
  • Cervical Screening
  • Family Planning Advice
  • Minor Surgery
  • Dressings
  • Removal of Sutures

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit http://www.hscic.gov.uk/epspatients or speak to your practice or pharmacist.

How using EPS could benefit you

If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to your nominated pharmacist to activate your EPS.

Is this service right for you?

Yes, if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription.
  • Collect your medicines from the same place most of the time or use a prescription collection service now.

This service is not suitable for all patients. It may not be suitable if you:

  • Don’t get prescriptions very often.
  • Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address. 

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor. 

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Benefits of EPS

  • More efficient and convenient for patients and staff.
  • Reduces paper.
  • Safer, faster and more efficient.
  • Patients don't have to visit their GP for a prescription.
  • Patients won't have a paper prescription to lose.

For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.

 

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

 

GP Appointments at the Practice

 

We offer convenient times to see GPs to suit the needs of our patients, these are:

Pre Bookable appointments,  Book on the day appointments,  Urgent Adult and Children on the day appointments,  Home Visits,  Telephone Consultations, Online pre booked appointments.

 

Extended Access Appointments, this is when the practice is closed


We also offer appoints within the community hub located at CHoC Centre, The Cumberland Infirmary


These appointments consist of:-

Practice Nurse Appointments at CHoC Centre, The Cumberland Infirmary

Phlebotomy clinic   CHoC Centre, The Cumberland Infirmary

Any other services CHoC Centre, The Cumberland Infirmary


You can book an appointment by:

 

Telephone: 01228 536303

 

Appointments are available:

 

Monday 6:30pm - 10pm
Tuesday 6:30pm - 10pm
Wednesday 6:30pm - 10pm
Thursday 6:30pm - 10pm
Friday 6:30pm - 10pm
Saturday 8:00am - 5:00pm
Sunday 8:00am - 5:00pm

 

 

IMPROVING ACCESS – WARWICK ROAD SURGERY
At Warwick Road Surgery we are working hard to improve access for our patients.  
To help with this you may be offered an appointment to see a GP / Practice Nurse or HCA at Fusehill Medical Practice.
The GP / Practice Nurse / HCA will have full access to your medical records including medication and test results.
When you contact reception to book an appointment you will be asked if you are happy to go to Fusehill Medical Practice. 
If you consent to the appointment, only then will the GP / Practice Nurse / HCA have access to view your medical records. 
If you do not wish to attend the appointment your records will not be made available to Fusehill Medical Practice.
There will be NO change to the practice you are registered with, the appointment will be offered simply allow quicker access to health advice and treatment.
If you do not wish to attend Fusehill Medical Practice this is not a problem, please let the reception team know and they will book the next available appointment at Warwick Road Surgery.
Please ask to speak to the Practice Manager if you have any queries.

HCA & Nurse Appointments

Our nurses are able to deal with the following conditions and will review these annually

  • Diabetes
  • Asthma
  • Chronic Obstructive Pulmonary Disease
  • Heart Disease
  • Stroke
  • Heart Failure

Clinics

  • Travel vaccinations
  • Childhood Immunisations
  • Cervical Screening
  • NHS Health Checks

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

Blood Tests

The surgery offer blood test appointments every day, these may be required to be a fasting blood test which would be booked for early morning. Patients are required to contact the surgery 7 days later to request the results and find out what they need to do. 

Directions

The Surgery is located on Warwick Road in Carlisle

Out of Hours

If you require our advice or treatment in out of hours, then you would need to contact NHS 111. And if it is a life threatening emergency then Dial 999.
 

About Practice

Other Practice Information

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible. 

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01228 536303

To cancel by text message

Send 'cancel <your name> <date of appointment>' to To cancel please contact the surgery on 01228 536303 or reply to a text message reminder with cancel.

Patient Participation Groups

The practice is a Patient Participation Group. If you would like to become a member, please contact the surgery on 01228 536303.

Not registered at this practice? Register now to access NHS services

Register you and your family today

About SSP Health

SSP Health manages 37 GP practices across the North West and our practices have recorded some of the highest patient satisfaction levels. All SSP practices inspected by CQC are rated as Good or Outstanding. We have locations in Salford, Bolton, Sefton, Cheshire, Cumbria, Tameside, Burnley, Wigan, St. Helens and Widnes.

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Cancel an appointment

So we can offer your appointment to another patient, please let us know if you're unable to make it.

You can use our 'text-to-cancel' service,
find your text to cancel number.